Ratings based on 3,354 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Beautiful pool lounge on beach

Posted Nov 18, 2014
Very nice hotel. Just wish the windows were floor to ceiling. But overall goood experience
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ojeda

Nice quiet relaxed getaway

Posted Nov 18, 2014
The hotel was very clean, staff was very professional. Overall good experience. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Great place!

Posted Nov 17, 2014
Pros: Great place very very clean.
Cons: Bars could be open later especially when conventions are in town.
Pool bar was great! Staff was very accommodating, allowed for an early check-in.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location to gaslamp.

Posted Nov 15, 2014
Great. Location, staff everything. Close walk and great views.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom iowa

Great Hotel, Confusing Layout

Posted Nov 14, 2014
Pros: rooms comfortable. Staff was especially attentive
Cons: signage
Location: Gaslamp area, Old Town Trolley
Signage to various places was confusing making it difficult to find your way to places
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2014
Only issue I had was I needed the room receipt and still do for expenses. Was told at front desk that they did not have one since I booked through Expedia? Can you e mail the room only receipt please? Dan
3 out of 5
by A verified traveler

Expensive/NOT convenient to the Convention Center!

Posted Nov 9, 2014
Pros: Access around the hotel was fairly easy and the valet and bellmen were extremely helpful, kind and fast.
Location: Please, read above about how far it is to the Convention Center.
I found the hotel challenging to navigate/understand, but the worst thing was that I had to attend a full, day-long event at the convention center and was given very, very poor information by the concierge. I was told to, "just go down the escalator. It's 2 mintues walk!" In fact, I have several medical challenges and found myself walking, hopefully toward my destination to just enter the convention center for easily 1.5 miles. I was on the verge of tears walking back that night at the end of the day and in the dark alone! Be sure that the hotel staff truly understands the layout of their hotel and the entrance and exit access at the convention center and offer a shuttle to those of us with medical challenges. I am suffering for it today. A suggestion about the restaurants would have been helpful. I chose to go to the one where I was given a $10. off opportunity with my room key, but when I got there, I found that the only vegetarian choice I had for dinner after a very long day of travel, was two slices of small toasted sourdough bread with an Italian style chopped tomato bruscetta spooned atop and a dinner salad. The prices were too high. Room, restaurant food, plus $16. for a couple of hours of WiFi in my room and $45. to park my car overnight?! Please, consider the needs of your various guests. I will be staying at a different hotel when I return for this convention next year.
3 out of 5
by A verified traveler

House keeping slack

Posted Nov 7, 2014
Dirty plates from room service in corridor the entire day!!! WiFi free for anyone who walks into the lobby but $14 per day if you pay to stay there - talk about customer orientation.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Glasgow

Great hotel for conference centre.

Posted Nov 5, 2014
Pros: Particularly like the large outdoor lap pool
But also easily walkable to the Gaslamp area for evening drinks and food
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Nov 2, 2014
It was a good experience and I liked their accommodations.