Ratings based on 4,180 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Good for the price

Posted May 24, 2015
Pros: The location was my most important factor.
Cons: Hoping the price would be a bit lower.
Location: Close to Petco Park, and Gaslamp, you can have lots of fun in walking distance, but parking during baseball games is something to watch out.
The view was great, and the staff were welcoming. This hotel is well located to DTSD where you can walk to the Gaslamp Quarter and enjoy the local restaurants. Would book this location again when going to San Diego.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel

Posted May 22, 2015
Pros: La ubicación
Cons: la entrada y salida del hotel
Muy buen hotel en todos los aspectos, solo tienes conflicto para hacer el check in y check out el hotel es muy grande y puedes tardar hasta 20 20 en fila si no eres cliente frecuente
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
Great place to stay for a weekend getaway with the kids.
Comment from Hotel Management
May 19, 2015 by Kaitlyn, Hotel Management
Thank you for your review! We are happy to hear you enjoyed your weekend getaway with the kids. See you next time!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MN

Bayfron Stay

Posted May 18, 2015
Pros: Location, Starbucks on site and pool
Cons: The parking situation and making the pool more secure and NOT public
Location: Right next to the bay so morning walks or runs were easy! Also right next to downtown San Diego with numerous restaurant choices!
This was my first time visiting San Diego and I was very pleased with the hotels location! I loved how close you are to everything and that there was a full menu Starbucks right on site. Being right by the Bay and seeing all the yachts and navy ships was super cool! Also a view of the sun going down nightly was breathtaking! The room was big enough and clean! The room service was disapponting and you are better off just going out to eat. We loved the pool area, however I did learn that the pool here is a public pool! So while you think this is an amenity you are paying for you are wrong because anyone can come and use it. When you are paying so much a night for a hotel its disappointing as the pool gets crowded and the chairs are gone quickly and alot of times by people not even staying at the hotel. I thought the hotel staff was just okay, not overly friendly or willing to go out of there way for you and make things pleasant. Also the Self parking per night is outrages so if you can go without a care it will save you a ton of money!
Comment from Hotel Management
May 19, 2015 by Kaitlyn , Hotel Management
Thank you for sharing your experience with us! We always appreciate hearing from our guests and we're sorry that you were disappointed by the room service and the crowded pool. We understand the cost of parking and the staff were also concerns. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests. We are glad you enjoyed the location of the hotel and the views. We hope to have another opportunity to serve you if your travels bring you back to our area.
Comment from Hotel Management
May 19, 2015 by Kaitlyn , Hotel Management
Thank you for sharing your experience with us! We always appreciate hearing from our guests and we're sorry that you were disappointed by the room service and the crowded pool. We understand the cost of parking and the staff were also concerns. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests. We are glad you enjoyed the location of the hotel and the views. We hope to have another opportunity to serve you if your travels bring you back to our area.
1 out of 5
by A verified traveler

Posted May 17, 2015
Besides the lack of competency from the guest services, I should have known after checking the bill they would over charge for the parking by entering the parking charge, 3 more times. The room haf a good view but the bathroom was subpar.
Comment from Hotel Management
May 19, 2015 by Kaitlyn, Hotel Management
Thank you for sharing your feedback. We’re sorry we didn’t provide the quality of service you deserved during your recent stay at our hotel. We apologize for the billing issue you experienced and we’re working to ensure the situation doesn’t happen again. We are glad you enjoyed the view from your room and we hope you will consider staying with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2015
The room was not as big as I expected. The staff was nice.
Comment from Hotel Management
May 18, 2015 by Kaitlyn, Hotel Management
Thank you for sharing your review. We are happy to hear the staff was nice and we are very sorry that the room was not as big as you expected. We hope you will consider staying with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near the Gas Lamp and Stadium

Posted May 12, 2015
Pros: Location. We love the Gas Lamp area and the view over to Coronado Island and the bridge was fantastic!
Cons: Come on, include breakfast. Just because you charge more ya cant do that? Issue industry wide. add more characters to this category!
Stayed only one night. Booked two queens but they offered a King at check in for same price without me asking. Worked for us! Room and bathroom were clean. Shower drained slowly though. Reported on check out. Staff was friendly.
Comment from Hotel Management
May 13, 2015 by Kaitlyn, Hotel Management
Thank you for sharing your experience! We are happy to hear you liked the location and the staff. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2015
Pros: 친절한 직원, 위치, 훌륭한 시설.
Cons: 예약상황을 보다 잘 점검했으면 좋겠음.
예약을 했지만, 방이 없어서 다른 호텔에서 3박 중 첫날을 보내야 해서 아주 불편했지만, 직원들이 정중하게 사과하고, 이에 따른 업그레이드 (방, 뷔페 쿠폰 등)을 해주어서 만족할 수 있었음.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Beautiful view!

Posted May 5, 2015
Pros: The views from our corner room
Cons: A 4 star hotel should have bath robes and more towels
Location: Everything!
The room overall was nice. I would rate it as excellent but there were no bath robes and only 2 towels.
Comment from Hotel Management
May 6, 2015 by Kaitlyn, Hotel Management
Thank you for your review. We are glad you enjoyed the room and the beautiful view. We appreciate your feedback about the bath robe and towels. Your comments will help us make it right moving forward. We hope you will consider staying with us the next time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego local

Posted May 5, 2015
Pros: I liked that there was a steam room in the spa area. pool area is great! also, the dining area was very nice and lots of nice views.
Cons: when we first walked into our room it smelled like clorax. I would suggest not sending guest up immediately after cleaning was done.
Location: location is perfect!!! short walking distance to Gaslamp.
All in all, this is a great hotel to stay in!! Service was excellent. Food and drinks were great! Views spectacular. =)
Comment from Hotel Management
May 6, 2015 by Kaitlyn, Hotel Management
Thank you for sharing your review! We are happy to hear you enjoyed the steam room in the spa and the pool area. We are glad you enjoyed the views and the location also. We will take your additional comments concerning the smell of the room into consideration as we continually work to improve our guest's experience. We hope you will visit us again soon!