Ratings based on 86 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler

Hotel was close to many restaurants and movies.

Posted Jul 8, 2014
Pros: Sully the assistant manager of the night shift was very personable , knowledgeable and polite. Always would give great recommendations.
Cons: The hotel pricing is very high.
Location: La Jolla Beach and cove were great.
It was a pleasant four days in San Diego but the hotel is a bit pricey for what you get.
3 out of 5
Recommended
for Everyone
by A verified traveler from Santa Clara, CA

Hotel is ok, wifi is horrible

Posted Jun 30, 2014
Pros: Movie nights with popcorn on Firdays and Saturdays. My kids loved that.
Cons: Definitely Internet access. While wifi signal was high, connection was congested all the time making it useless.
Location: Hotel is next to freeway, but it's quiet. There are few restaurant nearby, cinema and awesome comics&games store.
From strictly staying point of view it was nice. Room and bathroom is ok. I was on 4th floor, but view was on wall and parking. There were like 3 different breakfast setups rotating, also ok. Carpet was dirty, so kept walking in shoes as socks would get black very fast. The worst thing was wifi - it was completely useless, transfers were close to 0 and pages were not loading most of the time. If you consider work on Internet during your stay - choose different hotel.
Comment from Hotel Management
Jul 7, 2014 by Sully, Hotel Management
Dear Marcin, Thank you for taking the time to tell us about your stay. We are thrilled to hear that your family enjoyed Movie Night! We have almost as much fun putting it on. I am sorry to hear that you were less impressed with some features in your room, such as the carpeting and WIFI. Your concerns have been forwarded to the appropriate departments for action in the immediate future. I am happy to let you know that we will be entering extensive renovations here at the Holiday Inn Express Mira Mesa very soon. Along with new carpeting and faster WIFI, we are bringing a new pool and fitness center to the property, as well as a new "great room" style breakfast area. Thank you again for your review, we hope you choose to come back, Warm regards, Sully Cox, Front Desk Supervisor
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 15, 2014 on Hotels.com
Comment from Hotel Management
Aug 30, 2014 by Sully, Hotel Management
Thank you for your review! We hope to see you again soon! Sully Cox, Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by PJ from East Bay - California

Very nice hotel in a good location.

Posted Jun 11, 2014
Cons: Offering a shuttle service to the airport and more selection on complimentary breakfast items.
This hotel is certainly not the fanciest, but it was very comfortable and clean. The staff was very helpful and it was located in an area that seemed very accessible to restaurants and other facilities. For the prices, it was definitely worth it and would stay there again. The only thing I would like to see them offer is a shuttle service to and from the airport. Other than that, it is a great place to stay!
Comment from Hotel Management
Jul 1, 2014 by Sully, Hotel Management
Dear PJ, First off thank you for choosing to stay at our hotel, we know you have many options to fit your lodging needs, and we are so glad to have hosted you. Our location is perhaps our best amenity. We are glad you took advantage of it! We are thrilled to hear what you had to say about our front desk staff, but we are not surprised. We pride ourselves on providing the best customer service in Mira Mesa! Rest assured, every time you come back you will be just as pleased. And we will be just as thrilled to have you back. Again, thank you so much, and we hope to see you again, Sully Cox, Front Desk Supervisor
3 out of 5
Recommended
for Families
by A verified traveler

Posted May 29, 2014
I have booked in very well advance and I informed hotel about late checked in but then also I got last room available which was in front of Reception. so First day was not pleaseant at hotel. next day, hotel staff has changed my room.
Comment from Hotel Management
Jul 7, 2014 by Sully, Hotel Management
Dear Traveler, Thank you for taking the time to let us know about your stay. I am sorry to hear that your check in experience was less than ideal. For many guests having a room near the lobby is convenient, for some it is not. I am happy we were able to satisfy your needs on the second night. We hope you choose to stay with us again, Sully Cox, Front Desk Supervisor
2 out of 5
by Lisa from Caifornia

Clean on the surface, but filthy underneath.

Posted May 28, 2014
Pros: Nothing!
Cons: Cleanliness and update facility.
Terrible experience! Outside our room was the ice machine that ran all night, which prevented us from getting a good night rest. In addition, my pillow case had mascara on it, which reveals they did not change the sheets...when I left a note for the cleaning lady to change the sheets on the bed, that was ignored.
Comment from Hotel Management
Jul 7, 2014 by Sully, Hotel Management
Dear Lisa, Thank you for taking the time to let us know your concerns. Our engineering staff has replaced the compressors on our ice machines. I am sorry that the noise level impacted your stay. Furthermore your concerns with housekeeping are being investigated. We hope you give us another chance. I promise we will not disappoint. Warm Regards, Sully, Front Desk Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

clean hotel

Posted May 28, 2014
Pros: everything
Cons: nothing for the price you pay.
hotel staff was great, room was clean but the only little problem was ice machines didn't work " no big deal "
5 out of 5
Recommended
for Business Travelers
by Phyllis from Sacramento

Very convenient location and great service

Posted May 23, 2014 on Hotels.com
I stay here whenever I work in the area. The front desk staff is always friendly and helpful as well as the ladies working in the breakfast area.
4 out of 5
Recommended
for Getaway With Friends
by jewls from san diego

Convenient

Posted May 22, 2014 on Hotels.com
the overall stay was good, convenient and great customer service.
5 out of 5
Recommended
for Everyone
by Ernie from San Diego. CA

Convenient location along I-15, next to a Denny'

Posted May 18, 2014
Pros: A good stop for a nights sleep and nice morning after
Cons: Shower really steamed-up the bathroom, no visible exhaust fan.
Location: 1/4 mile from large center with multiple theatres, restaurants, etc.
Excellent room facilities and fine breakfast. Only negative was prices of snacks in machine.