Lobby sitting area

Reviews of Holiday Inn Express Mira Mesa-San Diego, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 448 out of 1006 reviews" "
Rating 8 - Good. 281 out of 1006 reviews" "
Rating 6 - Okay. 143 out of 1006 reviews" "
Rating 4 - Poor. 75 out of 1006 reviews" "
Rating 2 - Terrible. 59 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Elba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Celyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt really safe and homely. Has lots of privacy but yet had lot of good things around to do.
Stayed 1 night in Mar 2024
Response from JB on Mar 22, 2024
Thank you for your recent stay and for your review. We hope you will be back to stay with us again soon!

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom was small and no ventillation. Facility was clean and staff very friendly.
Stayed 4 nights in Mar 2024
Response from JB on Mar 22, 2024
Thank you for your recent stay and for your review. We hope you will be back to stay with us again soon!

10/10 Excellent

Sonia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JB on Mar 22, 2024
Thank you for your recent stay and for your review. We hope you will be back to stay with us again soon!

8/10 Good

Ignacio, Mahtomedi

Liked: Cleanliness, staff & service, property conditions & facilities
I would switch their daylight lights to a soft light in the room
Stayed 5 nights in Mar 2024
Response from JB on Mar 22, 2024
Thank you for your recent stay and for your review. We hope you will be back to stay with us again soon!

10/10 Excellent

EDEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 4 nights in Feb 2024
Response from JB on Mar 22, 2024
Thank you for your recent stay and for your review. We hope you will be back to stay with us again soon!

8/10 Good

Jeannette M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The stay was great. 2nd time there. I never used pool first time, but second time my daughter used pooland I was hoping to soak my aches and pains away in a Jaccuzzi, but there wasnt one. Disappointing and not sure if rooms had a tub, but mine didnt. Maybe my fault, but there was no soaking period.
Stayed 3 nights in Feb 2024
Response from JB on Mar 22, 2024
Thank you for your recent stay and for your review. We hope you will be back to stay with us again soon!

10/10 Excellent

Jason

Stayed 3 nights in Feb 2024

8/10 Good

Aquaria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and seemed well kept. Everyone was nice, especially Amy and some older gentleman that was there late at night and early morning. I cannot remember his name. My only issue was paying for parking when you are not in an inner city where parking is sparce and when I didn't have the sign on my door, I thought they would come in, get my dirty towels and replace them with clean towels. Every hotel is different though and that is my fault for not asking. Every evening, I requested towels and wash cloths at the front desk, heading to my room. I would stay there again though. They were close enough to everywhere I was going.
Stayed 4 nights in Feb 2024
Response from JB on Mar 22, 2024
Thank you for your recent stay and for your review. We hope you will be back to stay with us again soon!

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from JB on Feb 28, 2024
Thank you for your stay at our hotel and for your review. We hope to have you back again soon!

8/10 Good

Valerie

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from JB on Feb 28, 2024
Thank you for your stay at our hotel and for your review. We hope to have you back again soon!

10/10 Excellent

Darrin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is great
Stayed 1 night in Feb 2024
Response from JB on Feb 28, 2024
Thank you for your stay at our hotel and for your review. We hope to have you back again soon!

10/10 Excellent

Chris

Stayed 1 night in Feb 2024
Response from JB on Mar 22, 2024
Thank you for your recent stay and for your review. We hope you will be back to stay with us again soon!

8/10 Good

Christa O

Stayed 2 nights in Feb 2024
Response from JB on Mar 22, 2024
Thank you for your recent stay and for your review. We hope you will be back to stay with us again soon!

8/10 Good

Jeremi

Business traveler
Liked: Staff & service
Disliked: Cleanliness
My room was disgusting. The floor was wet (and not from me), and the bathroom was dirty along the walls and floors.
Stayed 1 night in Feb 2024
Response from JB on Feb 8, 2024
We apologize for the issues you had while at the hotel. The weather caused water leaks that were unforeseen. We hope you will consider staying with us again in the future.

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the quiet, clean atmosphere from the moment you walk in. Honestly the amenities are also as such. I’ll be returning in the near future! Thank you!
Stayed 1 night in Jan 2024
Response from JB on Feb 1, 2024
Thank you for your stay and for your review. We hope you will be back again soon!

8/10 Good

dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JB on Feb 1, 2024
Thank you for your stay and for your review. We hope you will be back again soon!

10/10 Excellent

Lydia

Stayed 1 night in Jan 2024
Response from JB on Jan 24, 2024
Thank you for your stay at our hotel and for your review. We hope to have you back again soon.

10/10 Excellent

Sherif, San Dimas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JB on Jan 24, 2024
Thank you for your stay at our hotel and for your review. We hope to have you back again soon.

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nome gusta la atención
Stayed 1 night in Jan 2024
Response from JB on Jan 24, 2024
Thank you for your stay at our hotel and for your review. We hope to have you back again soon.

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from JB on Feb 1, 2024
Thank you for your stay and for your review. We hope you will be back again soon!

10/10 Excellent

Eric

Stayed 5 nights in Jan 2024
Response from JB on Jan 24, 2024
Thank you for your stay at our hotel and for your review. We hope to have you back again soon.

6/10 Okay

Barb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great - clean and quiet. The breakfast was very lacking. The waffle iron was out of order, the eggs tasted like powdered eggs - not enough variety
Stayed 1 night in Dec 2023
Response from JB on Jan 24, 2024
Thank you for your stay at our hotel and for your review. We hope to have you back again soon.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, amenities
Stayed 10 nights in Dec 2023
Response from JB on Jan 24, 2024
Thank you for your stay at our hotel and for your review. We hope to have you back again soon.

10/10 Excellent

Deepak

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from JB on Jan 4, 2024
Thank you for your stay and for your review. We hope to have you back again soon!

10/10 Excellent

Mulehn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JB on Jan 4, 2024
Thank you for your stay and for your review. We hope to have you back again soon!

4/10 Poor

Donna, El Monte

Stayed 1 night in Dec 2023
Response from JB on Jan 4, 2024
Thank you for your stay and for your review. We hope to have you back again soon!

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from JB on Jan 4, 2024
Thank you for your stay and for your review. We hope to have you back again soon!

8/10 Good

Hai

Stayed 7 nights in Dec 2023
Response from JB on Jan 24, 2024
Thank you for your stay at our hotel and for your review. We hope to have you back again soon.

10/10 Excellent

Patricia

Stayed 5 nights in Dec 2023
Response from JB on Jan 24, 2024
Thank you for your stay at our hotel and for your review. We hope to have you back again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from JB on Jan 4, 2024
Thank you for your stay and for your review. We hope to have you back again soon!

10/10 Excellent

Prajwal

Stayed 2 nights in Dec 2023
Response from JB on Feb 1, 2024
Thank you for your stay and for your review. We hope you will be back again soon!

10/10 Excellent

Ramses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JB on Jan 4, 2024
Thank you for your stay and for your review. We hope to have you back again soon!

6/10 Okay

Ron

Stayed 1 night in Dec 2023
Response from JB on Dec 20, 2023
Thank you for your stay and for your review. We hope to have you back again soon!

10/10 Excellent

Dionne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and friendly. They had breakfast every morning
Stayed 4 nights in Dec 2023
Response from JB on Dec 20, 2023
Thank you for your stay and for your review. We hope to have you back again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above & Beyond: Exceptional Service & Clean Rooms
Amy at the front desk was wonderful! She went above and beyond to make sure our stay was great. The rooms were clean and quiet and the beds were super comfortable. Breakfast could be improved, but it was free and convenient.
Stayed 2 nights in Dec 2023
Response from JB on Dec 20, 2023
Thank you for your stay and for your review. We hope to have you back again soon!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JB on Dec 20, 2023
Thank you for your stay and for your review. We hope to have you back again soon!

6/10 Okay

Katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet was very slow. Had to use my mobile data to get any work done. The staff was awesome and the rooms are clean and comfortable but internet is a priority when the trip was for business. Internet barely had a sugnal abd kept kicking me off.
Stayed 4 nights in Dec 2023
Response from JB on Dec 20, 2023
Thank you for your stay and for your review. We hope to have you back again soon!

10/10 Excellent

Louie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy!
Very comfortable stay, breakfast was great and would consider staying here again should my travels bring me back in the area.
Stayed 1 night in Dec 2023
Response from JB on Dec 20, 2023
Thank you for your stay and for your review. We hope to have you back again soon!

10/10 Excellent

Panaporn

Stayed 1 night in Sep 2023
Response from JB on Dec 20, 2023
Thank you for your stay and for your review. We hope to have you back again soon!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. Friendly staff. Conveniently located to restaurants and shopping.
Stayed 5 nights in Nov 2023
Response from JB on Dec 20, 2023
Thank you for your stay and for your review. We hope to have you back again soon!

8/10 Good

Lelibeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JB on Dec 20, 2023
Thank you for your stay and for your review. We hope to have you back again soon!

10/10 Excellent

Fadi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from JB on Dec 1, 2023
Thank you for your stay and your review. We were happy to have you and hope you will be back again soon.

8/10 Good

James

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Seemed understaffed. At times, found no one at the front desk. One employee at front desk was not friendly. He wasn’t UN friendly. He was just very taciturn. Breakfast was good. Dismayed to pay for simple surface parking. No bell assistance or parking help but still charged. It was really OK. Not CC sure I’d stay there again. Surprising because I’ve had very good stays at other HI Express.
Stayed 2 nights in Nov 2023
Response from JB on Dec 1, 2023
Thank you for your stay and your review. We were happy to have you and hope you will be back again soon.

10/10 Excellent

Yu-Qian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nicely stocked breakfast. Area is slightly out of way of things to do, but easy to get on the freeway. Clean rooms. One thing is we’re staying for 3-4 days but the rooms cards would only work for a few openings and run out of magnetization, and we would have to obtain new ones almost everyday.
Stayed 5 nights in Nov 2023
Response from JB on Dec 1, 2023
Thank you for your stay and your review. We were happy to have you and hope you will be back again soon.

10/10 Excellent

WEIMING, Zionsville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and staff was very friendly.
Stayed 4 nights in Nov 2023
Response from JB on Dec 1, 2023
Thank you for your stay and your review. We were happy to have you and hope you will be back again soon.

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2023
Response from JB on Dec 1, 2023
Thank you for your stay and your review. We were happy to have you and hope you will be back again soon.

10/10 Excellent

Adolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from JB on Dec 1, 2023
Thank you for your stay and your review. We were happy to have you and hope you will be back again soon.

8/10 Good

Arnold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from JB on Dec 1, 2023
Thank you for your stay and your review. We were happy to have you and hope you will be back again soon.