Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Disappointing

Posted Jul 16, 2015
Bugs in bed. Desk clerk didn't seem to be concerned.
Comment from Hotel Management
Jul 22, 2015 by Dee, Hotel Management
Dear Grandma Deb, We are really sorry about the issues you dealt with here. Bugs are always a concern to us and we take all those issues very seriously. We have launched an investigation into your claim. Have a great summer. Dee S. Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NM

Comic-con

Posted Jul 13, 2015
I was only there over night but was glad they had a room during the busy weekend. It was safe, clean, & friendly. Check in was fast and easy. The price was higher due to the weekend it was but was not unaffordable like most hotels during comic-con.
Comment from Hotel Management
Jul 14, 2015 by Dee , Hotel Management
Dear NM, Thank you so much for the FIVE star review on the Holiday Inn Express Rancho Bernardo. We really appreciate you noticing the quality of our rooms even during the higher rates for comic con. We look forward to serving again in the future!! Have a great summer. Dee S. Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Excellent Hotel and Great Location

Posted Jun 8, 2015
Pros: Location, Breakfast, Staff
Cons: None at this time
Location: Very secure and clean location. There are lot of restaurants and shopping near by.
Great Staff Very friendly staff in kitchen Very good breakfast Very nice location Very clean rooms No noise at all
Comment from Hotel Management
Jul 10, 2015 by Robin O, Hotel Management
We appreciate you taking the time to let us know about your stay! We are very happy to hear that you enjoyed breakfast and the clean and quiet rooms we have here. Thank you for allowing us the opportunity to provide you a nice and pleasant stay! We hope to see you again soon! -Robin/Guest Experience Champion
4 out of 5
Recommended
for Everyone
by A verified traveler from Lausanne

Hotel tres accueillant -TB isolation bruit.

Posted Jun 7, 2015
Pros: accueil, chambre, équipement
Location: L'hotel est au nord est de la ville de San diego. la highway est suffisamment proche pour permettre de se déplacer facilement en voiture.
personnel trés accueillant. chambre propre et fonctionnelle. chambre bien isolée du bruit. hotel avec un bon rapport qualité prix. petit dej avec buffet varié compris dans le prix.
Comment from Hotel Management
Jul 10, 2015 by Robin O, Hotel Management
Thank you for your review of our hotel! We are glad you enjoyed your stay in our hotel and enjoyed the clean and quiet rooms we have. We hope you come back again! -Robin/Guest Experience Champion
4 out of 5
Recommended
for Everyone
by A verified traveler

Convientient

Posted May 24, 2015
Parking spaces small and difficult to maneuver Overnight stay close to freeway and restaurants.
Comment from Hotel Management
Jul 10, 2015 by Robin O, Hotel Management
We appreciate your feedback on your stay here. We are glad you liked the convenience of the location of our hotel to local restaurants and that we are right off the freeway. We hope to see you again soon! -Robin/Guest Experience Champion
3 out of 5
Recommended
for Everyone
by A verified traveler from california

Decent room

Posted May 9, 2015
Our night stay was an average stay with no major problems. The room was clean except for the sheets and bedding which had some stains. The continental breakfast was great, they had pancakes, sausage, cheese omelets, fruit, muffins, bagels, warm cinnamon rolls etc. The hotel is right off the freeway and easy to find
Comment from Hotel Management
Jul 12, 2015 by Dee, Hotel Management
Thank you so much for the input on your stay here. We are very pleased that you enjoyed our free full hot breakfast. We are centrally located and right off the freeway for easy access. We look forward to seeing you again. Next time we will make sure that your stay is outstanding and memorable. Have a great summer!!! Dee S. Guest Service Manager
Comment from Hotel Management
Jul 12, 2015 by Dee, Hotel Management
Thank you so much for the input on your stay here. We are very pleased that you enjoyed our free full hot breakfast. We are centrally located and right off the freeway for easy access. We look forward to seeing you again. Next time we will make sure that your stay is outstanding and memorable. Have a great summer!!! Dee S. Guest Service Manager
5 out of 5
Recommended
for Couples
by A verified traveler

all Ca

Posted Apr 30, 2015 on Hotels
My experience was very rewarding. Would stay here again if ever in the area
Comment from Hotel Management
Jul 10, 2015 by Robin O, Hotel Management
Thank you for the wonderful review! We are happy you had a rewarding experience here and hope you return to the area soon. -Robin (Guest Experience Champion)
4 out of 5
Recommended
for Families
by Lisa from Tacoma, WA

Decent hotel

Posted Apr 28, 2015 on Hotels
Pool was under construction, breakfast area was to small to accommodate all the guests; we took ours to our room. Lack of parking. Looked to be people actually living in the building across from ours adjacent to main building. Overall would stay again.
Comment from Hotel Management
Jul 10, 2015 by Robin O, Hotel Management
Dear Lisa, I apologize for the inconveniences during your stay. We are working diligently to help accommodate the capacity of guests in the breakfast area as well as parking lot. We appreciate you taking the time to give us your feedback, and hope to see you back again soon. -Robin (Guest Experience Champion)
4 out of 5
Recommended
for Families
by A verified traveler

One night stay

Posted Apr 25, 2015 on Hotels
Clean and safe. Nice staff.
3 out of 5
Recommended
for Families
by Miryam from Bermuda Dunes

Whorthy

Posted Apr 22, 2015 on Hotels
It takes a long walk to get to your room, one of the elevator didn't work, there must be a notice about that, so everybody knows. Breakfast was very good, it is one of the big breakfast rooms with a lot of tables to chose we ever got, lots of options and quality food.