Ratings based on 266 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Don't let the outside of hotel fool you.Posted Nov 18, 2013
Hotel has no curb appeal. Looks almost scary. Inside is a different story. Pleasantly surprised with modern room decor. Comfortable bed. Great night sleep. Fitness room could use free weights. Only 3 machines. Pool /Jacuzzi facilities old . Circa 1960. Staff and housecleaning were great. Breakfast menu needs help. Need to balance with addition of fresh fruit, homemade oatmeal, acei. Too many breads, pastries , muffins.
for Everyoneby A verified traveler
Okay place to stayPosted Oct 28, 2013
Pros: The breakfast
Cons: Replace empty kleenex, wash clothes, and toiletries when cleaning the room. Improve the card key system. Provide the water that is advertised.
Location: Close proximity to everything (freeway, shopping, movie theater, etc.)
The advertised bottle of water was not provided; the card key system didn't work; the empty kleenex, wash clothes, and toiletries were not replenished when the room was cleaned; and the place smelled too heavy of air freshener.
Jan 1, 2013 by Danielle
Thank you for taking the time to write a review. It's feedback like yours that helps keep us updated on how we are doing. I am very sorry for your experience when you stayed with us. I will definitely review our expectations with our team to make sure this does not get experienced the same way again.
for Getaway With Friendsby Deanna from Walnut
Posted Sep 9, 2013 on Hotels.com
The rooms were clean and comfortable. The hotel staff were so very pleasant and made our stay enjoyable.
for Familiesby Irina N. from Los Angeles
getaway to San DiegoPosted Sep 4, 2013 on Hotels.com
Overall, the experience was great! There is one BIG thing that the hotel can improve on - it is the food area where breakfast buffet is served. When hotel is at full (or almost full) capacity, it takes FOREVER to get the food and find the place to eat it. VERY crowded on the weekends! Everything else was great! Thank you!
Recommendedby Marie from Reseda,ca
Friendly servicePosted Sep 3, 2013 on Hotels.com
for Personal Eventby Michele from Rancho Bernardo
not a luxury hotel, but nice.Posted Sep 3, 2013 on Hotels.com
Service was great. Very nice staff.
for Familiesby A verified traveler
Posted Sep 3, 2013 on Hotels.com
great hotel..nice and clean room.. will definitely stay here again
for Familiesby Parents from Ca
Good Hotel - Bad NeighborhoodPosted Aug 23, 2013 on Hotels.com
Right down the street from the hotel were 2 'men's clubs;' - not the kind of thing you want to explain during a family vacation. Once inside everything was fine - great staff.
Jan 9, 2013 by Danielle General Manager
First, we want to thank you for taking the time to review your stay. I am concerned about the businesses you said are nearby. We are located in a suburban area with Corporate Businesses on one side and residential neighborhoods on the other side. We do not know of any gentlemen's clubs in our neighborhood at all.
for Everyoneby ALECIA from CALIFORNIA
It was a short stay but we enjoyed itPosted Aug 17, 2013
Very pleasant they were going to upgrade us to a suite but the room wasn't ready yet and we were in a bit of a hurry. I would recommend this hotel and come back again!
Recommendedby A verified traveler
Posted Aug 14, 2013 on Hotels.com