Suite, Multiple Beds, Kitchenette | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews of Holiday Inn Express La Mesa Near SDSU, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 44 out of 82 reviews" "
Rating 8 - Good. 15 out of 82 reviews" "
Rating 6 - Okay. 15 out of 82 reviews" "
Rating 4 - Poor. 5 out of 82 reviews" "
Rating 2 - Terrible. 3 out of 82 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific staff throughout. Cannot fault the hotel management for the poor conditions and reckless traffic of the shared West side alleyway. The room and interiors are excellent. Thank you. P. McDonald
Stayed 2 nights in Mar 2024

6/10 Okay

Hector

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wasnt a fan of the limited parking. There was also an issue with the room not being cleaned at all or restocked in towels after the first night. Additionally, the breakfast was limited as food items ran out quickly and seem the staff wasnt prepared to the number of guests.
Stayed 2 nights in Mar 2024
Response from joanie clapper on Mar 22, 2024
Hello Hector,sorry to hear about your experience with your stay. We do have parking in back of the hotel and have several more parking around the building.... We were limited on breakfast however we addressed the issue. we hope to see you back and to give us another chance...

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from joanie clapper on Mar 11, 2024
Hello Paul thank you for your Five star review, and we look forward to your stay with us soon

10/10 Excellent

Paul

Stayed 4 nights in Feb 2024
Response from joanie clapper on Mar 22, 2024
hello Paul thank you for your 5 star review

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice room
Stayed 1 night in Feb 2024
Response from joanie clapper on Mar 11, 2024
Hello Timothy thak you for the 5 star review

8/10 Good

Nga

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfy
Stayed 1 night in Feb 2024
Response from joanie clapper on Mar 11, 2024
Hello NGA thank you for staying with us, happy to hear about your stay and that the beds were comfortablehope to see you soon

8/10 Good

Su jin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from joanie clapper on Mar 11, 2024
Hello Su Jinthank you for your response and review

10/10 Excellent

Anays Zared Zavala

Stayed 1 night in Feb 2024
Response from joanie clapper on Mar 22, 2024
Hello thank you for your 5 star review and we hope to see you soon

10/10 Excellent

Leah

Business traveler
Liked: Cleanliness, staff & service
Rooms are nice, but the windows are THIN making it loud. I checked several times to be sure my wi dow was closed as the outside noise was significant.
Stayed 1 night in Feb 2024
Response from joanie clapper on Mar 11, 2024
Hello Leah, thank you for your 5 star review. Im sorry to hear about the outside noise, if you contact me and let me know what room you are in, id like to look into the room number to see what we can do

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent free breakfast, nice place to stay, helpful staff
Stayed 1 night in Feb 2024
Response from joanie clapper on Feb 12, 2024
Hello Janet, thank you for your comment and were so happy you enjoyed our breakfast. We do have a great variety. We hope to see you soon

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That the staff was helpful and a attentive
Stayed 1 night in Jan 2024
Response from joanie clapper on Feb 9, 2024
Hello Arnold thak you for your comments and your 5 star reveiw.

6/10 Okay

amy

Stayed 1 night in Feb 2024
Response from joanie clapper on Mar 22, 2024
Hello thank you for your response. I would really like to have an oppertunity to speak to you in regards to your rating

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the highway, well maintained and easy to locate. I was just there for 1 night and breakfast and I felt safe and slept well. Would stay again
Stayed 1 night in Jan 2024
Response from joanie clapper on Feb 9, 2024
Hello Laura, thank you so much for your reveiw. Our location is centrally located from the 8 freeway, as well as the shopping centers and trolly, thank you again and we will see you soom.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Jan 2024
Response from joanie clapper on Mar 11, 2024
Hello Omar thank you for your commnet and your 5 star review

6/10 Okay

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from joanie clapper on Jan 29, 2024
Hello Valeria, thank you for the 3 star review please let me know what we could have done to get a 5 star Look forward to reaching out to me so we can discus further

6/10 Okay

Alma

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Problem with the staff, our key was not working the day after check in and once we alerted about the issue to front desk my husband got denied in being helped to get a replacement card, we let him know our kids are asleep inside the room that’s when he decided to help. Instead of sending maintenance to fix it while we were all gone I had to wait inside my room for an hour to have it fixed, thus making me late to a planned meeting. Manager said she was going to discount me for the inconvenience and that did not happen. Don’t waste your time here.
Stayed 2 nights in Jan 2024
Response from joanie clapper on Jan 29, 2024
Hello Alma Sorry to hear about your keys, but we were able to fix it, but it did take sometime due to the lock was broken and had to take time to fix it. Olease contact me so we can discuss further

10/10 Excellent

Ashot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from joanie clapper on Jan 22, 2024
Hello Ashot, thank you for the 5

4/10 Poor

Micheal

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from joanie clapper on Jan 22, 2024
Hello, Im sad to see a 2 out of 5. Please contact me directly to discuse the 2 and if we can discus your esperience

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean. The staff was friendly. We really liked and appreciated the complimentary continental breakfast!
Stayed 1 night in Jan 2024
Response from JC Manager on Jan 15, 2024
Hello Tiffanythank you for your response, We look forward to seeing you soon

10/10 Excellent

Martha

Stayed 1 night in Jan 2024
Response from joanie clapper on Feb 9, 2024
hello thank you for your 5 star reveiw

10/10 Excellent

Martha

Stayed 1 night in Jan 2024
Response from joanie clapper on Feb 9, 2024
Hello Marha thank you for your 5 star reveiw

8/10 Good

Thomas

Stayed 1 night in Jan 2024
Response from joanie clapper on Feb 9, 2024
hello Thomas thank you for your 4 star let us kow what we can do get to that 5 star

8/10 Good

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities
Preposterously small parking spaces.
Stayed 2 nights in Jan 2024
Response from JC Manager on Jan 15, 2024
Hello Barbara, We are looking into restripping the parking lot. But we sure hope you enjoyed the rest of your stay

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly accommodating. Our room was clean and spacious. Above and beyond what we expected.
Stayed 3 nights in Jan 2024
Response from JC Manager on Jan 15, 2024
Hello Raymond thank you for your GREAT REVEIW and we hope to see you soon

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JC Manager on Jan 15, 2024
thank you for your great reveiw

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JC Manager on Jan 15, 2024
THank you for your review

10/10 Excellent

catalina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2023
Response from JC Manager on Jan 15, 2024
Hello CatalinaThank you for your great review will see you soon

6/10 Okay

Daren

Liked: Amenities, property conditions & facilities
Bathrooms could have been cleaner in the rooms
Stayed 1 night in Dec 2023
Response from JC Manager on Jan 15, 2024
Hello Daren thank you for your comment and we will deffinitly look into your concnern

4/10 Poor

Lindsey

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Find Another Holiday Inn Express
We went as a group of 3 separate families and we all had the same feelings that management must not treat the staff well. The bathroom in the lobby had pee all over the place and wasn’t clean, when we arrived 30 minutes before check in time the person at the front desk was rude with the situation, 2 of the 3 rooms in our group didn’t have hot water for showers, parking was tight, and the staff overall just ignored the guests and didn’t seem happy. The best part was the bed - super comfy and 2nd best was the breakfast. I normally love Holiday Inn Express hotels but this one will be a hard pass for me in the future.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 29, 2023
Hello Lindsey. Im so sorry to hear about your expereince. and i assure you that this is not the style of service we represent. I was not aware of your issues and im extremly sorry ID like to get more infromation in regards to your reservations so i can address your comments with the staff to see whare we fell short. Please contact me directly at the hotel to discuss further-Joanie clapper

8/10 Good

Francis

Liked: Cleanliness, property conditions & facilities
It's close to Santee where my daughter lives. It's clean and convenient and parking was not a problem.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 29, 2023
Hello, thank you for your reveiw and comments. We look forward to see you again when you come visit...

10/10 Excellent

Khaled

Stayed 1 night in Dec 2023
Response from JC Manager on Jan 15, 2024
Hello Khaled thank you for your 5 star review

10/10 Excellent

Arjun

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were very friendly and helpful! The rooms were very nice and come with a good tv.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 29, 2023
Hello Arjun, THank you so much for your kind words we hope to see you soon

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Mesa stay
It was close and convenient to where i was visiting. The room was great!
Stayed 1 night in Dec 2023
Response from JC Manager on Dec 20, 2023
THank you for visiting us at the Holiday Inn Express San Diego State/La Mesa

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JC Manager on Dec 20, 2023
Thank you for your 5-star review

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Won't be back
Check in staff spoke some language that only included an occasional English word and I was almost completely unable to understand him. Got a surprise charge of $20 to park, the shower was luke-warm and the hotel was extremely noisy. On a positive note though the breakfast was very reasonable.
Stayed 1 night in Nov 2023
Response from Manager on Dec 29, 2023
hello anonymous, thank you for letting us know about the shower. For parking, Yes we do charge for parking that is listed on our sites. We are a diverse company and we do have several diverse employees. We hope you give us

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!
Stayed 1 night in Dec 2023
Response from JC Manager on Dec 20, 2023
Thank you for the 5

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Newly renovated. Comfortable and clean. Some traffic noise, but we live in the country and probably notice more than most. This property charges $5/ night for a parking permit, which was not noted anywhere that I saw when making our reservation. A parking charge was a first for us staying at any motel anywhere.
Stayed 4 nights in Nov 2023
Response from JC Manager on Dec 20, 2023
Hello James, We try to assure all informaiton is onputted correclty but sometimes it takes other sites a while to update. I hope besides the parking every thing else went well

10/10 Excellent

rose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated. Rooms are clean and comfortable. Housekeeping staff friendly and helpful. Desk staff need some training in customer service. They were too busy on their phones to check me in. Same exwith checkout.
Stayed 1 night in Nov 2023
Response from JC Manager on Dec 20, 2023
Hello Rose so sorry to hear about your experience. We use cell phones at the desk with the staff to communicate. however it is a distraction and we will be changing our policies

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from JC Manager on Dec 20, 2023
Thank you for the 5 reveiw

8/10 Good

Berkeley

Liked: Cleanliness, staff & service, property conditions & facilities
Good nights stay
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
thank you hope to see you soon

4/10 Poor

Michael

Traveled with partner
Disliked: Property conditions & facilities
Shower did not work I had to shower with a cup , phone didn’t work to alert the front desk the iron didn’t work for what I paid for it wasn’t worth it
Stayed 1 night in Nov 2023
Response from Manager on Nov 13, 2023
Hello michael, I'm sorry to hear about your stay and the shower issues, we will definily be looking at into that and get it addressed...again im so sorry about that and thank you for briging this to our attention

10/10 Excellent

Antonio P.

Stayed 1 night in Nov 2023
Response from JC Manager on Dec 20, 2023
Thank you for the 5

10/10 Excellent

Amanda

Stayed 3 nights in Nov 2023
Response from Manager on Nov 13, 2023
thank you for yor score

10/10 Excellent

Ninos

Liked: Amenities
Everything was an amazing
Stayed 1 night in Oct 2023
Response from Joanie Clapper on Nov 8, 2023
Thank you so much for your comments

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joanie Clapper on Nov 8, 2023
Thank you for the 10 we really appricate it!!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joanie Clapper on Nov 8, 2023
thank you for the 10 we really appreciate that guests reconigze we work hard to make sure our guests are happy

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a recent renovation on the whole building; all of the appliances and furniture was new and the lobby was spacious and convenient.
Stayed 1 night in Oct 2023
Response from Joanie Clapper on Nov 8, 2023
I want to thnak you for your comments and we are so happy that you enjoyed your stay

6/10 Okay

Linda

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service.
I called the hotel to inquire about price prior to booking on website. The gentleman was very rude, and I had to ask pry information that should be generally offered to guests. I ended up booking in website. Upon check in he was not very pleasant at all . He never even smiled until after he handed credit card back to me and gave me room keys. When we arrived to our room, the TV wouldn’t work , due to not being connected properly. Called front desk for over 10 minutes and it rang busy. My sister had to walk to front desk and inform the same man that we didn’t know what was wrong with TV. He did come back with my sister to look at tv himself. He fixed the problem (cord that was disconnected and said here you go. Breakfast this am was good, however the sausage patty’s were disgusting and could have played frisbee with them. At checkout I went to lobby for cart to wheel our stuff to car ( due to having bad hip) we wanted to make one trip. There was only one cart for use and it was not available. Needing to check out by 11:00 am, the lady at front desk said no it’s not a available and never offered to call the room when it was available. So very poor customer service from front desk . There are several black marks on inside of bathroom door that should / could be kept cleaner in my opinion. The Dove products were nice to see.
Stayed 1 night in Oct 2023
Response from Joanie Clapper on Nov 8, 2023
Thank you for sharing your experience, and i would like to apoligize for your stay. Please contact me directly to discus this further.

8/10 Good

Aristeo, Las Vegas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and bathrooms are updated. Parking sucks and you have to pay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 12, 2023
Thank you for your repsonse. We have additional parking in the back of the hotel as well. We do charge a minumal fee for parking to secure the parking and to offset other fees that we are not able to with the room rate.