Ratings based on 1,514 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Very nice property!

Posted Jul 5, 2015
The property was really nice. The staff are helpful and rooms are squeeky clean. The location is not too far from legoland and other attractions. The hotel has two really nice restaurants sitting near their property. Flemings and Trulups. I may not be spelling the other correctly. Great stay. Will return. Great for kids. Kids club and pool that shows movies at night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2015
Loved everything but the parking fee was ridiculous - becoming true now in all big city hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler from G

Hotel close to gas lamp

Posted Jun 28, 2015
Very friendly customer service and very accommodating
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2015
The room was nice; however, the person next to my room was so loud and it bothers me a lot.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Fun family vacation

Posted Jun 26, 2015
We bring our kids out there to do all of the attractions and always like to have a neat place to stay in La Jolla it also has to have a pool. We stayed 5 nights and the kids had a blast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Nice Hotel

Posted Jun 25, 2015
This hotel is conveniently located near the highway so there is quick access to San Diego. Hotel is very clean and quiet. The rooms were comfortable, modern and very clean.
2 out of 5
by A verified traveler from NSW Australia

Forces guests to use bellman?

Posted Jun 23, 2015
Pros: room and facilities were great
Cons: please see above
Great hotel- facilities are outstanding. However, after paying for my room, I strenuously-object to this hotel's absurd policy of refusing to allow guests to use the hotel's baggage trolleys. The trolleys are locked up, and the only way to use one is to have the bellman cart your luggage around. I'm neither rich, elderly nor infirm, and am quite capable of handling my own baggage. However, given the distance to the parking garage, the use of a baggage trolley would make the process of checking in and out much easier. I don't mind tipping someone for a service that I need (e.g. cab driver, server), but I don't like being forced into paying for a service I don't need- especially when the hotel is forcing me to subsidize the low wages they pay their staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel - convenient

Posted Jun 22, 2015
Pros: Everything
Very clean, nice hotel we were very pleased with our stay.
3 out of 5
by A verified traveler from CALIFORNIA

HYATT/TERRIBLE BATHROOMS

Posted Jun 22, 2015
Pros: LOCATION IS GOOD AND THE BELL STAFF & FROM DESK STAFF ARE GREAT HOUSEKEEPING WAS TERRIBLE THEY WERE NOT TRAINED PROPERLY AND PUSHED HURRY
Cons: HOUSEKEEPING & THE BATHROOMS!
the hotel has a serious problem with the bathrooms. There is a sliding glass door. A liability to get up during the night to use the bathroom. NO LIGHTS! NOT PRIVACY BEDROOM DOESN'T HAVE ANY DRAWERS OR A DRESSER. WE HAD STUFF ALL OVER THE ROOM. THE SHOWER ENCLOSURE IS INCONVEIENT AND AGAIN DANGEROUS! ESPECIALLY FOR OLDER PEOPLE NO GRAB BARS! HOUSE KEEPING WAS NOT TRAINED PROPERLY NO TISSUE LEFT WHEN THE ROOM WAS CLEANED
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 16, 2015
Pros: Nice personal clean rooms
Cons: Don't know
I was worried the hotel was too close to the freeway but we didnt hear anything Very nice room great bathroom and really clean We will come back again