Ratings based on 1,480 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Redwood City, CA

Perfect hotel

Posted Aug 17, 2014
Pros: Great location, family friendly.
Location: Close to downtown area
A great family oriented hotel. Planned activities for the kids and lots of fun for all.
3 out of 5
Recommended
for Everyone
by A verified traveler from hast

Didn't give us the room we ordered

Posted Aug 15, 2014
I booked a king room, and didn't get one. The internet wifi/resort costs were $19/day, but the internet didn't work. Our room was clean, but our balcony had bird poop and beer cans all over it. The location is excellent, and provides affordable, easy access to sea world.
1 out of 5
by A verified traveler from dubai

It wasn't a pleasant experience.

Posted Aug 14, 2014
Cons: Appearance, cleanness of the room
Location: Sea world and sports related to water activities
Hotel corridoor wasn't clean at all, room furniture condition was dissaponting. Found trash (onions) with used disposable plate in the drawer.
1 out of 5
by A verified traveler from san francisco, ca

Lousy experience

Posted Aug 11, 2014
We 9 hrs from SF & rooms were not ready 2:30 it's ok since check in is 4. Came back 4:05 and rooms still not ready. Worst part is they have no idea when it will be ready.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Posted Aug 10, 2014
Great hotel,..clean,..great views,.very professional staff,..I would definitely stay again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2014
Ok stay. Great location and awesome pool area for kids. Rooms were not great: broken phone, broken iron, sink clogged, shower chaulk old. First night we arrived, maintenance issue overbooked rooms and we were re-located to a different hotel in the area; hyatt paid for expenses, but it was an inconvenience. No upgrades provided to accommodate their error.
1 out of 5
by A verified traveler

Posted Aug 8, 2014
I had a bad experience in this hotel. Never will back again.
5 out of 5
Recommended
for Families
by A verified traveler

great kid hotel

Posted Aug 6, 2014
love the slide in the pool. great smores and complimentary bike rentals
5 out of 5
Recommended
for Everyone
by A verified traveler from milpitas ca

Fun experience with lots in close proximity

Posted Aug 6, 2014
Pros: Pool, fire pit, free bike rental, location
Cons: we were upgraded to a delux room and that the kids could watch the fireworks from our room. was on the second floor and tree blocked view. No balcony.
Location: Mission beach, shops, recreational rentals
The hotel is very nice and include a lot of fun activities for the whole family. Swimming pool is great and we loved the slides. Fire pit to enjoy and make s'mores was a treat. The room was clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rocklin, CA

Posted Aug 5, 2014
Pros: The environment and friendly attitude
Cons: The pool area lounging
Location: Mission Bay Beach
Staff was great and so were the facilities!!!! I highly recommend staying. We even had a problem that I accidentally did with the reservation and the staff was very accommodating when it was my mistake.