Ratings based on 1,424 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, OH

Lovely summer weekend!

Posted Jul 21, 2014
Pros: Spacious rooms, great service, great views
Cons: Nothing
Location: Across from Sea World
Great facilities, very spacious rooms, great view, great location!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2014
Great time, and so much to do in that area. Watched the World Cup by the pool in the bar and enjoyed every second.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 14, 2014
Excellent location overlooking the marina. Extremely friendly, helpful staff!
4 out of 5
Recommended
for Everyone
by A verified traveler from Compton, Ca

Nice pool view room

Posted Jul 14, 2014
Pros: Everything was smooth
Location: Located on the harbor close to Sea World.
Nice, smooth, comfortable, and conviently located close to everything.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sonoma, Ca

Hotel needs some work

Posted Jul 12, 2014
Although the staff was very friendly and attentive, the hotel itself needs to change a few things before I go back. Double paned windows! We could hear the parking lot noise all night, and the hotel's delivery & garbage area was busy all night too. There was a gardener with a leaf blower before 8am, and a business group meeting breakfast at 7am in a courtyard just below our window. One phone in the hotel was broken, & the light in the bathroom would turn off spontaneously. The fees for internet and parking were very high, and although The Swim had really good food, it was over priced.
2 out of 5
by A verified traveler from Phoenix, AZ

Underwhelming

Posted Jul 9, 2014
Pros: The staff was very polite, courteous, and professional.
Cons: Everything else! Furniture is more akin to what you would see in a dorm room than a hotel charging over $300 a night.
Location: Seaworld is close, but after seeing Blackfish, who would want to go there?
I've been to many Hyatt properties around the world. So when I arrived at this facility I had a certain expectation. Unfortunately at every turn it was a disappointing experience. The executives at Hyatt should be embarrassed to have the Hyatt name on this property. The only thing going for it to a certain degree is location and the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2014
Pros: The location
Cons: wait time at the front desk
Location: Sea World
Room was comfortable - however the odor of the cleaning products was not pleasing.
4 out of 5
Recommended
for Everyone
by A verified traveler from H, Los Angeles

Kid friendly hotel

Posted Jul 7, 2014
This is a perfect hotel if you have kids. If you don't have kids. Do not stay here. We went to Sea a World and the hotel has a water taxi that will take you to the water park. This was very cool!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area, CA

Great view of the mission bay

Posted Jul 5, 2014
Hotel is great..great location. Excellent view from top floors with view. Room cleanliness was not great though..room carpets were not clean..our feet were dark with black dust when walking barefoot in the room for a few mins. Not good when you have infants and toddlers running/rolling around on the floor. Otherwise a great hotel for family vacation. Nice pools and hot spas to cool down during the hot day and close to the boardwalk and many water activities.
4 out of 5
Recommended
for Everyone
by A verified traveler from Downey, CA

Posted Jul 3, 2014
My family and I really enjoyed the pool and fire pit. The room we stayed in had the plain modern look which I do not like but it was pretty comfortable. We had a nice view from the balcony.