2 outdoor pools, open 7:00 AM to 10:00 PM, cabanas (surcharge)
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Reviews of Kona Kai San Diego

4 out of 5
Kona Kai San Diego
1551 Shelter Island Drive, San Diego, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 487 out of 926 reviews" "
Rating 8 - Good. 221 out of 926 reviews" "
Rating 6 - Okay. 115 out of 926 reviews" "
Rating 4 - Poor. 57 out of 926 reviews" "
Rating 2 - Terrible. 46 out of 926 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Scott on Apr 19, 2024
Dear Austin,I am so sorry that we fell short of your expectations. Historically, we average an online rating of 4.51 out of 5 stars, so any insight you can provide to me directly at Kona Kai that will help us to improve, I warmly welcome your feedback.Please feel free to reach out to me directly at Kona Kai.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

4/10 Poor

Timothy

Liked: Amenities
Disliked: Cleanliness, staff & service
There were red stains in the bed tub
Stayed 2 nights in Apr 2024
Response from Scott on Apr 18, 2024
Greetings, Timothy!I very much appreciate your commentary, but would truly like to learn more about your stay, especially the room number in which you stayed.Our overall cleanliness scores across all online review platforms are stellar, so I am deeply concerned about the challenge you experienced.I do hope you will reach out to me and that I have the opportunity to take immediate corrective action, as well as regain your trust.With sincere regards, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 3 nights in Apr 2024
Response from Scott on Apr 16, 2024
Dear Jason,Thank you so much for the Five Star rating. I hope we have the opportunity to serve you again in the near future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Dominique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kona Kai was absolutely beautiful! It was conveniently located for my parents and I to enjoy our trip back home. The rooms were beautiful and clean. If you book, i highly recommend being the marina view... it does not disappoint morning, noon, or night!!!
Stayed 3 nights in Apr 2024
Response from Scott on Apr 16, 2024
Dear Dominique,I am thrilled that your had the opportunity to experience the soul of Kona Kai.I very much look forward to warmly welcoming your return visit.In hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a one night getaway
Stayed 1 night in Apr 2024
Response from Scott on Apr 16, 2024
Dear Lucia,I am overjoyed you had a perfect one night getaway!See you again soon! Please stop by and say "hello".My best,Scott OstranderGeneral ManagerKona Kai San Diego

6/10 Okay

OMAR

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Booked 3 rooms No room service Not enough staff - long wait at the restaurant and at check in/check out. Adding surcharge for any payment but not getting any better service Great view - but so are lots of hotels in San Diego. Will not book at this location again.
Stayed 3 nights in Apr 2024
Response from Scott on Apr 15, 2024
Dear Omar,I am so sorry for your food & beverage experience. Trust in the fact that your experience was very much the exception and not the rule. Our restaurant is ranked #2 out of 2,200+ restaurants in San Diego and our online rating is 4.56.I do hope you will provide us another opportunity to demonstrate the true soul and service of Kona Kai. Please reach out to me directly prior to your next visit so that I may personally ensure your expectations are exceeded.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

8/10 Good

Ron

Beautiful
Stayed 1 night in Apr 2024
Response from Scott on Apr 15, 2024
Greetings, Ron!I appreciate the Four Star review and hope to see you again at Kona Kai.With gratitude,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Victoria Ann

Liked: Staff & service, property conditions & facilities
The staff was very nice
Stayed 3 nights in Apr 2024
Response from Angie Vindiola, Front Office Manager on Apr 17, 2024
Good Afternoon Victoria Ann, we are thrilled you enjoyed your recent stay at Kona Kai! Thank you so much for the 5 out of 5 Rating! We hope to welcome you back soon!

10/10 Excellent

richard, Aspen

Liked: Cleanliness, property conditions & facilities
Always So great
Stayed 1 night in Apr 2024
Response from Scott on Apr 10, 2024
Dear Richard,Thank you for the Five Star review. I am thrilled that you had another wonderful stay.As always, we are at your service and look forward to your return visit.Sincerely,Scott OstranderGeneral ManageKona Kai San Diego

10/10 Excellent

Riczelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff's accomodation and very friendly.
Stayed 2 nights in Apr 2024
Response from Scott on Apr 10, 2024
Dear Riczelle,I cannot thank you enough for your kid words and for your providing us a Five Star rating.I look forward to warmly welcoming you back to Kona Kai!With best regards,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Carson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, ocean views, balcony, private beach with fire pits
Stayed 3 nights in Mar 2024
Response from Scott on Apr 10, 2024
Dear Carson,Thank you so much for the Five Star rating and your feedback.I truly hope we see you again soon at Kona Kai!With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, amenities
The property is located on Shelter Island which is absolutely beautiful. You cannot beat the location. You can sit on your patio and watch small boats and large ships come and go through the bay. There is a beautiful grass area with a walking path right across the street that even has a small beach area. The scenery is amazing. When we booked our rooms, we asked that they be connecting. When we arrived to check in, we were told 1 room was on the 1st floor and 1 room was on the 2nd floor. Staff was able to get us 2 rooms on the first floor down the hall and around the corner from each other but it’s not the experience we were hoping for. Unfortunately our room was a little less than we expected. Our refrigerator did not work for the first two days and everything we put it in went bad. Staff responded but had to come out twice before it actually started working again. Our patio light was missing a lightbulb the entire stay and although there is a thermostat on the wall, the property has no central air in the rooms. Our wall AC unit did not cool sufficiently but did make the room incredibly humid so that towels would not dry. Maid service was around 5 pm each day and one day we had to call because they did not come at all. You cannot beat the location and scenery however, we were very disappointed overall.
Stayed 4 nights in Mar 2024
Response from Scott on Apr 3, 2024
Dear Cynthia,I cannot thank you enough for sharing very detailed constructive commentary regarding your stay.Trust in the fact that your experience was very much the exception and not the rule. May I kindly request that you reach out to me directly at Kona Kai so that I may learn of the room number in which you stayed so that I may take immediate corrective actions, as well as have the opportunity to regain your trust? Unfortunately, this review site will delete my response if I provide my direct contact information, but you can reach me directly at Kona Kai.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Narine

Stayed 1 night in Mar 2024
Response from Scott on Apr 15, 2024
Hi, Narine!I am so happy you had a wonderful Kona Kai experience. Thank you for the Five Star rating.I truly hope we have the opportunity to serve you again in the near future.Regards,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff! Beds are very comfortable. Beautiful view from balcony!
Stayed 3 nights in Mar 2024
Response from Scott on Mar 25, 2024
Dear Connie,I am most appreciative of your kind words and for providing us a Five Star rating. I must agree...our beds are outstanding!I hope to see you again soon at Kona Kai!With best regards,Scott OstranderGeneral ManagerKona Kai San Diego

6/10 Okay

Sophia

Liked: Cleanliness, staff & service
Secluded quiet property that we enjoyed after being out all day. Staff were excellent. Room was okay. Bed was very comfortable
Stayed 5 nights in Mar 2024
Response from Scott on Mar 21, 2024
Dear Sophia,I very much appreciate your kind words. It seems as though you had a very good stay.If there is anything we can improve upon to earn a 4 or 5 star rating, I warmly welcome your feedback. Please feel free to contact me directly at Kona Kai to share details regarding your stay and/or so that I can personally ensure we exceed your expectations on your next visit.With best regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

6/10 Okay

Muzammil

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Scott on Mar 21, 2024
Dear Muzammil,While three star reviews are very rare for Kona Kai, I am hopeful you can share feedback with me regarding your stay so that we can improve.It is our goal to exceed the expectations of our guests. Every guest, every time.I do hope you take the time to reach out to me directly at Kona Kai to share your experience.In hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Wendy, Hawthorne

Stayed 1 night in Mar 2024
Response from Scott on Apr 3, 2024
Dear Wendy,I am most appreciative of your providing us a Five Star rating.I truly hope we have the opportunity to welcome you back to Kona Kai in the future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Wendy, Hawthorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property always have the best time.
Stayed 1 night in Mar 2024
Response from Scott on Mar 11, 2024
Dear Wendy,I am thrilled you had a wonderful stay.Thank you for the kind words and for providing us a Five Star rating.I hope to warmly welcome your return to Kona Kai in the near future.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

8/10 Good

Kuthur, Mission Viejo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in very good condition but furniture in balcony was frayed. Limited view of bay from room.
Stayed 1 night in Mar 2024
Response from Scott on Mar 11, 2024
Dear Kuthur,Thank you so much for the feedback. I will research the room you stayed in and replace the furnishings right away.On your next visit, I encourage you to seek a higher floor for the best views of the Bay, the City and the Hillsides.With kind regards,Scott OstranderGeneral ManagerKona Kai San Diego

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort fee is a bit high at $45 but the $45 per day self parking fee is very high.
Stayed 2 nights in Mar 2024
Response from Scott on Mar 11, 2024
Dear Mark,I very much appreciate your feedback. Although we are very competitively priced within the San Diego market (especially compared to Downtown, Mission Bay and Coronado), I take your commentary to heart.If there is anything we can do to provide greater value, I sincerely welcome your feedback. With best regards, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

4/10 Poor

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities
The hallways smelled like too much perfume. Not sure what they spray in the hallways but it is awful! Needed to hold my breath. Ate at the restaurant 2 times. Food was cold. Ordered their sourdough bread. Both times bread was cold and stale. My breakfast potatoes were cold too. Over rated.
Stayed 1 night in Mar 2024
Response from Scott on Mar 12, 2024
Dear Irene,Thank you for your valuable feedback. Please know that your comments are truly important, although very much the exception and not the rule.Should your future travels call for a return visit to San Diego, I do hope you will try us again. Feel free to reach out to me directly so that I may personally ensure your expectations are exceeded.With sincere regards in hospitality,Dear Akbar,I am so sorry that we fell short of your expectations.Our records indicated that you arrived at 2:57pm (check-in time is 4pm). Although we put forth every effort to check our guests in prior to the arrival time, this is not always possible due to the occupancy and demand at Kona Kai.I do show we were slightly delayed in meeting our own guideline of a 4pm check-in, and were not able to process your arrival until 4:21pm. My records further indicate, due to our 21 minutes of tardiness, our team upgraded you to a junior suite due to your inconvenience.Moreover, I have reviewed your account and there were no fees assessed for pool use (we have never posted such fees). The only fees that are on your account are those that are/were fully disclaimed pursuant to California law on the website in which you booked this reservation.I do encourage you to reach out to me directly at Kona Kai if I can provide further clarification or if there is anything I can do to regain your trust in hopes of earning your business again in the future.With sincere regards in hospitality, I remain at your service and hope to exceed your expectations in the future.Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Tamira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scott on Mar 12, 2024
Dear Tamira,I am grateful for your providing us a Five Star review and glad your had a great stay.On behalf of our team, we hope to see you again in the future.With kind regards,Dear Akbar,I am so sorry that we fell short of your expectations.Our records indicated that you arrived at 2:57pm (check-in time is 4pm). Although we put forth every effort to check our guests in prior to the arrival time, this is not always possible due to the occupancy and demand at Kona Kai.I do show we were slightly delayed in meeting our own guideline of a 4pm check-in, and were not able to process your arrival until 4:21pm. My records further indicate, due to our 21 minutes of tardiness, our team upgraded you to a junior suite due to your inconvenience.Moreover, I have reviewed your account and there were no fees assessed for pool use (we have never posted such fees). The only fees that are on your account are those that are/were fully disclaimed pursuant to California law on the website in which you booked this reservation.I do encourage you to reach out to me directly at Kona Kai if I can provide further clarification or if there is anything I can do to regain your trust in hopes of earning your business again in the future.With sincere regards in hospitality, I remain at your service and hope to exceed your expectations in the future.Scott OstranderGeneral ManagerKona Kai San Diego

6/10 Okay

Mariana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The restroom was no clean, it was dirty and the shower was dirty as well.
Stayed 1 night in Feb 2024
Response from Scott on Mar 5, 2024
Dear Mariana,I am so sorry that we fell short of your expectations. Your experience is very much the exception and not the rule. Please trust in the fact that I will immediately research and take corrective action based upon your valuable feedback.I truly hope we have the opportunity to serve you again in the future.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

4/10 Poor

T

Liked: Cleanliness
Disliked: Staff & service
The area for the property is clean and nice, at the quiet end of Shelter Island. It's mostly a property for members and marina/yacht people. There's a nice walk along the waterfront across the street, with a small beach farther down. The back side of the property is mostly along a marina. There's bonfire pits, a couple of pools. It's mostly meant for adults. I attended yoga one morning, but I was the only "guest" -- the rest were property members of 50 years and up. There is a restaurant on site -- no room service, but you can call ahead and walk down to pick up. The food was very good. There is a spa, but you might have to call the office a couple weeks in advance to find out how to book spa services because there were no weekend slots by the time I checked into my room on Friday afternoon. In spite of all these pluses, we found ourselves constantly asking questions of the staff -- who are nice, by the way. Parking didn't work (which is $45/night, ouch), so we had multiple calls and questions about how to get access and how to leave the property. We were charged $200 extra in incidentals in advance ($100/night), and we had to ask when it would be returned to our account and why so much. We'd ask how to navigate the property, which winds around, and where things were (it wasn't always clear to a non-member). Later, after checking out, staff reported we had a pet and we were charged over $100 again -- that took two calls to fix, since we didn't bring a pet.
Response from Scott on Feb 28, 2024
Dear Guest,I am most appreciative of your kind words as well as your constructive feedback, which is vitally important to helping us to be better and to exceed the expectations of guests.It is my understanding that our front office manager was in contact with you in the past 24 hours, made retribution and has invited you back to Kona Kai in the future. I truly look forward to regaining your trust and demonstrating that your experience was very much the exception and not the rule.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

8/10 Good

Tannika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here only one night in February. The staff was very friendly and accommodating. We utilized the restaurant and enjoyed all of our food selections. It was a rainy day so we did not get an opportunity to use the pool and the many outdoor amenities, however, the outdoor courtyard, pool and hot tub area were clean and looked nice. The weather broke and we were able to sit by a fire pit along the marina, which made for an enjoyable and relaxing evening. Overall would recommend for families and would stay here again.
Stayed 1 night in Feb 2024
Response from Scott on Feb 23, 2024
Dear Tannika,I cannot thank you enough for your kind words. I very much appreciate you taking the time to post a review of your recent Kona Kai experience and hope we have the opportunity to warmly welcome you back in the near future.With my best regards,Scott OstranderGeneral ManagerKona Kai San Diego

2/10 Terrible

Dana

Stayed 1 night in Feb 2024
Response from Scott on Mar 21, 2024
Dear Dana,In nearly four years, post-pandemic, we have only received 12 one star reviews out of more than 2,400 reviews.Your feedback is important and valuable so that we can learn from your experience.Please feel free to reach out to me directly at Kona Kai.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

6/10 Okay

Tristen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful place with kind and helpful staff! However after paying a daily resort fee and parking fee on top of the rental for the room you still have to pay expensive separate fees to do the activities the resort offers.
Stayed 3 nights in Feb 2024
Response from Scott on Feb 20, 2024
Dear Tristen,Overall, I am happy you had a good stay. I appreciate your constructive commentary; however, such fees seem to be the wave of the future - especially in resort destinations. We diligently and frequently research the market to ensure we are fairly positioned and have a competitive advantage.I hope we have the opportunity to serve you again.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

4/10 Poor

Maxim

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid much mo to get there. Received service much less for the money I paid. Old smell in the room, noise drunk people in the middle of the night. Someone in the next room left the phone on the table and it beeped all night. I could get much more in Haytt or Marriot for the money I paid.
Stayed 1 night in Feb 2024
Response from Scott on Feb 20, 2024
Dear Maxim,I am so sorry for the challenges you experienced. Would you be so kind as to reach out to me directly at Kona Kai so that I may learn more about your stay, take corrective action and work to regain your trust and make it right?With best regards, I hope to hear from you.Scott OstranderGeneral ManagerKona Kai San Diego

4/10 Poor

Laura

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We came to San Diego to support some friends in a sailing race. We stayed at the Kona Kai for one night. The front desk person, Jesse, who checked us in, was very disinterested and too efficient. He spoke so quickly in a voice barely audible, that had to repeatedly ask him, "What?" He did not explain the $100 hold on the credit card, or the necessity of a $45 parking charge. He recited the speech he gives for every guest checking into the hotel. We liked the decor of our hotel room. It was clean, colorful and comfortable. The bathroom was not good. The toilet was too small. It was very low and very small. It seemed like it was the same size as the toilets in my first grade classroom bathroom. The bathroom was very big and sparsely decorated, this contrast was comical. I asked to have the $45 resort fee removed because we did not use any of the services dedicated to the resort fee. The front desk check out person said she could not remove the charge. Resort fees seem like pure greed.
Stayed 1 night in Feb 2024
Response from JOYseph on Feb 19, 2024
Hello Laura -It is very unfortunate, we fell short of our services provided to you during your stay with us at the Kona Kai Resort. We definitely appreciate you and your honest feedback as it gives us an opportunity to learn and grow from these experiences. Please accept my sincerest apologies for falling short and inconvenience we have caused you.We definitely appreciate you, for your honest feedback. Please reach out to me as I want to do right by you. My email is located in my signature below.With Hospitality,Joseph TaumuaDirector of Resort OperationsE: jtaumua@sdkonakai.com

10/10 Excellent

Megan

Liked: Cleanliness, property conditions & facilities
Very pleasant and free
Stayed 1 night in Feb 2024
Response from Scott on Feb 19, 2024
Dear Megan,Thank you so much for the Five Star rating. I truly hope we have the opportunity to warmly welcome you back to Kona Kai in the near future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Lady Claire

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property in a beautiful location. There’s so much to do for the kids and you can walk around shelter island which is an area of San Diego that many people don’t know about. The kids enjoyed playing at the private beach every night next to the bonfires. We truly love this resort
Stayed 4 nights in Jan 2024
Response from Scott on Feb 14, 2024
Dear Claire,I am most grateful for your kind words. Thank you for taking the time to post a review of your recent Kona Kai experience.On behalf of our entire team, I am thrilled that you loved Kona Kai and we look forward to welcoming you back soon.With best regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

2/10 Terrible

Ralph

Stayed 3 nights in Feb 2024
Response from Scott on Mar 21, 2024
Dear Guest,I am so sorry we fell short of your expectations. In nearly four years, post-pandemic, we have only received 11 one star reviews out of more than 2,400 reviews.I very much welcome feedback regarding your stay and how we can improve.Please feel free to reach out to me directly at Kona Kai.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

6/10 Okay

eric

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
After being locked out of our room and being treated rudely due to a CC glitch which was resolved in 1 hour I will not plan on returning.
Response from Scott on Feb 13, 2024
Dear Eric,Thank you so much for your feedback. I am so sorry for the manner in which your credit card issue was handled. As you can see by the majority of the reviews on this site, your experience was very much the exception and not the rule.I do hope we have the opportunity to serve you again in the future. Should your future travel plans call for a return visit to San Diego, please reach out to me directly. Unfortunately, this review sight will delete my response if I provide my direct contact information; however, please feel free to reach me at Kona Kai Resort San Diego.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

8/10 Good

Trudi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and hotel was nice, but thought it overpriced.. The $40 or $45 dollars to park and the additional resort fee made it quite a bit more than expected. Dinner was very good at the Vessel restaurant. Overall it was nice, just not what I expected for the price.
Stayed 1 night in Jan 2024
Response from Scott on Feb 8, 2024
Dear Trudy,Overall, I am thrilled that you had a wonderful stay. Moreover, I appreciate your feedback and will work to make sure such fees are better communicated via this booking source.With that said, I truly hope we have the opportunity to serve you again in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here! Great amenities & close to lots of attractions.
Stayed 2 nights in Feb 2024
Response from Scott on Feb 8, 2024
Dear Brooke,I am grateful for your kind words. I very much look forward to warmly welcoming your return to Kona Kai in the near future.Thank you for the Five Star rating.See you soon,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Steven P.

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and beautiful.
Stayed 3 nights in Feb 2024
Response from Scott on Feb 12, 2024
Dear Peter,I am most appreciative of your taking the time to post a review of your recent stay at Kona Kai. Thank you for the Five Star rating as well.With sincere regards, I hope to see you again.Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location , spa , and quality of the property were outstanding
Stayed 2 nights in Jan 2024
Response from Scott on Feb 5, 2024
Dear Joel,Thank you so much for taking the time to post a review of your recent at stay at Kona Kai, as well as providing us a five star rating.I truly hope we have the opportunity to welcome you back in the near future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Scott on Mar 21, 2024
Dear David,I am grateful for your providing us a Five Star rating based upon your recent Kona Kai experience.I do hope we have the opportunity to serve you again in the near future.With best regards, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Cathi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 nights and loved everything about Kona Kai Resort. It’s so clean. Our room was cleaned every day. The staff are so friendly and helpful. Beautiful view of the bay and marina. We walked all over Shelter Island and found great food. My only suggestion for improvement would be greater water pressure in the shower. It was always hot but very light pressure. But overall, I’d recommend this resort to anybody! And I suggest Triton catamaran tour if the bay. It was wonderful! And extremely reasonably priced at only $55 per person for almost 2.5 hours on the water.
Stayed 5 nights in Jan 2024
Response from Angie Vindiola, Front Office Manager on Jan 28, 2024
Hello Cathi, Thank you for taking the time to share your wonderful experience and providing us a Five Star rating. We are thrilled to hear you enjoyed your stay and all Shelter Island has to offer. We hope to welcome you back again soon!

6/10 Okay

Denise

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room A/c sound was so loud and we couldn’t not sleep for two nights at all , I told them but they said because it is the old building and old A/c It was like big generator sound and very bad Also they charged us for parking
Stayed 2 nights in Jan 2024
Response from Scott on Jan 17, 2024
Greetings, Denise!Thank you for taking the time to post a review of your experience.I am so sorry about the AC/noise in your guestroom. I am unable to provide my direct contact information as this review site will reject my response if I do. Would you be so kind as to contact me at Kona Kai Resort so that I may learn of the room number in which you stayed so that I may take immediate corrective action?In addition, you mentioned you had been charged for parking. Did you not have a vehicle on-site during your stay? If not, let me know that as well so I can issue any credits due you.I truly hope we have the opportunity to serve you again in hopes that we provide an elevated experience free from the above.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

6/10 Okay

Luis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was a lot of noise from the cleaning staff. They kept banging stuff in the rooms around us
Stayed 2 nights in Jan 2024
Response from Scott on Jan 10, 2024
Dear Luis,Although I have not heard of such inconvenience by past guests, I take your constructive commentary to heart and will immediately address and take corrective action so that you and/or future guests are not affected by such noise.I do hope we have the opportunity to serve you again in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 4 nights in Dec 2023
Response from Scott on Jan 8, 2024
Dear Michael,Thank you so much for posting a rating of 5 based upon your recent Kona Kai experience.I truly hope we have the opportunity to serve you again in the future.With best regards,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Scott on Jan 8, 2024
Dear Chase,I am most appreciative of your providing us with a perfect '10' rating. I look forward to welcoming you back to Kona Kai in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Young Gyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scott on Jan 9, 2024
Dear Young,Thank you for much for the Five Star rating. I look forward to welcoming you back to Kona Kai in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Scott on Jan 8, 2024
Greetings, Shauna!I very much appreciate you posting a Four Star rating, based upon your recent stay at Kona Kai.I look forward to having you as our guest again in the future.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Anna

Stayed 1 night in Jan 2024
Response from Scott on Jan 8, 2024
Dear Anna,I am thrilled that you had a wonderful stay at Kona Kai. Thank you for posting a perfect '5' rating, based upon your stay.On behalf of our entire team, I hope to welcome you back in the future.With kind regards,Scott OstranderGeneral ManagerKona Kai San Diego

8/10 Good

Jeremy

Stayed 2 nights in Dec 2023
Response from Scott on Jan 22, 2024
Dear Jeremy,Thank you for providing us a Four Star rating based upon your recent Kona Kai experience.On behalf of our entire staff, I hope we have the opportunity to welcome you back in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Scott on Jan 5, 2024
Dear Steve,Thanks so much for the wonderful rating. I am thrilled that you had a great stay!I look forward to welcoming you back to Kona Kai in the future.With sincere regards,Scott OstranderGeneral ManagerKona Kai Sai Diego

2/10 Terrible

Zaid

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad service, I called to complain about wifi not working, the front desk didn’t offer to help once, just kept saying he doesn’t know. Why charge $50 fee for something that doesn’t work in one offer to help
Stayed 1 night in Dec 2023
Response from Scott on Jan 5, 2024
Dear Zaid,I am so very sorry that we fell short of your expectation. Although this review site does not permit me to provide my direct contact information without my response to you being rejected, would you be so kind as to contact me directly at Kona Kai Resort San Diego?I would truly like to learn more about your stay, specifically the room number in which you stayed. Your experience was very much the exception and not the rule, and I will truly enjoy the opportunity to taking immediate corrective actions and moreover, making it right, in hopes of regaining your trust.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai Sai Diego

10/10 Excellent

Joel

Traveled with family
Liked: Amenities
My wife is handicap they put us on the second floor it was hard for her to go up and down and painful . The hotel needs an elevator. I wish we would of been on the first floor
Stayed 2 nights in Dec 2023
Response from Scott on Jan 2, 2024
Dear Joel,I apologize that we were unable to meet your request during a time in which the resort was sold out.Should your future travel plans call for a return visit to San Diego, please feel free to reach out to me directly so that I may ensure your expectations are met.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego