Ratings based on 247 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from pasadena

great atmosphere had a great time

Posted Aug 26, 2014
Pros: lay out atmosphere near ocean
Location: restaurants ocean race track . great location
everybody great went out of way to please us. very comfortable room . staff extremely helpful. beautiful setting. close to everything anyone would want.
2 out of 5
by A verified traveler from Los angeles

Bad Management

Posted Aug 21, 2014
Pros: The grounds were gorgeous, but the room was TINY.
The put us in a room that did not have a functioning telephone- and the management did not offer to change rooms, nor anybody came to fix or change the phone. When we came in at 8pm - there was no air conditioning and it took 2 hours to cool. They did not bring the bags for 1 hour and it was 3 rooms from the lobby. The room did not have 2 queens but 2 doubles that we paid for.....
2 out of 5
by A verified traveler from Scottsdale AZ

Nice location, but lack of human skills

Posted Aug 15, 2014
Pros: Good location, nice rooms
Cons: staff service and communication skills
Location: Nice walking possibilities. pleasant restaurants and cafes.
To much discussing with staff. Could not find my reservation upon arrival even though they called me the day before to sell a room upgrade. Staff in the hall ways didn't greed or even smile. Upon check out the charge me for the room upgrade even though I had declined at check in. When call before arrival I was asked when i would arrive. I mentioned 2 pm and we arrived at 3pm and was informed the room was not ready. When we checked out we were informed that we had to check out at 11am since the next guest was arriving early???? No apologize - no compensations...
3 out of 5
by A verified traveler from Phoenix AZ

Quaint hotel close to the beach and shopping

Posted Aug 4, 2014
Pros: Updated. Close to the beach.
Cons: Staff's ability to have some concern towards my feelings.
Location: Lots of shopping close by and the beach is a hop, skip and jump away.
For the amount of money I paid to stay at this hotel, I am disappointed in the room they placed me in and the lack of customer service. I asked and paid for a view. My views were a busy side street and so many trees you couldn't see the beach. They placed me in a room directly above their parking garage so it was extremely noisy. I loved how between 5-6 a.m., I was woke up multiple times by the hotel staff coming to work bumping their stereos and a couple of them driving recklessly into the garage squealing their wheels. I loved how I was woke up in the middle of the night by two hotel employees having their cigarette break directly underneath my balcony and I had to smell it and listen to them chatter. The hotel is charming, it has a great onsite restaurant and is close to food and shopping, and the beach, but I am extremely disappointed with the staff (except for the valet guys, they were pretty nice and helpful). When I checked out, I told the front desk about my stay when I was asked about my experience and the lady had no concern, was barely apologetic and basically stuck her nose in the air and said "sorry" in a very snooty tone. Now if you want to stay at a hotel with great views, great location, and exceptional customer service, head north to Carlsbad 20 minutes (if that) and check out the Hilton.....for the same price, you'll get treated a lot better.
5 out of 5
Recommended
for Couples
by A verified traveler

Staff praise

Posted Jul 31, 2014
Location: Del mar very handy
Not easy to be attentive without seeming intrusive, but they managed. Our room was roomy and in room service prompt.
2 out of 5
by A verified traveler from Colorado

Disappointing

Posted Jul 30, 2014
Pros: Charming from the outside - rooms are ok - nothing special - the view is nice and it is right in town and a close walk to the beach
Cons: The pool area - the comfort of the pillows - and fresh iced tea instead of instant tea in the restaurant would be nice!
Location: Close to the beach - a short drive from Torrey Pines and LaJolla - the best restaurant close by is Jakes and is within walking distance to the hotel.
For a hotel this size the pool is terrible - very small - not enough chairs- couldn't even use it since it was too crowded! Staff wasn't really very friendly or helpful - no little deli or pastry shop in the lobby to just grab a snack - i would probably not stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kearney, NE

Great location close to Del Mar Racetrack

Posted Jul 27, 2014
Pros: Easy access to the ocean and Del Mar Race Track. The bell staff were very friendly and accommodating. Best part of our stay was the bell staff.
Cons: My wife was hung up on calling for a shuttle on 07/25/14 in the evening and was treated rudely. On location dining. No microwave or refrigerator.
Location: Lots of good dining close by and shopping. The ocean and racetrack have simple access.
Great location with the ocean, Del Mar Racetrack, shopping and dining options close at hand. The room was simple but comfortable. The concierge was very helpful and the business center was useful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
Great staff and location. Beautiful boutique hotel with a nice spa and great dinner.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Very Fancy

Posted Jun 28, 2014
Pros: Most of the staff were extremely helpful and very polite.
Cons: The bar service was very slow. It seemed they only had one bartender that served all of the restaurants within the hotel.
Location: Very close to the beach, many shops and restaurants within walking distance.
This hotel is extremely nice and the location is awesome.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Apr 20, 2014
Good stay overall. Negatives are that shower changes temperatures from hot to cold every 1 minute. Also, ordered a cheese platter to go for $25 and it came all jumbled in a paper box, rather than being arranged on a nice platter while we watched the sunset from the rocking chairs. Otherwise a pretty nice hotel.