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Wonderful stay as always. The staff was amazing, the food was delicious and the views spectacular. Cant wait to return!
Satinder
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 5, 2024
Dear Satinder,Thank you for sharing your wonderful experience with us. We are thrilled to hear that your stay was as delightful as always, highlighted by our amazing staff, delicious food, and spectacular views. Your eagerness to return is the highest compliment we could receive, and we can't wait to welcome you back for another memorable visit.
10/10 Excellent
Sonia
Traveled with family
Mar 31, 2024
Liked: Property conditions & facilities
This is our 2nd year in a row and I can wait to go back next year.
Sonia
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for the feedback, Sonia! We are delighted to hear that you have chosen to stay with us for the second year in a row and are already looking forward to your return next year. It is wonderful to know that our hotel has become a place you're excited to revisit. We can't wait to welcome you back for another memorable experience and thank you for your continued loyalty.
Great location in Del Mar. solid 4 star. Elevator was broken which was a bit inconvenient. Bed was very comfortable. Staff very friendly.
Alli and Win
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Dear Alli and Win,Thank you for sharing your feedback on your stay in Del Mar. We are pleased to hear that you enjoyed our great location and found our accommodations and service to be of a solid 4-star quality. We apologize for the inconvenience caused by the broken elevator and appreciate your understanding. It is wonderful to know that you found the bed very comfortable and our staff friendly. We look forward to welcoming you back for another pleasant stay.
Great stay … daughters wedding absolutely stunning
Jackie
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Jackie,We are thrilled to hear that your stay during your daughter's wedding was absolutely stunning. It is wonderful to know that everything went great and contributed to a memorable experience for such a special occasion. We hope the beauty and joy of the event will stay with you for years to come. Thank you for choosing us for this significant celebration. We look forward to welcoming you back for future memorable moments.
4/10 Poor
Lauren
Feb 17, 2024
Room service was sparse. Over the top and beyond expensive. Food was creative in restaurants but almost never cooked right. Medium rare steak came out medium …..second time it came out medium decided not to send it back a third time lobster bisque came out cold sent it back. Most annoying thing was size of the bathroom is minuscule and the room service menu just was unacceptable. I would’ve liked a pot of coffee available or a pot of hot cocoa in the mornings .The coffee shop was almost always closed whether it was 10 in the morning or four in the afternoon. The valet service was superior. I had to ask five times where the ice machine was and finally called and she told me to go get it myself on the second or third floor. That was ridiculous. I would not come back. The prices are over the top and you’re not getting the value for the price. If you want the experience that’s fine but I’m not spending $5000 for four days for an experience where everything is priced four times what it should be.
Lauren
Stayed 5 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Dear Lauren,We appreciate your feedback, though we are sorry to hear that your experience did not meet expectations, particularly with room service and dining. It is disappointing to learn that the food did not arrive as ordered and that the amenities, including the coffee shop's availability and the size of the bathroom, fell short of your needs. We take your comments seriously as we strive to improve our guest experience. We hope to have the opportunity to offer a more satisfying stay in the future.Sincerely,The L'Auberge Del Mar Team
Thank you for the feedback, Suresh! We are happy to hear you enjoyed your stay with us and we look forward to welcoming you back in the future.
6/10 Okay
Jason
Jan 10, 2024
Tried room service three times, no one answered. Morning, afternoon and the evening. 😣
Jason
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 12, 2024
Dear Jason,We are truly sorry for the inconvenience caused by our room service not answering during your stay. This lapse in responsiveness is not reflective of our commitment to guest satisfaction, and we are taking immediate steps to ensure this does not recur. Your comfort and convenience are paramount to us, and we hope to have another opportunity to demonstrate our dedication to excellent service.
Thank you for the feedback, Mike! We are happy to hear you enjoyed your stay and look forward to welcoming you back soon.
8/10 Good
Saniya
Jan 1, 2024
Saniya
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 22, 2024
Thank you for the feedback, Saniya! We are so happy to hear that you enjoyed your stay with us and we hope we can welcome you back next time you are in San Diego.
8/10 Good
Saniya
Dec 29, 2023
Saniya
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 19, 2024
Thank you for your feedback, Saniya! We are happy to hear you enjoyed your stay with us and we hope to welcome you back soon.
Thank you for the feedback, Marshall! We are glad you enjoyed your stay and hope to welcome you back soon.
4/10 Poor
Jill
Traveled with partner
Dec 7, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
We were given the room right off the hotel's entrance/driveway. There is a lot of street noise, and no point to using the balcony. The air conditioning did not work, and we had to file a noise complaint due to the craziness of someone's kids upstairs. The restaurant was very nice for breakfast, and the property was quite nice. Just for that price point, I expected a little more.
Jill
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 8, 2023
Dear Jill,We apologize for the challenges you faced during your stay, including the street noise, air conditioning issues, and disturbance from other guests. We are glad you enjoyed our restaurant and the property overall. Your feedback is important to us as we strive to improve our guest experience. We hope to welcome you back in the future for a more satisfying and enjoyable visit.Sincerely,The L'Auberge Del Mar Team
Thank you for your feedback, Alexander! We are happy to hear you enjoyed your stay and hope we can welcome you back soon.
10/10 Excellent
Cory
Nov 27, 2023
Cory
Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 18, 2023
Thank you for taking the time to leave your feedback, Cory! We are thrilled to hear that you enjoyed your stay with us and hope we can welcome you back in the future.
Overpriced; rude & incompetent staff; room condition not on par with what was charged
STEPHEN
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 10, 2023
Dear Stephen,We are truly sorry to hear about your recent experience at L'Auberge Del Mar. It is disheartening to learn that our service and room conditions did not meet your expectations, especially considering the value we strive to provide. We take your feedback seriously as it helps us identify areas for improvement. We hope to have the opportunity to regain your trust and provide you with the high standard of service we are known for.Sincerely,The L'Auberge Del Mar Team
10/10 Excellent
Geoffrey
Oct 30, 2023
Liked: Cleanliness
Geoffrey
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 1, 2023
Thank you for your feedback, Geoffrey! We are thrilled to hear that you enjoyed your stay with us, and we hope to welcome you back again soon.
Dear Jennifer,Thank you for your kind words! We are delighted to hear that you enjoyed your stay. Our team strives to provide an exceptional experience for our guests, and it is heartening to know we met your expectations. We look forward to welcoming you back in the future.
Dear umesh,Thank you for your feedback. We are happy to hear you enjoyed your stay with us and we hope to welcome you back again soon for another peaceful stay.
Dear Laurie,We are absolutely thrilled to hear that your experience was fantastic in every way. Your description of your stay as "magnificent" truly warms our hearts and affirms the efforts we put into ensuring each guest has an exceptional visit. Thank you for taking the time to share your glowing feedback. We look forward to the pleasure of welcoming you back for another magnificent experience.
10/10 Excellent
Sharon, Ladera Ranch
Sep 4, 2023
Sharon
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
Thank you for your feedback, Sharon! We are so happy to hear that you enjoyed your stay and we look forward to welcoming you back in the future.
Dear Eric,We are thrilled to hear that you had an exceptional experience at L'Auberge Del Mar. Your satisfaction is our greatest reward, and we look forward to the opportunity to exceed your expectations again in the near future.
8/10 Good
Lena, San Francisco
Aug 20, 2023
Lena
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 11, 2023
Thank you for your review, Lena! We are happy you enjoyed your stay and hope to welcome you back in the future.
Dear John,Thank you for your feedback! We are so glad you enjoyed your stay with us and look forward to welcoming you back in the future.
10/10 Excellent
Richard
Aug 14, 2023
Richard
Stayed 3 nights in Jul 2023
Response from Hotel Management on Sep 5, 2023
Thank you for your feedback, Richard! It makes us so happy to hear that you enjoyed your stay. We hope we can welcome you back next time you visit San Diego.
10/10 Excellent
Sherry
Aug 13, 2023
Sherry
Stayed 2 nights in Aug 2023
Response from Hotel Management on Sep 5, 2023
Thank you for the feedback, Sherry! We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future.
Dear Herb,Thank you for the review! We are happy that you enjoyed the views and local area that we are proud to call home. We hope you come back and visit us soon.
Valet men were hardworking and very efficient! Vibrant lobby/ bar scene. Always exciting. This review could’ve been over the top. However. We had drinks at the bar around 9:30pm in a sat night and the short bartending staff was overwhelmed and 2 mix drinks was a almost a 30 min wait. Although the manager comped the drinks. As a management of the hotel, you could’ve doubled your revenue in that 30 mins if properly staffed. Overall, it was a lovely hotel and stay.
Grace
Stayed 2 nights in Jul 2023
Response from L'Auberge Del Mar on Aug 4, 2023
Thank you for sharing your experience. We are delighted to hear that you enjoyed our vibrant lobby and found our valet team to be hardworking. We apologize for the wait you experienced at the bar and appreciate your understanding. Your feedback is invaluable, and we will work towards improving staffing during peak times. We are thrilled that you had a lovely stay and look forward to welcoming you back soon.
Dear Henry,Thank you for your kind words. We are thrilled that you appreciated our property and found our service to be remarkable. It is always gratifying to know that we have been able to meet our guests' expectations. We look forward to welcoming you back to L'Auberge Del Mar for another enjoyable stay.
6/10 Okay
Dimitri
Jul 22, 2023
Liked: Cleanliness
Dimitri
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 24, 2023
Dear Dimitri,Thank you for your feedback. We are sorry to hear that your stay did not meet all your expectations. Please reach out to us directly so we can better understand your experience with us, regain your trust, and welcome you back for another visit.
We thoroughly enjoyed our stay at L’auberge. The staff is very friendly and accommodating and the restaurant on site was delicious!!. My only negative comment is that the rooms are a little dated for a resort of this caliber.
We plan to come back in the future!
Satinder
Stayed 5 nights in Jul 2023
Response from Hotel Management on Jul 21, 2023
Dear Satinder,We sincerely appreciate your kind words about your stay, our friendly staff, and the delicious food at our restaurant. We value your feedback regarding the decor of our rooms and want to assure you that we continuously strive to enhance our guests' experience. We take note of your comments as they will certainly assist in our ongoing efforts for improvement. We are delighted that you plan to return in the future, and we look forward to welcoming you back to L'Auberge Del Mar.
Beautiful property and location. Excellent staff, delicious food, magnificent views.
Richard Denise
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 17, 2023
Dear Richard,Thank you for your kind and appreciative words. We are thrilled to know that you enjoyed the beauty of our property, the excellence of our staff, the deliciousness of our food, and our magnificent views. Your compliments inspire us to continue delivering exceptional service and unforgettable experiences. We look forward to welcoming you back in the near future.
A fabulous location with warm hospitality. We will return.
Victoria
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 14, 2023
Dear Victoria,Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us and received the hospitality that we strive to offer. We hope you can come back and visit us soon.
Loved our experience. One note, hostess at restaurant was not that accommodating. Said restaurant was finished seating at 8:45, when it stated on site it closed at 9. we were a party of 2. Was not friendly or wanting to help. Had to ask a manager and they finally seated us.
Patricia
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 12, 2023
Dear Patricia,Thank you for sharing your experience with us. We're glad to hear that you loved your overall stay at L'Auberge Del Mar. However, we sincerely apologize for the misunderstanding and inconvenience you experienced at our restaurant. We strive for complete guest satisfaction and clearly, we fell short of our goal in this instance. Rest assured, we'll address this issue with our team to prevent such an occurrence in the future. We appreciate your understanding and look forward to serving you better during your next visit.
6/10 Okay
Edward
Jul 10, 2023
Liked: Cleanliness
Edward
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 12, 2023
Thank you for your feedback, Edward. We hope we can welcome you back in the future to provide you with a better experience.
10/10 Excellent
LeDonna
Jul 9, 2023
LeDonna
Stayed 3 nights in Jul 2023
Response from Hotel Management on Jul 10, 2023
Thank you for your feedback, LeDonna! We are delighted to hear you enjoyed your stay and can not wait to welcome you back.
Dear Kira,Thank you so much for your wonderful review. We are so happy to hear that you enjoyed your stay and were able to experience our prime location in Del Mar. We look forward to welcoming you back for another peaceful stay.
10/10 Excellent
Stephanie
Traveled with family
Jul 8, 2023
Liked: Property conditions & facilities
Stephanie
Stayed 4 nights in Jul 2023
Response from Hotel Management on Jul 10, 2023
Thank you for your review, Stephanie! We are so glad that you had a great experience with us and we look forward to the next time you can visit us.
10/10 Excellent
Stavroula, Westford
Jul 7, 2023
Stavroula
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 28, 2023
Thank you for your kind review, Stavroula! We are so pleased that you enjoyed your stay with us. We hope we can welcome you back for another enjoyable stay in the future!
8/10 Good
Judy
Jul 5, 2023
Love the hotel and the staff at L'auberge are amazing! Enjoying our stay!
Judy
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 5, 2023
Dear Judy,It is fantastic to hear that you are enjoying your stay with us and finding our staff to be amazing. Your kind words mean a lot to us, and it is always our aim to ensure that our guests have the best possible experience. Thank you for taking the time to share your feedback, and we hope you continue to enjoy the remainder of your stay!
10/10 Excellent
Bela
Traveled with family and small children, Traveled with pets, Traveled with family
I liked the resort, stuff, restaurant inside the resort Adelaida was amazing, pool area not to big but comfy, only thing was not so good a beach, there is beach but not private, but again 5-7minutes to walk , otherwise everything was amazing!
Bela
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 5, 2023
Dear Bela,Thank you for taking the time to review your stay. We're delighted that you enjoyed our resort, including our friendly staff and wonderful dining at Adelaida. We're also pleased that you found our pool area comfortable and convenient. Although we note your comment on the beach, we're glad it was just a short walk away for you. We appreciate your positive feedback and can't wait to welcome you back!
Thank you, Geoffrey! We truly appreciate your feedback and are so happy to hear that you enjoyed your stay. We look forward to the next time you can come visit us.
L'Auberge Del Mar is a wonderful getaway!! The staff was so welcoming & nice, which really set our babymoon off to a great start. The area is super walkable with a number of cute shops & restaurants. The hotel also has live music on weekends, which was a wonderful touch!
Brooke
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 23, 2023
Dear Brooke,Your delightful review has made our day! We are thrilled to know that our welcoming staff helped to make your babymoon getaway so special. It is wonderful that you were able to explore and enjoy the walkable area, along with the local shops and restaurants. We are glad the weekend's live music added an extra sparkle to your stay. Thank you for your kind words, and we can not wait to welcome you back for more memorable experiences!
10/10 Excellent
Geoffrey
Jun 22, 2023
Geoffrey
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 12, 2023
Thank you for your feedback, Geoffrey! We are so glad that you enjoyed your stay with us. We look forward to welcoming you back soon!
Dear Arlene,It's fantastic to hear that you loved our proximity to the beach! Our picturesque spot is something we truly take pride in. We can't wait for your return for another memorable stay.
They stuck me in the worse room on the property. I always travel and stay at resorts or hotels. This was the worst one.
Sharon
Stayed 2 nights in Jun 2023
Response from Hotel Managment on Jun 21, 2023
Dear Ms. Deo,We are truly sorry to learn that your stay with us fell short of your expectations. Ensuring our guests have the best possible experience is our top priority, and it appears we missed the mark during your visit. We appreciate our ongoing dialogue, and your feedback has been crucial in helping us understand the areas we need to improve. We value our communication with you and are committed to making things right. Looking forward to furthering our discussions and rectifying the situation.
10/10 Excellent
Dino
Traveled with partner
Jun 19, 2023
Liked: Cleanliness, staff & service
Love the location
Dino
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 21, 2023
Dear Dino,We thrilled to hear that our resort's location added value to your stay! It's indeed one of the aspects we are very proud of. We're looking forward to welcoming you back soon for another enjoyable visit.
Dear Michael,We greatly appreciate your positive review! It's wonderful to hear that your stay was enjoyable, and we're eagerly looking forward to your return.