Ratings based on 4,744 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2015
Pros: View was great and children like the pool and pool/movie night
Location: Shopping, food, The Middway
Great location fun for families, easy access to activities, restaurants and shopping
2 out of 5
by A verified traveler

Nice facility but very poor customer service.

Posted Jul 30, 2015
Checked in around 11:00pm with 2 kids and the front desk checked me into a handicap accessible room when I just finished telling him I still need to bathe my 2 boys. Of course the handicap accessible room has no bath tub. And then it takes 35 minutes for housekeeping to bring a crib for my son and when they do they literally throw it in the room with no verbal communication at all. Poor representation for such a prominent brand.
4 out of 5
Recommended
for Everyone
by A verified traveler from Guadalajara

Excelente ubicación

Posted Jul 27, 2015
Pros: Las habitaciones son de buen tamaño, los restarantes con excelentes platos.
Cons: La conexión Wi-Fi es muy mala.
Location: Si te gustan los restaurantes y bares hay mucho por conocer en gaslamp, esta a 300 mts el museo de la marina U.S.S. Midway, centros comerciales.
Esta cerca de todo, del centro de convenciones, de Gaslamp, terminaels de ferry hacia Coronado.
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Beautiful Hotel

Posted Jul 27, 2015
Very elegant and worth the money. Fresh cookies daily in the lobby. Such a great place to stay especially with small children. Activities are fun and hotel grounds are spacious and clean!
3 out of 5
Recommended
for Everyone
by A verified traveler

High prices....very small rooms.

Posted Jul 27, 2015
Make sure you do not get the 5th floor it has aTerrible view. Ask for 7 and higher. Rooms were very small. Great location, clean hotel.
2 out of 5
by A verified traveler

Two star hotel at a five star price

Posted Jul 27, 2015
Pros: Front desk staff were very personable.
Cons: Our room was at the same standard as any Best Western.
Location: We were able to walk to the ballpark. Seaport Village is just out the back door.
When we checked in we noticed that the floor had not been vacuumed. Later we noticed that the complimentary items in the bathroom had been partially used by the previous guest. The third day of our four day stay the housekeeping skipped our room completely. When we asked for a band aide housekeeping said security had to provide that, and it took a half hour for housekeeping to inform security of our request. Front desk staff were friendly and apologetic, but smiles do not cover for poor performance. Front desk staff did deduct one of our meals charged to the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Swansea

Best Hotel in San Diego

Posted Jul 26, 2015
Stayed in the hotel for 3 nights of our honeymoon. It was in a fantastic location, and was a very grand looking hotel. We had a room overlooking the harbour on a high floor which was lovely. You won't get a nicer, more comfy or cleaner room anywhere. It was the best out of 4 hotels we stayed in during our honeymoon. The staff knew it was our honeymoon and gave us a complimentary bottle of wine and free breakfast. No other hotel did this for us. It is located near bars and shops and just down the road from the USS Midway. If you get a chance to stay there then do it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Spectacular view

Posted Jul 23, 2015
Pros: We liked the location, the view, the room, and the comfort of the bed.
Cons: A microwave in the room would be nice.
Location: The hotel was in a convenient location to Seaport Village, the USS Midway, the Gas Lamp District, and the Convention Center.
We stayed on the 6th floor and had a spectacular view of Seaport Village and the bay. It was cool to see the USS Midway especially at night when they would light it up. The staff were friendly and helpful. We were offered the use of an umbrella on a day it might rain. We're glad of that because it did rain and we stayed dry thanks to them.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
Pros: Location
Room could have been cleaner. Staff were pleasant and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overwhelming

Posted Jul 23, 2015
Pros: Fitness facility, room cleanliness, housecleaning staff.
Cons: Logistically the elevator access blocks up because too many people waiting in a narrow space.
Location: Near all the tourist spots.
Enormous hotel. Large fitness center with great view. Noisy hvac unit in room. Limited TV channels. Cleaning staff wonderful, friendly and helpful.