Ratings based on 745 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Very nice hotel

Posted Aug 1, 2015
Pros: The location was good. The room was fantastic kids in living room with their own TV and bathroom and we had the bedroom to ourselves with our own TV.
Cons: There is a disclaimer about street noice for a reason.
Location: Cafe 21 on 5th street is excellent for breakfast. Seaport village within walking distance.
We received a screaming deal on this hotel and even upgraded once we arrived to a one bedroom suite and we were absolutely impressed. Hotel staff extremely helpful. Valets were very good always friendly and always helpful, little expense to park so if you don't mind a little walking goggle walking to your distination to avoid the car hassle. Only draw back about walking is the constant never ending request for money from the homeless, but there is lots of visible security on the streets and in stores.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Nice hotel easy to walk all around town.

Posted Jul 29, 2015
Pros: Location, cleanliness and nice staff.
Location: The Horton Plaza is only 3 blocks away. The Coronado Ferry is about a half mile. This hotel was centrally located that you could Wald to a Padres game
Our room was ready when we checked in at 9 am. The staff was very helpful for directions and amenities. The room was clean with hardwood floors. If I go beck to San Diego I will definitely stay at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler

close to everything!

Posted Jul 27, 2015
Pros: location was great nice and clean great employees there will be back !
great pool / bar bartenders were great food ehh not so much still awesome spot to hang out and relax during the day before you go out at night down there
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2015
Beautiful hotel, very comfortable and clean - only drawback is the room I had faced toward another building with fans
Comment from Hotel Management
Jul 22, 2015 by Patty, Hotel Management
Thank you for the 5-Star Review-we so appreciate your feedback! Yes, with our urban location in Downtown, some of the rooms do face the surrounding buildings and I'm sorry the view was disappointing. Again, thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Perfect Gaslamp location

Posted Jun 30, 2015
Second time staying here, great hotel and facilities for the price. Would stay again in a heartbeat
Comment from Hotel Management
Jul 1, 2015 by Patty, Hotel Management
We love hearing you visited us for a second time would come back in a heart-beat! We so appreciate this feedback and hope your plans will bring you back very soon. Thank you very much for your awesome review. Sincerely, Patty Fletcher
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Excellent hotel with very accommodating staff.

Posted Jun 7, 2015
Pros: Clean hotel with a staff that will go out of their way to be helpful. Great bar in the lobby and by pool. Free wifi is biz friendly,
Cons: There must be a fire station nearby (I heard a lot of sirens), and not all of the rooms are the same (my room was much nicer than my coworkers.
Location: Great location near gaslamp district and not too far from the water,
Great hotel for business or pleasure. Wonderful staff. Clean,
Comment from Hotel Management
Jun 9, 2015 by Patty, Hotel Management
Hello and thank you so much for the awesome feedback! We are happy to hear you enjoyed your stay and appreciate the comments about our staff! Hopefully, your travel plans will bring you back for another visit. Sincerely, Patty Fletcher
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon

Great hotel in the heart of downtown.

Posted Jun 3, 2015
Pros: Very nicely appointed. Staff was all incredibly friendly and helpful.
Cons: Valet parking (the only parking available) was a bit pricey, even for downtown. Wi-Fi was also an additional charge.
The first interaction we had was with the great valet staff - they were incredibly friendly and helped us arrive at the hotel quickly and with no fuss. The hotel itself was very nice; our room was a bit small (more cozy than cramped) but perfectly suitable, with a nice view looking out at the pool. There was complimentary coffee each morning and wine each night in the lobby. The location was easy to get on and off the highway, meaning it was easy to get around town.
Comment from Hotel Management
Jun 5, 2015 by Patty, Hotel Management
Thank you for the great comments about our staff- we appreciate the kind notes and have shared them with the team. We're so happy to hear you enjoyed your stay and hope your travel plans will bring you back for another visit. Sincerely, Patty Fletcher
3 out of 5
Recommended
for Everyone
by A verified traveler from Carmel, CA

Textures and modern vibe in Gaslamp District

Posted Jun 2, 2015
Loved the feel of the Palomar, with a unique and fascinating texture everywhere you glance. The room was comfortable, bath was pleasant (definitely need more hooks or racks for hanging towels) and the pool was relaxing albeit small. For me, as a newcomer to San Diego, the drawback was the location. The Gaslamp District has great restaurants, and the Palomar is walking distance, but I think it was a bit too sketchy and "downtown dirty" for me. Next time I'll choose another location.
Comment from Hotel Management
Jun 5, 2015 by Patty, Hotel Management
We're happy to hear that you enjoyed the décor and ambience of the hotel and found the pool area relaxing. I'm sorry that the location was not ideal for you and hope you will try our sister property, Hotel Palomar. They are located next to Petco Park in the Gaslamp area. Sincerely, Patty Fletcher
2 out of 5
by A verified traveler

Overall stay

Posted May 27, 2015
We arrived at 3:50, check in is at 4:00, and waited until 4:20. The room was small and hard to navigate around. The entrance to the room and closet area has poor lighting. We reported to hot water not working at 11:30 pm and they said the maintenance people start at 07:00 am. I reported the hot water again at 07:00 and did not hear back from them so I reported again at 7:30. At 7:45 and maintenance person came to the room and after 7 minutes said the hot water was working. I discovered you have to turn the hot water on and it takes 5 to 7 minutes to warm-up. If they had told me that I would have understood. I stay in hotels a lot and never experienced that before. The lounge and staff were great as were the housekeeping. Upon checkout I called for my car and to have my bags brought down. The car was there we arriving downstairs but waited for the bags. After 5 minutes and went to the room and brought the bags down myself.
Comment from Hotel Management
May 29, 2015 by Patty, Hotel Management
Thank you for taking the time to share feedback about your recent stay. I'm sorry to hear that you experienced some issues with the hot water and the delay in the water reaching the correct temperature. We regret any inconvenience that caused you. We appreciate your comments about the lounge staff as well as our Housekeeping Team. If your travel plans bring you back to the area, we do hope you will give us another try and I suggest checking our newly renovated guestrooms. Sincerely, Patty Fletcher
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Posted May 27, 2015
Pros: friendliness coffee in morning wine in evening
Cons: wifi should be less complicated should not have to sign up with whole chain
Location: bus service shopping very easy to walk around
a very pleasant experience would definitely stay there again, nice walk to convention centre ad harbour .many restaurant's to choose from. Only negative not used to street smoking.
Comment from Hotel Management
May 29, 2015 by Patty, Hotel Management
Thank you for the great comments as well as rating your stay with 5-stars! We do hope you will be back to the area and visit us again in the future. Again, thank you! Sincerely, Patty Fletcher