Ratings based on 734 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Perfect Gaslamp location

Posted Jun 30, 2015
Second time staying here, great hotel and facilities for the price. Would stay again in a heartbeat
Comment from Hotel Management
Jul 1, 2015 by Patty, Hotel Management
We love hearing you visited us for a second time would come back in a heart-beat! We so appreciate this feedback and hope your plans will bring you back very soon. Thank you very much for your awesome review. Sincerely, Patty Fletcher
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Excellent hotel with very accommodating staff.

Posted Jun 7, 2015
Pros: Clean hotel with a staff that will go out of their way to be helpful. Great bar in the lobby and by pool. Free wifi is biz friendly,
Cons: There must be a fire station nearby (I heard a lot of sirens), and not all of the rooms are the same (my room was much nicer than my coworkers.
Location: Great location near gaslamp district and not too far from the water,
Great hotel for business or pleasure. Wonderful staff. Clean,
Comment from Hotel Management
Jun 9, 2015 by Patty, Hotel Management
Hello and thank you so much for the awesome feedback! We are happy to hear you enjoyed your stay and appreciate the comments about our staff! Hopefully, your travel plans will bring you back for another visit. Sincerely, Patty Fletcher
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon

Great hotel in the heart of downtown.

Posted Jun 3, 2015
Pros: Very nicely appointed. Staff was all incredibly friendly and helpful.
Cons: Valet parking (the only parking available) was a bit pricey, even for downtown. Wi-Fi was also an additional charge.
The first interaction we had was with the great valet staff - they were incredibly friendly and helped us arrive at the hotel quickly and with no fuss. The hotel itself was very nice; our room was a bit small (more cozy than cramped) but perfectly suitable, with a nice view looking out at the pool. There was complimentary coffee each morning and wine each night in the lobby. The location was easy to get on and off the highway, meaning it was easy to get around town.
Comment from Hotel Management
Jun 5, 2015 by Patty, Hotel Management
Thank you for the great comments about our staff- we appreciate the kind notes and have shared them with the team. We're so happy to hear you enjoyed your stay and hope your travel plans will bring you back for another visit. Sincerely, Patty Fletcher
3 out of 5
Recommended
for Everyone
by A verified traveler from Carmel, CA

Textures and modern vibe in Gaslamp District

Posted Jun 2, 2015
Loved the feel of the Palomar, with a unique and fascinating texture everywhere you glance. The room was comfortable, bath was pleasant (definitely need more hooks or racks for hanging towels) and the pool was relaxing albeit small. For me, as a newcomer to San Diego, the drawback was the location. The Gaslamp District has great restaurants, and the Palomar is walking distance, but I think it was a bit too sketchy and "downtown dirty" for me. Next time I'll choose another location.
Comment from Hotel Management
Jun 5, 2015 by Patty, Hotel Management
We're happy to hear that you enjoyed the décor and ambience of the hotel and found the pool area relaxing. I'm sorry that the location was not ideal for you and hope you will try our sister property, Hotel Palomar. They are located next to Petco Park in the Gaslamp area. Sincerely, Patty Fletcher
2 out of 5
by A verified traveler

Overall stay

Posted May 27, 2015
We arrived at 3:50, check in is at 4:00, and waited until 4:20. The room was small and hard to navigate around. The entrance to the room and closet area has poor lighting. We reported to hot water not working at 11:30 pm and they said the maintenance people start at 07:00 am. I reported the hot water again at 07:00 and did not hear back from them so I reported again at 7:30. At 7:45 and maintenance person came to the room and after 7 minutes said the hot water was working. I discovered you have to turn the hot water on and it takes 5 to 7 minutes to warm-up. If they had told me that I would have understood. I stay in hotels a lot and never experienced that before. The lounge and staff were great as were the housekeeping. Upon checkout I called for my car and to have my bags brought down. The car was there we arriving downstairs but waited for the bags. After 5 minutes and went to the room and brought the bags down myself.
Comment from Hotel Management
May 29, 2015 by Patty, Hotel Management
Thank you for taking the time to share feedback about your recent stay. I'm sorry to hear that you experienced some issues with the hot water and the delay in the water reaching the correct temperature. We regret any inconvenience that caused you. We appreciate your comments about the lounge staff as well as our Housekeeping Team. If your travel plans bring you back to the area, we do hope you will give us another try and I suggest checking our newly renovated guestrooms. Sincerely, Patty Fletcher
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Posted May 27, 2015
Pros: friendliness coffee in morning wine in evening
Cons: wifi should be less complicated should not have to sign up with whole chain
Location: bus service shopping very easy to walk around
a very pleasant experience would definitely stay there again, nice walk to convention centre ad harbour .many restaurant's to choose from. Only negative not used to street smoking.
Comment from Hotel Management
May 29, 2015 by Patty, Hotel Management
Thank you for the great comments as well as rating your stay with 5-stars! We do hope you will be back to the area and visit us again in the future. Again, thank you! Sincerely, Patty Fletcher
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
Nice hotel with a great location downtown. Very friendly staff and modern rooms. The hotel doesn't have its own parking area though, so be prepared to search for street parking or pay for their $40 a night valet.
Comment from Hotel Management
May 21, 2015 by Patty, Hotel Management
Thank you for sharing about your recent stay! We appreciate the nice comments about the hotel and our staff! We hope your travel plans will bring you back for a future visit! Sincerely, Patty Fletcher
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great staff! Great location!

Posted Apr 9, 2015
Pros: Everything!!!!!!!!!!
Cons: Bathroom is beautiful, but the door is glass, doesn't cover the whole opening, leaving for lack of privacy (especially next to the hall door).
Location: Perfect location near restaurants and shops!
Loved the atmosphere! Staff was wonderful! Wine hour everyday! Great way to meet other guests! Location is perfect! Loved, loved, loved!
Comment from Hotel Management
Apr 10, 2015 by Patty, Hotel Management
Well, we love...love...love the awesome comments and great review. Thank you SO much!!! Hopefully, your travel plans will bring you back for a future visit! Sincerely, Patty Fletcher
5 out of 5
Recommended
for Everyone
by A verified traveler

San Diego fun

Posted Apr 8, 2015
This was a gem of a stay! Lovely hotel in a great location. Even with construction going on we had a fantastic stay. The room was bright, clean and roomy. The hotel staff were exceptional! Only change I would have liked was the sliding glass bathroom door. It didn't close enough so privacy was an issue. As well the bathroom fan didn't work which added to the problem. I would however definitely stay there again.
Comment from Hotel Management
Apr 10, 2015 by Patty, Hotel Management
We're thrilled to read your great comments about the hotel as well as our staff! It is such a pleasure to know you enjoyed your visit! Hopefully, you will be back in the near future and check out the newly appointed guestrooms that will be completed soon. They will have a new lay-out and the bathroom design is different as well. Sincerely, Patty Fletcher
5 out of 5
Recommended
for Couples
by Jose Luis from Mexico city

Great hotel!

Posted Apr 7, 2015 on Hotels
Great hotel, great location, free wine and coffee every day... I would definitely recommend this hotel, in the heart of gas lamp quarter, everything is near, great places around to have dinner or drinks Hotel´s restaurant is great as well GREAT DRINKS...
Comment from Hotel Management
Jun 13, 2015 by Patty, Hotel Management
Hello Jose Luis We're happy to hear that you enjoyed the hotel and appreciate your recommendation! The restaurant team will be thrilled to read your comments (and I will be happy to share with them). We hope you will be back again soon for another visit. Sincerely, Patty Fletcher