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Reviews of Hotel Baja San Diego - A Boutique Hotel

2.5 out of 5
Hotel Baja San Diego - A Boutique Hotel
930 W San Ysidro Blvd, San Ysidro, CA

Reviews

7.4

Good

Rating 10 - Excellent. 309 out of 982 reviews" "
Rating 8 - Good. 330 out of 982 reviews" "
Rating 6 - Okay. 140 out of 982 reviews" "
Rating 4 - Poor. 109 out of 982 reviews" "
Rating 2 - Terrible. 94 out of 982 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

daryl

2/10 Terrible

Emmree

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked this reservation in April of 2023 for a concert in August of 2023. Fast forward 5 months later to day of the booking this Hotel cancelled my reservation without notifying me. Drove 3 hours to be told “sorry I’m not sure why no one told you but we have no rooms and we cannot do anything for you” with no email or phone call to let us know. they proceeded to blame Expedia for no one reaching out to tell me our reservation was cancelled. Expedia then confirmed it is the hotels responsibility. Refused to accommodate us or even let us use the rest room after the long car ride we traveled. Spent an hour and a half on the phone with Expedia trying to book a new hotel as most were fully booked. Finally got a new room total of 2 hours later with no help, compensation or sincere apology from the poorly managed Hotel Baja. Absolutely will not be back here.
Stayed 1 night in Aug 2023

6/10 Okay

Em

Stayed 1 night in Jul 2023

8/10 Good

Marisol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We just stayed here to sleep for a night to cross the boarder.
Stayed 1 night in Jul 2023

2/10 Terrible

Lorraine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cancelled our (fully paid) booking with no notice and turned us away after we travelled 24 hours with 2 children who have ASN. Refused to help us find somewhere else.
Stayed 6 nights in Jul 2023

10/10 Excellent

ATIQ, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Location close to shopping and food
Stayed 1 night in Jun 2023

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Need few changes
Everything was good just that the room had a weird smell and the tub was not working properly and the bed was kind of hard I did wake up with a backache.
Stayed 1 night in Jun 2023

8/10 Good

Angel

Liked: Cleanliness, staff & service
The water pressure in the shower is very low
Stayed 2 nights in Jun 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent value.
Stayed 7 nights in Jun 2023

6/10 Okay

DA-NAY

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Budget Friendly Hotel Great Staff
Pro's: Front desk staff was always personable and attentive when asked for items. The bed was comfortable and the pillow was heavenly - slept great! The room service did a great job cleaning. Con's: The outside needs attending to and please find another place in back perhaps to discard or store replacement mattresses it made the appearance look bad. Upgrade the outside to look nicer like the pictures online (so that was a bit deceiving). Also, breakfast is a big miss!!! Please offer more than water and your version of "orange juice" - have actual orange juice and offer fruit at the minimum. If you are going to advertise a full breakfast then have it in place. Also, make sure you have enough towels in the room for the amount of guests and when asked once make a note so the customer does not have to keep asking during the stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

kathryn

Stayed 1 night in Jun 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel that I’ve stayed at. Rooms are amazing. Love the decor. Nice and clean overall a plus!
Stayed 1 night in Jun 2023

2/10 Terrible

Jared

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here.
The photos of the rooms were very cute and we thought this would be a fun, unique hotel experience, but it was AWFUL. The room smelled terrible (like something rotting) and the sheets made us itch (in separate rooms!). The tubs were old and worn out and DIRTY (you could scrape dried soap out of it) and even though we prepaid two nights, we left after the first one because it was that bad. The staff were friendly enough but the experience in the rooms were just bad.
Stayed 2 nights in Jun 2023

10/10 Excellent

Phillip

Stayed 1 night in Jun 2023

6/10 Okay

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
The way the room was setup. The neighbors upstairs were constantly making noise even late at night (3:00am).
Stayed 2 nights in Jun 2023

2/10 Terrible

Jaafar

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Anil, San Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Being in the side of I 5, the hotel must have sound proof rooms.But it looked like sleeping on the side of freeway. It was very noisy from interstate traffic.
Stayed 3 nights in May 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Don’t bother if you want sleep
Hotel wasn’t as nice as it looks in pictures. Pool is small and continental breakfast was very underwhelming and kid oriented. I had a bowl of cereal and warm hard boiled eggs as I’m protein person in the mornings. Service was fine but room only seemed clean. My feet were black after walking barefoot in my room and sink and shower drains were gross with build up inside the drain. Lastly and worst of all is the noise, children infested the hotel even late at night running around screaming outside our room. The walls were paper thin, I could hear someone’s phone call in the parking lot and upstairs neighbors kept us up all night! I wouldn’t recommend unless your a family of heavy sleepers but for the price don’t even bother.
Stayed 2 nights in May 2023

8/10 Good

Gladys

Quiet place near to the Tijuana border.
Stayed 3 nights in May 2023

6/10 Okay

Raymond

Disliked: Property conditions & facilities
I like everything but the smell of the is not good,but everything is good.
Stayed 1 night in May 2023

8/10 Good

Jonathan

Stayed 3 nights in May 2023

4/10 Poor

Elizabeth, Hacienda Heights

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The check-in staff was nice but we felt betrayed as they offered a room on the third floor making it seem like it was going to be nice and quiet. Little did we know that there were a bunch of kids running around all day and night. It seems like they live on the premises. No parents around at any time. The room was clean but we ended up not staying and leaving around midnight because of the intolerable nuisance.
Stayed 1 night in May 2023

10/10 Excellent

ELLEN, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely. It was nice and clean and the staff was super friendly and helpful. I would stay there again.
Stayed 2 nights in May 2023

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was a little skeptical at first about this hotel based on the negative reviews, but I am so glad I went ahead and booked this hotel. Our stay here was great! Willy checked us in and was very sweet. Our room was adorable and so cozy! The room was clean, bed and linens were super comfortable, shower worked good, and we also had a fridge and a microwave. We stayed one night because we were in town for a concert. Which I'll also add, this hotel is only 10 min from North Island Credit Union Amphitheatre. Very convenient and easy to get to and from the venue. Overall, I recommend this hotel and am looking forward to another stay if I'm ever in the area.
Stayed 1 night in May 2023

10/10 Excellent

diane

Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night while in town for a concert. Check in was easy and friendly Room is much nicer than I expected...lots of beautiful decor. Pretty clean...just a couple of minor unkempt things. Surrounding area is mellow. Would stay here again.
Stayed 1 night in May 2023

10/10 Excellent

Rafael

Stayed 1 night in May 2023

8/10 Good

jeni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice but kept having issues with the wifi
Stayed 2 nights in May 2023

10/10 Excellent

Rosy

Stayed 2 nights in May 2023

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We went for our anniversary and wanted to stay local. We enjoyed the jacuzzi suite. The only concern is the noise that can be heard from other rooms and hallways. Other than that everything was great.
Stayed 1 night in May 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Kristy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would not recommend this place at all it was very loud I had neighbors that came in at 1:20 am you could hear them yelling, partying until 5:30am I didn’t feel safe at all I’m usually one not bash but the room was hideous itself I checked out early waited in the lobby for my ride and asked if they had a restroom she said no so I had to walk across the street I thought that was ridiculous this hotel is affiliated with quality inn I’m very surprised that Expedia is advertising this hotel I booked it for my night coming back in canceled it that’s how bad it is I also overheard a customer checking out complaining about getting bite and the sheets where dirty I’m glad I slept on top of my sheets I could go on but won’t just a no for me
Stayed 1 night in May 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient close to shopping and places to go to .like the comfortable bed and pillows
Stayed 1 night in May 2023

8/10 Good

LUIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 1 night in May 2023

8/10 Good

Bob

All wonderful except way too expensive
Stayed 1 night in May 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2023

6/10 Okay

Trent

Traveled with family and small children
The highway noise was enough to make anyone dislike this property. Constant cars and motorcycles throughout the night. The pool area was dirty and the beds were very uncomfortable. Gave more than 24 hours notice and still charged a penalty by this property is also very upsetting. Definitely made to look better on webpage than reality.
Stayed 7 nights in Apr 2023

4/10 Poor

Brandy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very polite that’s about it. My room had roaches, hot water didn’t work at all. Called them to fix it and it still didn’t work. Floor was dirty.. I guess you get what you pay for.. never ever again will I be that cheap
Stayed 2 nights in Apr 2023

10/10 Excellent

Olivia

Stayed 1 night in Apr 2023

6/10 Okay

Robert A, Lafayette

Traveled with partner
The building was okay, The morning breakfast was not good. The last stay there in 2018 it was very good. Now you are better off to go elsewhere for breakfast.
Stayed 5 nights in Apr 2023

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Estube ahí solo una noche con mis 2 niños y lo disfrutamos
Stayed 1 night in Apr 2023

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is conveniently located a few minutes away from the boarder and right off the freeway. Staff is super friendly.
Stayed 2 nights in Apr 2023

8/10 Good

angie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Somewhere to sleep and shower
Although weather was nice ac did not work room was stuffy. No telephone to front desk no bedside lamps. No hooks to hang reusable towels or door signs to indicate do not disturb or housekeeping needed. Beds were comfy and was a great deal for having 3 full size beds in one room also close to attractions
Stayed 3 nights in Mar 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
I’ve read mixed reviews about this property but so far I’m totally impressed. The grounds are lovely and my room is very clean and very nice! I love the boutique feel of the room. Lots of nice pictures on the walls…not under glass screwed to the walls but oils hanging like you would have at your home. Many little decorative nicnancks like candles and flowers and statues. Very homey! The shower in my room is a gigantic walk-in. All the floors are tile and spotless. Fridge, microwave, coffee machine, couch, dining area. Unfortunately I am on the 3rd floor and overlooking the I5 freeway and it’s quite noisy but I turned on the fan (AC unit) and that pretty much drowns most of the noise out. Front desk staff was wonderful and the property is directly across the street from a grocery store and 2 taquerias, a pizza joint and a brew pub. What more could you want??
Stayed 1 night in Apr 2023

10/10 Excellent

Teresita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!! Super nice
Stayed 1 night in Mar 2023