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Reviews of Rancho Bernardo Inn

4 out of 5
Rancho Bernardo Inn
17550 Bernardo Oaks Dr, San Diego, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Thomas, woodside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms good service just feel taken advantage of with your $40 parking per night. Captive audience so you socked it to us!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to golf courses!
Stayed 1 night in Apr 2024

10/10 Excellent

Stacey, Walnut Creek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful! Outstanding resort, great service
Stayed 2 nights in Apr 2024

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best experiences

10/10 Excellent

Memory

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful place to stay,I’ll go back
Stayed 3 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Trudy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the resort! Staff went out of their way to make sure we were happy! Especially the front desk staff & Jose with room service.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

6/10 Okay

renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2024

4/10 Poor

Carmen, Rancho Cucamonga

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were greeted in a very rude and discriminatory manner by a valet staff when we were entering the property to check-in. My teenage son and I were stopped by the valet staff and asked several questions about what we’re doing on the property, lastly if we were there to check-in. We are a Latino family with reservations to this hotel. We did not need to be interrogated prior to our check-in. After we checked in to the hotel, and are way to our room, we again asked by the same staff to verify that we had indeed checked into the hotel. Our family has stayed at this hotel at least on two prior and never experienced this. I will say staff at the check-in desk was friendly.
Stayed 1 night in Mar 2024

6/10 Okay

Lori

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Stayed 2 nights in Mar 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
welcoming staff. lots of parking. i was there for a wedding, beautiful venue but planning for the rain that day was forgotten,, we all got wet. should've put up a covering.. other than that it was awesome. i would stay there again
Stayed 1 night in Dec 2023

10/10 Excellent

DENISE

Stayed 4 nights in Feb 2024

4/10 Poor

Alondra

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s a nice space however the walls are very thin. Also I paid 80$ for wings, a pasta, and a drink. It was not tasty. It was cold. I did asked to be charged only half. I literally ate nothing and they still charged full amount.
Stayed 1 night in Feb 2024

10/10 Excellent

Rosana

Stayed 1 night in Feb 2024

10/10 Excellent

Selena

Stayed 2 nights in Feb 2024

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for my birthday and the staff made me feel so special. The room was beautiful, a big comfy bed, and the grounds are amazing! 10 out of 10 highly recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite Southern Ca get away.
Stayed 2 nights in Feb 2024

4/10 Poor

Irina, Bellevue

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very old and outdated property. Sink in the bathroom was leaking all the time and outlets didn’t work. The room smells very damp.
Stayed 3 nights in Feb 2024

8/10 Good

Shauna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is the mattress was more firm than I would prefer. I will stay again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
Good was fabulous and the spa and grounds were amazing!
Stayed 5 nights in Dec 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Didier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Adrainne

Traveled with family
Liked: Cleanliness, room comfort
Not impressed with a leaky roof when it rained.
My husband and his family have been visiting here for 30 years The staff around the resort are very nice and helpful. Fantastic property. We checked into our hotel 828, smooth and easy. We went swimming in the family pool. Beautiful amenities. We went to bed early since we have a toddler. It rained at 2:30 am. My husband was moving around. I said, what's up? He was wet because the ceiling was leaking directly on his head and all over the bed and pillows. It rained for a little over an hour. We have the toddler and didn't want him to wake up, so we moved to the edge of the bed and placed the ice bucket, trash can and towels on the bed. Needless to say we didn't get much sleep since the whole half of the bed was wet and the dripping of the leaky ceiling. In the morning we went to the front desk to let them know. They offered a free coffee. We stayed in a hotel for a nice night away and got no sleep since they didn't upgrade the roofs and we get offered free coffee. Not exactly how I thought it should be handled. We won't be coming back. Not recommending this place. The whole point of a hotel is a place to sleep.
Stayed 1 night in Jan 2024

10/10 Excellent

Alexandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property, get a massage, walk around the premises - you will love it.
Stayed 1 night in Dec 2023

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

lynn

Beautiful hotel, but it is old. Rooms are large and very clean. All the staff are very friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveler, Traveled with partner
Nice rooms
Stayed 2 nights in Nov 2023

10/10 Excellent

Elva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Lindsay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were able to accommodate all of our requests, the resort was beautiful, room was perfect, and food was great.
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Christopher

Liked: Cleanliness
Very expensive for what was received. Three apetizers and two glasses of wine were $100 US.
Stayed 1 night in Nov 2023

10/10 Excellent

jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The RB Inn is a beautiful; upscale property
I would have liked a fan in the room…..also wanted to turn the air conditioning down but couldn’t work the thermostat. It kept reverting back . I think the parking fee of $37/night is totally unacceptable.
Stayed 1 night in Nov 2023

10/10 Excellent

alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained resort. Beautiful amenities and excellent service.
Stayed 2 nights in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome resort! Great grounds. Super friendly staff.
Stayed 4 nights in Sep 2023

10/10 Excellent

Marissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Overnight stay for business trip. Room was ready early. Beautiful property and comfortable stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff! Can’t wait to return.
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert, las vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was in contact prior to arrival. Made sure my every need was taken care of prior to arrival. Check in was quick and easy.
Stayed 2 nights in Sep 2023

10/10 Excellent

Cuitlahuac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023