Ratings based on 515 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from South Jordan Ut

Great family hotel

Posted Jul 2, 2015
Very family friendly. Huge breakfast with lots of choices. We were asked to change rooms halfway through our stay and they bent over backwards to accommodate us and "make up" for the inconvenience. Great place. Will stay again
4 out of 5
Recommended
for Families
by A verified traveler from Los Angeles, CA

Nice hotel good sized suite

Posted Jun 29, 2015
Pros: Complimentary breakfast was the best.
Cons: Make sure coffee (decaf and regular) is fresh and hot and creamer and sugar is replenished.
Location: Great location. Close to San Diego Zoo, Old Town San Diego, shopping malls
The hotel was nice and clean. The suite we stayed in was nice and spacious. A few things were missing from the room like, trash bins and dish washing soap but were quickly brought hotel staff. They had a little pool for small children and the bigger pool for bigger kids and a jacuzzi. My kids enjoyed being out there. There were always fresh towels available which was great. Best thing of all was the breakfast. It was a buffet style breakfast. Lots of food to choose from. To top things off, while we were there the hotel had complimentary evening meals. Nothing big or fancy but well worth having. Saved us quite a bit of money. I really enjoyed my experience there. The only reason I give a 4 out of 5 is that at times staff was quite busy and it took a little while to have someone replenish the coffee and creamer. But over all good hotel, nice friendly staff.
Comment from Hotel Management
Jul 2, 2015 by Steve C, Hotel Management
Thank you for taking the time to review our property. I am happy to hear that you were able to enjoy our kids pool and jacuzzi. Our breakfast is also one of our other great complimentary amenities. Please come back and see us again soon! Kindly, Steve C General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Poor architecture

Posted Jun 17, 2015
We reserved a two bedroom unit for two adults and three children. The only bathroom was in the master bedroom which left little for privacy which was the entire point of getting a two bedroom suite. Other than that, the location and facilities were excellent. If the bathroom was at least in a common area, that would've made it better.
Comment from Hotel Management
Jun 23, 2015 by San Diego GM, Hotel Management
Thank you for taking the time to review our hotel. I have shared your comments with our entire team. We hope that you choose to stay with us in the near future! Kindly, Steve C General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2015
For the price I paid, I was happy with the room and the hot breakfast that was provided. The front desk attendants were very friendly and helpfull.
Comment from Hotel Management
Jun 9, 2015 by San Diego GM, Hotel Management
I am happy to hear you enjoyed our full style buffet breakfast. I will be sure to share your kind words with our front desk staff. Look forward to seeing you soon in the near future. Kindly, Steve C General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Wilmington, CA

Perfect hotel if traveling with kids!

Posted Jun 5, 2015
This is a perfect hotel if traveling with kids. There is an individual bedroom, good size kitchen, and living room. Each room has a flat screen TV. They have a couple of bbq grills out by the pool. Its in a great location, about 5 min from Old Town. The only negative is that one has to pay for parking...
Comment from Hotel Management
Jun 9, 2015 by San Diego GM, Hotel Management
I am glad to hear you enjoyed the room! Being in the heart of San Diego it gives easy access to local attractions like the Zoo, Sea World, Downtown, Old Town etc.. It was a pleasure having you stay with us we do hope to see you again in the near future. Steve C General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Nice Hotel

Posted Jun 2, 2015
Liked the hotel, shower was dirty but they took care of it right away. The breakfast they offer is great. No small cereal and milk set up! Waffles, eggs biscuits and gravy and coffee! It was great.
Comment from Hotel Management
Jun 4, 2015 by San Diego GM, Hotel Management
Thank you for taking the opportunity to review our property. We appreciate all the feedback you have provided us with. Come visit us again when you are near the San Diego area. Steve C General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Sea World

Posted Jun 1, 2015
Pros: The breakfast
Cons: Warn guests about Big Jon's pizza flyer.
Location: N/A
After a tiring day at Sea World, my kids and I were tired and hungry. I was surprised how close the Hotel was. Check in was quick and easy. Young lady was very friendly. The room was very accommodating for my kids and I. The thing that ruined the evening was the pizza flyer that was left in the room. We were so hungry but too tire to go out, we decided to order in from Big Jon's Pizza. I paid $36 for the worst pizza we have ever eaten. I ended up taking my kids to McDonalds in the rain. The following morning I complained to the person at the front desk and he mentioned that they are aware of this problem and are trying to build a case against the pizza place. If this is true, why not inform their guests about the problem when they check in? They should warn guests about the complains against Big Jon's Pizza. The following morning, the breakfast served made up for the terrible dinner. Kids and I really enjoyed the breakfast that the hotel provided. Too bad our stay was overshadowed by the worst dinner ever!
Comment from Hotel Management
Jun 4, 2015 by San Diego GM, Hotel Management
We appreciate all the feedback you have provided us with. It was a pleasure having you stay with us please come visit us soon so you can experience the improvements we have made. Steve C General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Pros: breakfast, check out at 12 noon, great staff
Cons: vegetarian/vegan breakfast would be really great
Location: close to the sea world
clean and comfortable clean and comfortable clean and comfortable clean and comfortable
Comment from Hotel Management
May 28, 2015 by San Diego GM, Hotel Management
Thank you for taking the opportunity to review our property. It was a pleasure having you stay with us. I am glad you enjoyed our accommodations we look forward to seeing you soon in the near future. Steve C. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

excellent stay, excellent hotel

Posted May 6, 2015
Pros: Breakfast and the big comfortable room.
Cons: the hours of breakfast it is very early.
Location: It is in the hotel circle, so you have misión valley and fashion valley very near.
The hotel was great, room was very big and comfortable. Staff was very friendly and kind. The breakfast is good and has a lot of variety to be included in the rate. The only thing is that I reserved a big room with two bathrooms and I got a one bathroom room. I didn't complaint so I stayed with this one and never knew if they were able to change it if I told them so.
Comment from Hotel Management
May 12, 2015 by San Diego GM, Hotel Management
Thank you for taking the opportunity to review our property. It was pleasure having you stay with us, I will be sure to share the comments with the team. We look forward to seeing you in the near future. Kindly, Steve C. General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Toronto, ON

Very pleasant stay at Residence Inn

Posted May 4, 2015
Pros: Nice location, easy to park, family friendly, nice breakfast, wonderful staff.
Cons: There was a leakage in the bathroom area. It would be nice if the carpet can be replaced with hardwood or laminate floor.
Location: Fashion Valley
We had a very pleasant stay at Residence Inn. The hotel staff were amazing and the breakfast was very nice. My children also enjoyed the pool.
Comment from Hotel Management
May 6, 2015 by San Diego GM, Hotel Management
Delighted to hear you and the family had a great stay with us. The heated pool is very popular all year round. We look forward to seeing you and the family again! Kindly, Steve C General Manager