Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, CA

Great resort hotel

Posted Apr 21, 2015
Only about 7 years old, the Sheraton is very new, clean and comfortable. It almost feels like you are in Maui; very relaxing atmosphere, amazing bed, quiet and with top notch service from staff. The food at the restaurant was great too and kid friendly. We didn't use the pool but it looked inviting. The Legoland entrance is an added perk. It's a bit of a walk (no signs posted so get clear directions) but then you are in a good part of the park and close to water park. We actually never made it to the front even though Legoland is more mellow compared to Disneyland. The only reason I might not recommend resort is that it's a drive to anywhere other than Legoland- downtown Carlsbad (restaurant scene) and beach. Also, it felt like there was an additional fee for everything (e.g., early check in, late check out, self parking, even a microwave in your room fee). The nightly rate was competitive until all the fees are added in- for us it was +$150 for 1 night making the stay quite costly in the end. We were there mid-week, resort was not full and still we got hit with early check in fee at 2pm. Self parking is also ridiculous since you pretty much need a car to get there. If you want to feel secluded from the world, live at the resort (and Legoland), and indulge in great service, but don't mind the fees, then it's a great place.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel out of the way yet close enough.

Posted Apr 18, 2015
Came for a conference and ended up staying a day longer. Very nice staff, great property. Close enough to everything you need yet secluded enough.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom washington

great place to stay for legoland / carlsbad visit

Posted Apr 15, 2015
Pros: shuttle van, close to legoland, staff, food, lovely grounds, clean and comfortable
Cons: toiletries could be nicer/more; SIMPLE list of local places to go (flower fields, beach, restaurants, shopping, etc)
Location: legoland and water park, sealife aquarium, beach, flower fields, downtown carlsbad restaurants/shopping
lovely grounds and buildings - enjoyed meals at restaurant - shuttle van was great from legoland, restaurants, beach and airport - easy access to legoland - friendly and helpful staff - nice pool area - pretty quiet - expected nicer toiletry items in room but what was there was adequate - very nice bed - beach visit was great - didn't know about flower fields visiting option until too late
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rancho Palos Verdes, CA

Great hotel close to legoland

Posted Apr 11, 2015
My family had a great stay while going to legoland. Hotel is wonderful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom WA

Legoland trip

Posted Apr 11, 2015
Pros: Location (you can walk to Legoland)
Cons: Service (friendly but slow).
Location: Legoland
The hotel is very nice, but the service was a little slow. Most times of day they didn't have someone at the marketplace so you had to ask someone at the front desk to come. Lots of times there was a line at the front desk so you had to wait a long time to get a coffee... The location however couldn't be better for a Legoland visit, other than the Legoland Hotel, of course...
5 out of 5
Recommended
for Families
by A verified travelerfrom Nogales AZ

Great location for Lego attractions

Posted Apr 6, 2015
Pros: Location and it is a SHERATON
Cons: Parking
Location: Lots of restaurants, Legoland and shopping center
Looking on the internet I found this hotel very close to Legoland and my kid (7) just love it. Staff very friendly and my wife really rested overnight. Happy family, happy life.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
I waited for two hours to receive additional towels I requested from guest services. When the towels finally arrived it was not what I asked for. I was very disappointed on the lack of service I received.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom newport beach ca

Posted Mar 28, 2015
Nice hotel clean, good staff, but 11 check out is too early.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Terrible bed

Posted Mar 17, 2015
Pros: The room overall was spacious, clean and well laid out.
Cons: Improve the beds and pillows!
Location: This property is located near Legoland, Carlsbad Company Stores, various restaurants and about a mile from the ocean; and a pricey on-site restaurant.
We had a king bed, both sides had holes where it had lost it's support. The side I slept on had a huge dip (visible) which provided no lumbar support causing me to wake up every morning with back pain. Also, the pillows were hard, and I don't mean in a memory foam sort of way.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this hotel

Posted Mar 16, 2015
Amazing location, cloud beds, beautiful balconies, and the jacuzzi is a dream. We got a deal to come back later. I can't wait to go back