Ratings based on 2,112 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SAN FRANCISCO

NICE HOTEL,

Posted May 15, 2015
Pros: VERY CLOSE TO UCSD. NICE AMENITIES
Cons: UPDATE THE ROOMS
Location: VERY CLOSE TO UCSD
NICE HOTEL WITH COMFORTABLE ROOMS. BATHROOM SEEMS OUTDATED. DON'T LIKE THE $15.00 OVERNIGHT PARKING CHARGE. THIS IS TAKING ADVANTAGE OF ALL THEIR CUSTOMERS...
2 out of 5
by A verified travelerfrom California

DISAPPOINTING

Posted May 12, 2015
We had a very, very noisy next door room, and we called up the from desk to check on it. I took 1 1/2 hour for the next door occupants to finally keep quiet so we can sleep. The cleanliness was not impressive and so are the surroundings.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Excellent! Quiet, courteous staff, good location. On the downside, neither breakfast nor parking are included.
5 out of 5
Recommended
for Everyone
by A verified traveler

Location, Location

Posted May 2, 2015
Pros: Location, amenities.
ease access to interstate; pool in lovely garden setting. A very nice shopping area located next door with a path for easy walking access. Rooms have microwaves and refrigerators so the Whole Foods market makes non-restaurant options very easy.l
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
Nice. Provided a much needed place to rest after busy day.
3 out of 5
by A verified travelerfrom los angles

Need to improve Customer Service

Posted Apr 21, 2015
Pros: The bed was very nice.
Cons: Take care of your customer's needs or compensate when they are unhappy.
Location: Location was great. Easy walking to all kinds of stores and movies.
I chose this hotel because they had a pool and jacuzzi. I booked the room on Expedia. On my first morning I went to the pool and saw it was closed, under maintenance. I left my room at 8:30 to go swim at the beach. I returned at 2:30. My room had not been cleaned. When I complained to the front desk about these two issues I was told: A: Well it was on our site and all other sites that the pool was under maintenance (This implied it was my fault for not seeing it. I did not see it on Expedia) B. My room would be cleaned around 3 (I was planning on a nap so that didn't work) Perhaps it is my own experience in customer service that I expected some sort of compensation for these issues. Instead I was made to feel it was my fault for the pool and it was normal to not have your room cleaned by 2:30 pm. A small gesture (i.e. free parking for a day.. $15 value) would have gone a long way.
2 out of 5
by A verified traveler

Should have been a lot better than it was.

Posted Apr 20, 2015
Pros: quiet
Cons: to many to mention.
Arrived on Friday afternoon. The first thing we found out was that the pool was not available because they claimed to be remodeling it. That should have been told to us when we booked the room. The room was OK but the bathroom was very dark and very small. Couldn't apply makeup in the bathroom because of the poor lighting. Saturday we left the room about 10:00AM and didn't return until 4:00PM. The room was still not cleaned. The cleaning girl came at 5:15PM and we didn't want to leave so we just exchanged the dirty towels for clean towels. When we left on Sunday morning we found out that the hotel charged us $30.00 for parking. We should have been told that too. Overall we were very disappointed and we will not stay there again. There are too many quality hotels in the area to have to deal with this hotel.
2 out of 5
by A verified traveler

Pool Closed! No Room Service!

Posted Apr 20, 2015
Very disappointing to arrive in San Diego to find out the pool at this place was closed to resurface the deck. Apparantley emails were sent out......not the case! Didn't realize they also didn't have room service! If you wanted breakfast, you had to order by 2pm the day before for the next morning! When I did go for breakfast around 9:30-10:00, the hashbrown tasted as they were left over from the night before. The snack machine with frozen treats down at the main level of the building took my money and no snacks ever came out.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CIUDAD DE MEXICO

HOTEL AGRADABLE

Posted Apr 13, 2015
Pros: SIN RUIDO
Cons: TODO BIEN
Location: CENTRO DE LA JOLLA Y PLAYA
HOTEL TRANQUILO, BUENA UBICACION, CERCA DE HOSPITALES, Y PLAYAS
5 out of 5
Recommended
for Everyone
by A verified travelerfrom indio

It was nice and quiet would love to stay again

Posted Apr 6, 2015
Everyone was nice and very friendly. Was very close to the stores. Thanks too all