Ratings based on 3,714 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay

Posted Nov 18, 2014
Initially I was expected to arrive in San Diego around check in time. We dodged traffic and arrived six hours earlier than anticipated. We called the hotel to request early check-in and they gladly accommodated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved the location and the balconies!

Posted Nov 17, 2014
The experience was great. Nice hotel and location!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego

Good

Posted Nov 10, 2014
Rooms were great. Kept hearing doors being slammed all night long. You can smell airplane fuel once you open balcony door
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver canada

Close to downtown transportation. beautiful marina

Posted Nov 9, 2014
Pros: close to city and all attractions easy to get around by bus and trolley. Service was great and freindly
Cons: bathroom sink has a smell when you ran water. Think it does not drain well. Pipe under sink is level.
Location: everyhing
when back in San Diego will stay there again. Love that it is dog friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2014
Close to the airport and a nice hotel. Clean room and a comfy bed. Great view of Coronado.
1 out of 5
by A verified traveler

Bait & Switch.... Bad News

Posted Nov 7, 2014
Took us down the street to their off site old property instead of the main tower we were suppose to be in. We had no idea they had an off site property. Room was really hot all night & bathroom had hair on the floor & the beds were the worst. The front desk staff could have cared less. Had to fix the printer for them because the staff had no idea how to. Really bad experience.... Will never stay here again. Make sure what you are really getting with this place or you could get a big surprise!!!
Comment from Hotel Management
Nov 19, 2014 by Austin, Hotel Management
t is very disheartening to read your comments regarding the level of service received during your stay. Please allow me to apologize that we let you down during your stay. We invest a great deal of time in training our team to be prepared when the unexpected occurs. Clearly, we missed the mark in some areas and are deeply sorry for the experience you had. Please be assured, the issues raised have been addressed and the appropriate action will be taken to prevent any guests being similarly inconvenienced in the future. We have used your comments as an additional opportunity to reinforce our protocols. Please note that the difficulties you experienced on this occasion are not a reflection of our usual high standard of customer care. In closing, may I thank you, once again, for taking the time to write and hope that we may have the pleasure of welcoming you to the Sheraton San Diego Hotel & Marina in the future. Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2014
Airport shuttle great! Parking and internet extra per day fee a but high (internet should be free). Wonderful location! Loved marina and bay side views. Running/walking trail across street on water beautiful!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom T. Las Vegas

Great staff

Posted Nov 6, 2014
Our stay was wonderful. The beds where comfy, the view of the marina was gorgeous, and most importantly, the staff were all friendly, and very helpful. I will definitely come back with my entire family.
Comment from Hotel Management
Nov 18, 2014 by Austin, Hotel Management
WOW! Thank you for the great comments about your experience at our hotel. Most of all, thank you for recognizing our staff. We take great pride in our service and appreciate that you took the time to acknowledge our efforts. Your comments are truly appreciated and we look forward to hosting you again when your travel plans permit. Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, Fl.

Very nice hotel and location

Posted Nov 4, 2014
Pros: The look, view from the balcony it was beautiful, very clean and the staff very friendly and the location is great
Location: You have downtown, old town, car rental, airport very close and also the free way were ever you want to go.
I had a great experience, we were four of us and everyone was very please and happy with the hotel. the room very clean, the restaurant staff very good as well the food, I will stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Saskatchewan

Enjoyed the view over the water.

Posted Nov 3, 2014
Pros: We liked the roominess, the cleanliness and the bedding. Also the view!
Cons: Charging $22/night for parking when obviously if you stay at the hotel you need parking is a bit unfriendly.
Location: We enjoyed the marina, the Midway.
We attended a wedding out of town so didn't spend a lot of time at the hotel but it was comfortable and restful for the nights. We were surprised that internet was an extra charge as all the hotels we stay at include it as an amenity.