Ratings based on 1,307 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Excellent Staff and Great Location!

Posted Jan 22, 2015
Pros: The service from the staff and the location.
Cons: The carpet was always vacuumed, but there were some stains that could be removed. It probably wouldn't be noticed if the carpet was a darker color.
Location: It is in downtown (very safe); the location is close enough (via transportation) to Old Town (lots of shops and restaurants), the zoo, and Sea World.
As soon as we arrived, the staff was there to help us; their service throughout our stay was excellent. The hotel is beautiful and central enough to have easy access to restaurants (near by) and the main attractions (via transportation). If public transportation is a preferred choice, the trolley and buses are a few feet away from the hotel. The room was very clean; cleanness is one of the number one reasons why we choose high end hotels.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Add days to a conference

Posted Jan 21, 2015
Pros: All service people very friendly and helpful. Lobby fabulous. Room service on time and good.
Cons: Printer in business station not working. Keys stopped working a few times. Both issues handled well by staff. Dont charge for wifi
Location: Restaurants, bars, nightlife fabulous. Walking distance to shopping and beach.
Hotel is very old and charming. Staff is SO FRIENDLY and HELPFUL. Room service fast and good. Room very clean, housekeeping awesome....loved coming home in middle of the day and finding my room made up. So often when staying multiple days, I have returned from my activities and found my bed not made. And if I am paying premium rates, I want my bed made for me! A small thing, but significant in how I feel. Room was small but very elegant. Bed and pillows super comfortable. Bellmen all fabulous and helpful in everything from suggestions for activities, hailing cabs, or in where to park to avoid tickets! Cheerful and smiling....another small but significant thing. Even remembered our names!
3 out of 5
by A verified traveler

Nice hotel, but ...

Posted Jan 19, 2015
Cons: cleanliness of windows
... the windows of our room (11th floor) were very, very dirty. And while the expedia listing promised free wi-fi, it turned out that the hotel charged another $24.
3 out of 5
Recommended
for Families
by A verified travelerfrom Melbourne

Beautiful Hotel, shame about the room

Posted Jan 19, 2015
Pros: Location
Cons: The beds, water pressure & ventilation
Location: shopping, restaurants, theatres, movies
The hotel is beautiful in the lobby & conveniently close to shops which made finding food options really easy. However the room itself had an odd smell (damp) when we entered it. Staying as a family of 4 we were given a disabled access room on 3rd floor. The elevators require a key and were really difficult to operate when carrying anything. The room had a massive bathroom (no bath) with terrible water pressure. The 2 twin beds were really soft which is great if you like that, personally I was so uncomfortable I slept on the floor. On the last night the convention staying at the hotel had a party, I'm sure it was great fun for them, not so much for us, as we got residual music all night & no earplugs were available from the front desk. They were very helpful when asked to provide a 2nd refrigerator to store medication, as you cannot move anything in the minibar without a charge. All in all, this hotel was in a great location, looks stunning but was sadly lacking in the room, I would probably stay here again for location if I couldn't find somewhere that offered a similar location
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto, canada

Great hotel. Great food and wonderful accommodatio

Posted Jan 16, 2015
Pros: Everything
Cons: Leave as is
Great location. Brilliant staff, friendly and very helpful. A terrific experience from the time we arrived until we left 2 days later. The staff go out of their way to make our stay great
3 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Very noisy

Posted Jan 13, 2015
The wall were very thin so you could hear every door shut (which sounded like slamming when woken out of your sleep). There was other guest that were having a party in their room at 4 am and were very loud and nonstop shutting of their door. When I finally decided to call the front office to ask them to quiet down after almost 2 hours, the room phone did not work. It was just too bad because my husband and I decided on a spur of the moment one night getaway from the kids to relax and woke up so tired and unrelaxed. Will not stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sf ca

Downtown

Posted Jan 5, 2015
Super good.. There is only one thing. they don't have swimming pool and jacuzzi. Over all it's a good choice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange County CA

Lola Loved It!

Posted Jan 5, 2015
Pet friendly! The room was beautiful and bed super comfy. Loved the Pet bed and bowl for my little Chihuahua, Lola! The hotel lobby was lovely and the staff was what you would expect from a 5-Star hotel! Thank you!
1 out of 5
by A verified travelerfrom Irvine, CA

The hotel is OLD and needs a reno.

Posted Jan 5, 2015
The front desk guy/service did not follow thru on any of the requests like providing the Sunday paper or emailing me my check out statement. I called to ask for a flat sheet, and front desk said they will have housekeeping come to my room with no avail or such luck. I end up chasing down the maid down the hall. This hotel is OLD, needs a reno, and carpets in hallways were dirty and had major stains that appeared to be mildo. Carpets in room were didguisting too. This hotel service and appearance is a 2 and not even a 4, which I was misguided
5 out of 5
Recommended
for Everyone
by A verified traveler

Great getaway weekend

Posted Jan 5, 2015
From the time of our arrival the hotel staff was very professional and attentive. especiallyBogdon at the front desk was very helpful informative and very enthusiastic. this set the tone for a great weekend thank you US Grant and we will be back