Ratings based on 1,490 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with good location.

Posted Mar 10, 2015
The hotel was within walking distance of Gaslamp, USS Midway and Seaport Village.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MA

Quiet and relaxing stay. Nice bar and restaurant.

Posted Mar 10, 2015
Pros: Linens crisp, bottled water in room, sign up for rewards!
Location: Mall and nice grocery Ralph's, Balboa Theatre.
I attended for a conference. Food was great and room was clean and quiet. Did not need a thing, everything was ready and I checked in early. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente ubicacion. Las camas son buenisimas.

Posted Mar 9, 2015
Pros: Las camas
Cons: El valet lo cobran muy caro
Location: Esta Horton Plaza un centro comercial, los restaurantes de Gaslam Quarter, La marina, hay mucho que ver y hacer
Dos Noches de fin de semana. Muy comodo el personal muy atento. La comida es buena no es la mejor pero es buena
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy access warm friendly staff

Posted Mar 9, 2015
Very relaxed friendly staff good food very enjoyable stay
4 out of 5
Recommended
for Everyone
by A verified traveler

Rooms

Posted Mar 9, 2015
Pros: location
Rooms were spacious and beds very comfortable. Check if your room faces the rooftop with the air conditioning units - a bit noisy
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Buena Park Ca

Exellent stay overalll.....

Posted Mar 7, 2015
Pros: The room was spectacular and very relaxing.
Cons: Check in proccess.
Location: The location was amazing. Everything was walkig distance.
I only had a prolbem checking in. I have 2 last names, I gave them both and the rep couldn't find my reservation. I took a little while and also felt a little emberassed waiting to find my reservation.
1 out of 5
by A verified travelerfrom california

horrible customer service

Posted Mar 3, 2015
Pros: just the distance from everything
Cons: valet parking is way too expensive
Location: it was near all everything
I must say the staff there is really rude, i got charged $200 on my debit card after my stay, i would never recommend anyone this hotel. it was my birthday and i was very disappointed.
3 out of 5
by A verified travelerfrom Edmonton, AB

I expected much more from a Westin Hotel.

Posted Feb 23, 2015
Pros: The location was very nice - close to shopping and restaurants and entertainment and the waterfront.
Cons: Provide complimentary wifi in the guest rooms.
Location: There is a great little restaurant across the street that has very reasonable prices for a healthy breakfast, or sandwich or salad.
Overall things were fine, but not up to what I was expecting from the Westin name. The rooms were fairly small - just a pathway around the bed to the door - and very limited closet and drawer space. Expected more for the price of the room. It just seemed that every day, something was missed ...coffee cups or the coffee or face cloths or water, etc. Little things that you don't notice right away until you need them. Wanted to use the hot tub, but not sure when it was last cleaned. That was disappointing.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom C

In the heart of Gaslamp District

Posted Feb 19, 2015
Close to everything. Right next to Horton Plaza which makes it convenient for quick bites or some shopping. No need for a car if you are staying here. We used Uber, Lyft, and Flywheel all week which ended up being much cheaper than a car.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2015
Very friendly and helpful staff. Amanda at the front desk was especially professional and accommodating. We were able to check in early and allowed an extended time in the room while we waited for our pick up. Our luggage was then taken care of for several hours by the attendants in the lobby. Overal a very positive and relaxing experience at the Westin San Diego Gas Lamp Quarter.