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Reviews of Viejas Casino & Willows Hotel

4 out of 5
Viejas Casino & Willows Hotel
5000 Willows Road, Alpine, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 661 out of 1000 reviews" "
Rating 8 - Good. 208 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sernita

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Brianna on Mar 17, 2024
Thank you for your kind words, Sernita. We're thrilled to hear that everything was great during your visit. Your satisfaction is our priority, and we appreciate your feedback. We look forward to welcoming you back to Viejas Casino and Resort soon!

10/10 Excellent

Mayra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 1 night in Mar 2024
Response from Brianna on Mar 14, 2024
Thank you so much for taking the time to leave such a kind review, Mayra! We're thrilled to hear that you had a positive experience with our staff. Your recognition means a lot to us, and we'll be sure to pass along your compliments to our team. We can't wait to welcome you back for another wonderful stay!

8/10 Good

gregorio, lemon grove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 1 night in Mar 2024
Response from Brianna on Mar 14, 2024
Thank you, Gregorio, for your feedback! We appreciate you taking the time to share your experience. We're glad to hear you had a positive stay and hope to make your next visit even better.

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was very slow. Customer service was lacking, stood in line for 20 minutes while clerk didn’t pay attention to help me.
Stayed 1 night in Mar 2024
Response from Brianna on Mar 14, 2024
Thank you for sharing your experience, Patricia. We're sorry to hear about the slow check-in process and the lack of attention from our staff. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused you. We hope to welcome you back for a smoother experience soon.

10/10 Excellent

Adolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architectual design was nice.
Stayed 1 night in Mar 2024
Response from Brianna on Mar 14, 2024
Thank you so much, Adolfo, for your glowing review! We're thrilled to hear that you enjoyed the architectural design of our resort. We can't wait to welcome you back for another fantastic experience!

8/10 Good

Garett

Stayed 1 night in Mar 2024
Response from Brianna on Mar 26, 2024
Thank you for your review, Garrett. We appreciate your feedback and hope to welcome you back soon for an even better experience.

10/10 Excellent

Dahlia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and the room was very clean :) thank you for such a great stay, we will be coming back!
Stayed 1 night in Feb 2024
Response from Torie on Mar 1, 2024
Thank you for your great review! We look forward to your return!

10/10 Excellent

Lusine

Stayed 1 night in Feb 2024
Response from Brianna on Mar 22, 2024
Thank you for taking the time to leave a review of your experience at Viejas Casino and Resort. Your feedback is greatly appreciated Lusine!

2/10 Terrible

martha, San Diego

Stayed 1 night in Feb 2024
Response from Brianna on Mar 22, 2024
Thank you for sharing your feedback regarding your recent experience at Viejas Casino and Resort. We sincerely apologize for any shortcomings you encountered, Martha. Please don't hesitate to reach out to us directly to discuss your stay further. We value your input and would appreciate the opportunity to address any concerns.

8/10 Good

Melody

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convienent. Staff service was great and quick. I didn't like the fact that I was charged an unexpected fee total of $120 for the two rooms. I was told at the desk that I would be getting back $100 but it would take a few weeks. It has been since December 16th, two months have past and I never received my deposit back.It was a surprise because on Expedia it said there would only be the $20 charge.
Stayed 1 night in Dec 2023
Response from Brianna on Feb 22, 2024
Thank you so much, Melody, for making Viejas your choice! We're absolutely delighted that you found our hotel convenient and enjoyed the quick, exceptional service provided by our staff. Your feedback means the world to us, and we can't wait to have the pleasure of welcoming you back for an even more seamless and enjoyable experience in the future.

10/10 Excellent

Edward, fpo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Torie on Feb 20, 2024
Thank you for a great review! We look forward to you return.

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Feb 2024
Response from Torie on Feb 15, 2024
Thank you for your great review! We look forward to your return!

8/10 Good

Maryella

Stayed 1 night in Feb 2024
Response from Brianna on Mar 22, 2024
Thank you for taking the time to leave a review of your experience at Viejas Casino and Resort. We truly appreciate your feedback, Maryella! We hope to host you again soon.

8/10 Good

Chand

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
safe and clean.. However, a lot of amenities have been removed. Limited Table Games, Buffet gone..smoking areas..
Stayed 2 nights in Feb 2024
Response from Brianna on Feb 14, 2024
Chand, we appreciate you taking the time to leave us a review. We're delighted to hear that you enjoyed the safe and clean atmosphere. Although the buffet is currently closed, we're thrilled to share that a new dining experience is on its way! We look forward to welcoming you back when it opens!

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 1 night in Feb 2024
Response from Torie on Feb 10, 2024
Thank you for your great review! We look forward to your return!

10/10 Excellent

Alan and Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed with the Viejas Hotel and Casino during our recent stay. The staff, overall service, rooms and dining options were excellent. Kudos to Viejas - they know how to do it right! Highly recommended!
Stayed 1 night in Feb 2024
Response from Torie on Feb 10, 2024
Thank you for your great review! We look forward to your return!

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel, room very clean and comfortable. Excellent prices, for food and drinks. Didn’t feel like California’s recent prices! Great live band at one of the bars. Casino very big with lots of options. Will definitely be back in the summer time, pool area looked very inviting but closed for the season, and construction.
Stayed 1 night in Feb 2024
Response from Brianna on Feb 5, 2024
Carrie, we're thrilled to hear you had such a positive experience at Viejas Casino and Resort! Your kind words about the clean and comfortable rooms, prices, and atmosphere truly make our day. We're sorry the pool area was closed for the season, but we'll be eagerly awaiting your return in the summer for you to enjoy. Thank you for choosing us, and we can't wait to welcome you back!

4/10 Poor

Josh

Traveled with partner
Dirty room
Stayed 1 night in Jan 2024
Response from Brianna on Feb 1, 2024
Hello Josh, good evening! We appreciate your review. We aim to surpass guest expectations and apologize for falling short with your experience. Your feedback is valuable and feel free to contact us for further discussion.

10/10 Excellent

Jean Carlo

Liked: Cleanliness, staff & service
.
Stayed 1 night in Jan 2024
Response from Torie on Jan 28, 2024
Thank you for your great review! We look forward to your return.

4/10 Poor

stephanie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The rooms were small and a bit dirty. At night there were drunk people running down the halls yelling. I wouldn't stay here again.
Stayed 1 night in Jan 2024
Response from Brianna on Jan 22, 2024
Thank you for taking the time to sharing your thoughts. We're committed to enhancing our guests' experiences, and we hope to welcome you back soon for a more positive stay.

10/10 Excellent

Marly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brianna on Jan 21, 2024
Thank you for staying with us and taking the time to write us a review, Marly. We look forward to seeing you here again at Viejas Casino and Resort!

8/10 Good

Kelly

Stayed 1 night in Jan 2024
Response from Brianna on Feb 11, 2024
Thank you, Kelly, for taking the time to leave us a review. We're delighted to hear you had a positive experience. If there's anything we can do to make it even better next time, please let us know.

10/10 Excellent

carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michele on Jan 16, 2024
Hello Carmen, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

2/10 Terrible

David

Stayed 1 night in Jan 2024
Response from Brianna on Feb 5, 2024
We appreciate your honesty, David. We would like to hear more about your visit and how we could improve your next stay. Please do not hesitate to reach out to us to discuss and thank you for choosing Viejas Casino and Resort.

10/10 Excellent

Jennifer, Santee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michele on Jan 14, 2024
Hello Miss. Jennifer, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place newer and
Stayed 1 night in Jan 2024
Response from Michele on Jan 15, 2024
Hello Carlos, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Viejas Casino and Resort.We look forward to seeing you again soon! Thanks,

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly clean and fun.
Stayed 1 night in Jan 2024
Response from Brianna on Jan 12, 2024
Hello Scott, thank you for taking the time to write us a review. Souds like you had a good time! We can't wait to see you again!

8/10 Good

angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free drinks stations, friendliness, security,. Dislike the smell of smoking > too strong
Stayed 1 night in Jan 2024
Response from Michele on Jan 10, 2024
Hello Angela, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Casino and Resort. I apologize for the inconvenience we have caused you regarding the smell of smoke.We look forward to seeing you again soon! Thanks,

10/10 Excellent

Perla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a wonderful time. The room was extremely clean and all of the staff was very friendly. We will definitely be coming back and booking another night. The valet staff were really great as well.
Stayed 1 night in Jan 2024
Response from Michele on Jan 10, 2024
Good Morning Miss. Perla, Thank you for sharing your experience with us. We are ecstatic that we were able to meet your expectations. Thank you for choosing Viejas Casino and Resort.

10/10 Excellent

Francisco, chula vista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michele on Jan 10, 2024
Good Morning Mr. Francisco, thank you for taking the time to leave us feedback. We are very grateful and appreciative you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michele on Jan 10, 2024
Hello Mr. Eric, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our hotel and casino.We look forward to seeing you again soon! Thanks,

10/10 Excellent

Rosa

Stayed 1 night in Jan 2024
Response from Brianna on Feb 1, 2024
Thank you, Rosa, for your kindness and support. We look forward to your next stay with us!

8/10 Good

Carmel

Stayed 1 night in Dec 2023
Response from Brianna on Dec 30, 2023
Thank you, Carmel for taking the time to write a review, and we hope to see you again soon here at Viejas Casino and Resort!

10/10 Excellent

Elsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michele on Dec 27, 2023
Hello Miss. Elsy, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 Excellent

Yazmin

Stayed 1 night in Dec 2023
Response from Michele on Jan 10, 2024
Hello Yazmin, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michele on Dec 19, 2023
Hello Raul, thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay. Thank you for choosing Viejas Casino & Resort.

6/10 Okay

richard

Stayed 2 nights in Dec 2023
Response from Michele on Dec 19, 2023
Good Evening Richard Thank you for your review. We do strive to exceed our guest’s expectations and I apologize that we weren’t able to accomplish that for you. Your feedback is important to us and will take into consideration. Kind Regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Torie on Dec 17, 2023
Thank you for your great review. We look forward to seeing you again.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities
Response from Brianna on Feb 8, 2024
Thank you for taking the time to leave a review for Viejas Casino and Resort Mary. We're delighted to hear that your experience was enjoyable, and we look forward to hosting you again!

8/10 Good

Lee Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Response from Michele on Jan 24, 2024
Hello Lee Ann, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience with us. I wish we could have done better for you. I hope you can give us a second chance in the near future to provide you the wow factor. Have a great night.

2/10 Terrible

ANUKOOL

Stayed 1 night in Dec 2023
Response from Michele on Dec 27, 2023
Good Evening Anukool, Thank you for your review. We do strive to exceed our guest’s expectations and I apologize that we weren’t able to accomplish that for you. Your feedback is important to us and will take into consideration. If you would like to discuss this further, please reach out to us. Kind Regards,

6/10 Okay

Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay again
Construction was going on everywhere and it was hard to find the entrance to the motel. It didn’t mention the construction on the website when booking. These are not cheap rooms, so my expectations were high but reality was a lot less. Bed was meh, as we stayed a few years ago and it was much more comfortable. Food choices were okay but, unfortunately, I got very sick after eating at Barons and had to leave a bingo session to throw up and go back to the room. I should have known this restaurant would be a problem, as I got coffee there in the morning and went to empty some cream into my cup and the little creamer container had been opened via someone shoving their finger into the top. So gross and mixed into new creamers so didn’t see it until I went to use it. The casino was clean but construction was taking place inside as well, so from 6am on workers and building was taking place. For the price, it would have been nice to have a luxury stay, but got motel6 instead.
Stayed 2 nights in Dec 2023
Response from Michele on Dec 7, 2023
Good Evening Nan, Thank you for your review. We do strive to exceed our guest’s expectations and I apologize that we weren’t able to accomplish that for you. Your feedback is important to us and will take into consideration. Please reach out to us if you would like to further discuss this. Kind Regards,

6/10 Okay

Mary

Traveled with family
Liked: Staff & service
Disliked: Amenities
I get the property is under construction everything else was great the room’s heater/ac made a loud noise we turned it off to be able to sleep. We paid for a courtyard view and got the parking lot construction view. The shower you had to turn the water handle all the way around to get warm to hot water.
Stayed 1 night in Dec 2023
Response from Michele on Dec 5, 2023
Good Afternoon Mary, Thank you for sharing your experience with us. I do apologize for the inconvenience about the water pressure, the view from the Courtyard, and the noise that the AC created. I hope we were able to assist you with that issue during your stay. If you would like to discuss this further, you are more than welcome to reach out to us. Thank you for choosing Viejas Casino and Resort.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, caring staff. Great facility.
Stayed 1 night in Nov 2023
Response from Brianna on Dec 5, 2023
Thank you so much Scott for taking the time to leave a review for Viejas Casino and Resort. We're thrilled to hear about your positive experience, especially your kind words about our friendly and caring staff. Your feedback means a lot to us, and we look forward to welcoming you back for more enjoyable moments at Viejas.

8/10 Good

Joni l

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful facility, bit no room housekeeping unless staying more than 3 days. Had to call and ask for towels or other needs. They were quickly responsive with these.
Stayed 3 nights in Nov 2023
Response from Brianna on Nov 30, 2023
Thank you, Joni, for highlighting the beauty of our facility. We're glad you found our team responsive to your needs. Your feedback is valuable, and we look forward to hosting you again at Viejas Casino and Resort for another wonderful stay.

10/10 Excellent

Garett

Liked: Cleanliness, staff & service
Construction
Stayed 2 nights in Nov 2023
Response from Brianna on Nov 30, 2023
Thank you, Garrett, for sharing your experience. We'd love the opportunity to welcome you back and exceed your expectations at our facility, and thank you for choosing Viejas.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the cleanliness of the property. The shuttle transportation was very convenient.
Stayed 3 nights in Nov 2023
Response from Michele on Nov 23, 2023
Hi Melanie, Thank you so much for taking the time to write such a wonderful review.We really appreciate it! We’ll make sure we convey the message to our shuttle drivers! They will be delighted to hear your feedback. We look forward to hosting you again very soon! Have a great day! And thanks again for the review.

6/10 Okay

BRN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My only issue with the staff was that I needed to check in earlier because we had a wedding event at 3 pm, and I called in the morning to ask if that was possible and offered to pay extra.. The staff did not bother to check if any rooms were not used the night before to know if that was possible. That resulted in having to get dressed somewhere else and having to hurry to check in right before the event. The one gentleman by the entrance greeted us and was super helpful in trying to check for us as we were waiting to check our luggage with the front desk...
Stayed 1 night in Nov 2023
Response from Torie on Nov 20, 2023
Thank you for choosing Viejas. My apologies your stay with us was not up to your expectations. I hope you are willing to return so we can make that right.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michele on Nov 21, 2023
Hello Diane, Thanks for taking the time to share your thoughts as a review. We are happy to know that you had a good experience while visiting our Casino and Resort.We look forward to seeing you again soon! Thanks,

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Torie on Nov 20, 2023
Thank you for your great review. We look forward to seeing you again!