Ratings based on 824 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom torrance

Fancy hotel in doqntown

Posted Nov 18, 2014
Arrived late Friday nite. Room next to ours had a very loud party going on so they moved us up several floors. Lovely, comfortable room!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, MI

Very nice hotel. Impressed for the price.

Posted Nov 18, 2014
Pros: Hot tub, size of room, size of bathroom, nice music in lobby
Location: Right near Gaslamp district with plenty of restaurants.
We were greeted by friendly staff. Impressed by the size of the room/bathroom. Nice touch to have the turndown service as well as the bathrobes. Hot tub was great.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 17, 2014
A unique hotel, old world elegance. Public areas are beautifully furnished. Room was spacious, clean and very comfortable. No compliants
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange county, california

Elegant & discreet oasis

Posted Nov 11, 2014
Great location near gaslamp quarter, petco field, convention center & seaport village. Classy for any honeymoon or anniversary. Wonderful staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Altadena, Ca.

Wonderful Stay!

Posted Nov 3, 2014
Pros: The elegant décor. The Sunday brunch was really nice and very nicely priced!!! And we were allowed a late check out after we enjoyed brunch.
Cons: The Happy Hour was not "really happy."
Location: Take a bicycle jitney to Morton's Steakhouse or Fleming's Steakhouse!
This was a perfect spot to spend a birthday weekend! The hotel was exquisite, the flower arrangements throughout the hotel were beautiful . I love old and elegant European style hotels and this was perfect for my stay. And even better, we could walk to the ever "bustling and enjoyable fun of the Gaslamp District with its saucy and raucously fun night spots.
2 out of 5
by A verified traveler

Nice Hotel But Too Many Hidden Expenses

Posted Nov 3, 2014
$36 a day to park car is ridiculous and then $17 resort fee per day? When you add it all up it was not worth it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 1, 2014
Pros: Nice decor. Nice GSA's, bellmen and housekeeping.
Cons: resort fee
As I mentioned in my prior note everything was excellent except for the resort fee. I look for those things prior to booking my room but I somehow missed this one. I would not have stayed there if I had noticed it. In Las Vegas I stay at the Platinum Suites solely because it does not have the resort fee. Even when it costs more.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Stockton,CA

5 minute walk to Gaslamp District

Posted Oct 27, 2014
Pros: The location and the great customer service
Location: Lots of shopping, balboa theatre down the street to catch comedy shows or concerts etc, movie theatre, Gaslamp district
The gentleman upon check in at 530am was extremely welcoming and very nice he had an excellent balcony room for us with a city view facing the bridge and ocean in the distance. NBC studios was also across our view which was cool. We are just steps away from the outside shopping mall, Gaslamp District and 7 eleven is across the street if you need anything that you may have forgotten. The staff was above and beyond courteous. Although the people staying at the hotel acted a bit snobbish towards my boyfriend. Maybe it's because we aren't the typical type of people they are use to seeing in this upper class hotel. I could be wrong though. This hotel exceeded our expectations. The balcony room was more than spacious and the style was old fashioned. I would stay here again. I would also recommend anyone staying get a balcony room it's pretty nice to have an actual balcony you can open the doors too and step out in to fresh air. Not many hotels have that luxury anymore. Again, the staff was what made our stay wonderful. They made us feel so comfortable. They define customer service.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom quebec, montreal

The hotel is close to downtown business district

Posted Oct 21, 2014
Pros: The staff is very professional, the amenities were excellent (wifi was slow on my iPhone) And the room comfortable.
Cons: The noise is présent since it is downtown, maybe a four star hotel can afford thicker windows on the side of main streets.
Location: The entertainment district, business area and the port are quite close. This offers a diversity to fill a couple of days.
The hotel was pretty good except for the insonorisation, I could hear music in the room beside me.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver, CO

Beautiful hotel close to Gas Lamp/Seaport Village

Posted Oct 20, 2014
We came into town for the weekend. Staff was very helpful and friendly. Room was spacious and very comfortable. Walking distance from everything.