Ratings based on 1,839 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. Great location to downtown.

Posted Sep 22, 2014
Pros: Staff were friendly and helpful. Room was clean-nice gift shop. Excellent location to transit system. Airport shuttle was so convenient.
Cons: Everything was satisfactory.
Location: Zoo.Nice boardwalk. Ships and museums nearby. Trolley tour of the city right across the street.
Extremely satisfied-clean room-friendly, helpful staff. Beautiful view from room
2 out of 5
by A verified traveler from Southern California

Overpriced

Posted Sep 19, 2014
Pros: Convenient for my dinner appointment and easy access to and from the freeway.
Cons: More services. When you pay this room rate, you expect a decent restaurant and bar to relax
Location: Location is the only plus. right on the harbor and convenient for sightseeing
Nice location on the harbor. No restaurant or bar. Disappointing room location on the tower which is not connected to the main hotel. Valet parking at $34 is a rip off. the bathroom was small and included the closet for clothes. Just generally inconvenient room location and at $175 a night not worth it.
2 out of 5
by A verified traveler from Washington, DC

Awkward

Posted Sep 19, 2014
Pros: The room was nothing special, but comfortable enough.
Cons: Front desk customer service was unhelpful, almost rude.
Location: Walk to Seaside Village - there are plenty of other hotels close by. 10 min to the airport.
I paid to upgrade to a room facing the sea and was given the key to a already occupied room. Walking in to an occupied room was the was the most uncomfortable hotel experiences that I have ever had. I immediately went back to the front desk. They said that the guests had checked out in person, so there was no way the hotel could have known.... shouldn't they have at least known whether or not it was clean? It made me feel unsafe, honestly...like they could give someone else a key to my room. The staff and manager were very unapologetic, and the only thing they could do was give me a different room - without a sea view. They could at least have comp'd the $5 breakfast I ordered! Also, there is no room service. Or if there is? There is no menu and no information about it in the room... I was traveling from the East coast for work, so an easy meal would have been nice, and not too much to expect from a $200+/night hotel. There is food within walking distance - little greasy spoon café downstairs and Ruth's Chris steak house, but I recommend a better hotel that has actual customer service (even the Holiday Inn) as hotels are not cheap in San Diego.
5 out of 5
Recommended
for Couples
by A verified traveler from gold coast

Wonderful experience staying here!

Posted Sep 17, 2014
Pros: cleanliness, friendly staff, overall ambience
Cons: nothing
Location: rail, trams, convention centre, restaurants, mexico
had a fabulous time at this hotel, room was fabulous,pool was great, food was good and staff were amazingly helpful
5 out of 5
Recommended
for Everyone
by A verified traveler

Great room and even better view

Posted Sep 16, 2014
Pros: location was the best
It was a great time! We loved the location of the hotel it was close to everything we wanted to do. The staff was very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Halifax

NIce Hotel, close to everthing.

Posted Sep 14, 2014
Pros: Very cleand and friendly staff.
Cons: Nothing. The hotel is getting another resuartant and bar establishment within a couple of months, then it would be perfect.
Location: Midway, Marine museum, tour boats, seaport, gaslamp district are all within walking distants.
Had a great time. The staff at the hotel were pleasant and very helpful. When we checked in and mentioned we were staying for two weeks, they ensured that we recieved a Bayside room. In a general conversation, we happen to mention our anniversary and received wine and a fruit and cheese tray when we returned to our room that night. The rooms are very clean , as was the whole hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2014
Wonderful staff, very helpful and ready to please. Located close to airport and lots of sightseeing opportunities. Only problem was could not use pool at night due to pilots and flight attendants staying there needing undisturbed sleep. We would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Posted Sep 11, 2014
Pros: great view and clean
Cons: cafe
Location: midway
This hotel has great view, nice staff and great room.
3 out of 5
Recommended
for Everyone
by A verified traveler from Bonita Springs

Nice hotel great views.

Posted Sep 10, 2014
Pros: Great views, close to harbor.
Cons: Disclose the hidden fees.
Location: Great restaurants, excellent night life and nearby beaches.
Did not like the fact that they did not disclose that we had to pay $24.00 per day plus the refrigerator & microwave for an additional $20 per day. Total of $44.00 per day extra fee that was not disclosed at booking.
3 out of 5
by A verified traveler from New Mexico

Clean but don't plan on sleeping in.

Posted Sep 8, 2014
I chose this hotel due to its close location to Gaslamp, Marina, and beaches. But when we first arrived we were told to give the card we used to book and ID. The front dest guy without telling me first swipes my card and after tells me that he charged me for 2 days of parking and $50 a day deposit. being that we were on a very strict budget I told that he needed to tell me first because we had wanted to pay cash for parking he said "no". I then told him that he needed to refund that so that we could pay a different way and he called over a lady who said that if we went on a tour and listened to her speak on timeshares she could give us our money back on an American Express Card. I walked away with my key and after that the lady and the front desk called four times that night and the following day and night. Also I paid extra for "free" wifi which doesnt have good service in tower 3 only tower 1 and also there wasn't a laundry facility which we were told there was which was only in tower 1. Each room had a balcony which lacked privacy it's cool if you are ok looking at your neigbors. Also construction on the next door building starts right at 7:00 am. I won't staying here again.