Thank you for your excellent rating, Lynette! We're delighted to hear that our location made your cruise transition seamless. Looking forward to welcoming you back on your next trip!

Thank you, Laura, for sharing your positive experience. We're glad you enjoyed our location and the convenience it offers. Your comments about our property are noted as we continue to improve our services. We hope to see you again soon!

Peter, we appreciate your top rating and are thrilled you found our location convenient. It's our pleasure to provide a comfortable and accessible experience. We look forward to your next visit!

Jameson, thank you for your loyalty and the great review! We're thrilled to hear each stay with us is a great experience. We can't wait to host you again!

Debra, we're thrilled to hear about your satisfactory pre-cruise stay! Thank you for pointing out the convenience and the amenities our location offers. We hope to be your choice of stay the next time you're setting sail!

Judy, it’s wonderful to hear that you enjoyed our location, comfy beds, and quick check-in. We're here to ensure an even better experience next time. For any future assistance, feel free to contact us at (insert hotel's phone number from the contact list corresponding to the review).

Cary, a 5-star rating is the best compliment we can receive. Thank you!

Leslie, we appreciate your perfect rating! Thank you for sharing your satisfaction with us.

Shane, we're delighted to hear that you find our place always awesome. Looking forward to welcoming you back soon.

Thank you for your review, Atlant. We're glad you found our property clean and hope your stay was comfortable. We look forward to welcoming you back!

Robert, thank you for sharing your stay experience. We're continuously working on improvements and value your input.

Arnulfo, the ocean views are indeed a highlight for us too. Thank you for appreciating them!

Shihua, we love that your kids enjoyed the playground! It's great to be a part of your family-friendly experience.

Dear Richard, thank you for taking the time to leave a review. We're pleased to hear that you appreciated our hotel's location and cleanliness. Your comfort is our priority, and we look forward to your next visit.

Dear Ana, we sincerely apologize for the shortcomings during your stay, from the room assignment to the noise disturbance. We understand the frustration and would like to discuss how we can make this right. Please contact our management team at your earliest convenience.

Thank you, Mendy, for the positive review. We're so pleased to hear that you had a great stay. We look forward to welcoming you back in the future!

Yolanda, your 5-star review is much appreciated! We’re thrilled you had a great experience.

Jasmine, your kind words about our hotel and staff mean a lot to us. Thank you for the review, and we hope to continue being a family-friendly choice for your travels.

Thank you, Charlton, for the fantastic feedback! We're thrilled that you enjoyed the balcony view. It's one of the many features we're proud of at our hotel. We hope to see you again soon!

Peter, we're glad you enjoyed the views and location. We apologize for the service shortfall at the front desk and are using this as a training opportunity to enhance our guest interactions.

Hi Suma, thank you for noting our convenient location. We hope you had a pleasant stay exploring the nearby attractions and look forward to welcoming you back.

Ellen, we appreciate your feedback and are sorry for any confusion in the parking area. We'll look into adding clearer signage to improve our guest experience. Thank you for letting us know.

We're sorry to hear about the issues with housekeeping you faced, Monica. Our team has been notified to ensure a more consistent and thorough service. Your feedback is crucial for us to improve.

Thank you, Alfredo, for the lovely review. It's fantastic to hear that our staff's service and our hotel's location made your stay great. We hope to see you again soon!

Russell, thank you for appreciating our location. We apologize for any inconvenience caused by the room and noise issues. We're looking into your concerns to improve our accommodations.

Nathan, we hear your concerns about the room amenities and temperature control. We're reviewing our facilities to ensure a more comfortable environment for our guests.

Hi Jeremy, we noticed your rating indicates there may have been some aspects of your stay that didn't meet expectations. We're here to listen if you wish to provide more details.

We're delighted you enjoyed the waterfront amenities and our proximity to the cruise terminal. Thank you for sharing your experience, Linda!

Linda, we're thrilled that our location added to the convenience of your cruise experience. Thank you for choosing us, and we hope to welcome you back the next time you set sail!

Chris J, thank you for the review. We're glad you found value in your stay and hope to continue being your choice of accommodation.

Danniela, we apologize for the cleanliness issues you encountered. We take your feedback seriously and have addressed this with our housekeeping team to ensure a more attentive service.

Hi Damian, we saw your rating and would like to know more about your experience. We're committed to guest satisfaction and would appreciate any additional feedback you can provide.

Charles, it's wonderful to hear that our staff, especially Luis, provided excellent service. Thank you for the shoutout, and we can't wait for your next visit!

Chris, we're happy to hear that our location served you well for your Disney Cruise. Thank you for the positive feedback, and we hope to be a part of your future travel plans.

Thank you for your feedback and for highlighting our great location and the wonderful bay views from your room. We're pleased to know that the comfort of your bed and the service provided by our staff added positively to your stay. We also appreciate your suggestions for improvements; please know that we are continuously working to update our amenities to enhance the guest experience. Your comments have been shared with the relevant teams for consideration. We hope to have the opportunity to welcome you back in the future for an even more satisfying stay.

We are thrilled to receive a 5 out of 5 rating from you! Thank you for taking the time to share your experience. It's rewarding to know that we've been able to provide a stay that met all your expectations. Your feedback is greatly appreciated and has been shared with our staff to continue inspiring and motivating them to deliver exceptional service. We look forward to welcoming you back soon.

We are genuinely sorry to hear about your disappointing experience and the concerns you've highlighted regarding the property's condition and the level of service you received. We take your comments seriously and are currently addressing these issues to ensure they are resolved. Should you wish to discuss your stay further, please contact us so we can better assist you. We hope to have another opportunity to better meet your expectations.

Thank you for taking the time to review your stay with us. We would love to hear more about your experience to understand how we could have turned your four-star stay into a five-star one. Your feedback is invaluable, and we hope to serve you better in the future.

4 out of 5by Duane onExpediaPosted Apr 15, 2024Conveniently located.Respond Share with your staff5 out of 5by Melissa onExpediaPosted Apr 14, 2024I stayed for one night. The king room was spacious and clean. The hotel is convenient to eateries and breweries. It is dated but it is an older hotel, so it's expected. I would stay again.Respond Share with your staff10 out of 10by terry onHotels.comPosted Apr 14, 2024Enjoy stay, just across the street from cruise line ships vary convenientRespond Share with your staff10 out of 10by Joel onHotels.comPosted Apr 14, 2024Respond Share with your staff5 out of 5by Sonja Annika onExpediaPosted Apr 14, 2024The parking fee is a bit steep for guests compared to other properties within the company, but that's my only complaint.Respond Share with your staff5 out of 5by helen onExpediaPosted Apr 14, 2024great views and good restaurants close byRespond Share with your staff5 out of 5by david onExpediaPosted Apr 13, 2024Respond Share with your staff10 out of 10by Annie onHotels.comPosted Apr 13, 2024Respond Share with your staff4 out of 5by David onExpediaPosted Apr 13, 2024Respond Share with your staff4 out of 5by Wendi onExpediaPosted Apr 12, 2024Solid hotel in great location.Respond Share with your staff5 out of 5by Mandy onExpediaPosted Apr 12, 2024Pretty niceRespond Share with your staff5 out of 5by Nasser onExpediaPosted Apr 12, 2024Staff was incredibly professional and knowledgeable. We throughly enjoyed our stay and highly recommend.Respond Share with your staff4 out of 5by Bonnie onExpediaPosted Apr 12, 2024We stayed in a superior 2-double-bed room on the 3rd floor of Tower 2. It was clean and quiet. The beds were comfortable. The bathroom was clean. It had a small vanity area. The door to the bathroom was the barn door type with a translucent area. That was fine for us as a couple. There was a vending macine nearby. It accepts credit cards only. We both tried more than one choice, but we were not able to get it to dispense bottled water. It was quite aggravating to get back to the room, check our credit card accounts, and see pending charges with nothing to show for it. We did finally get bottled water from the gift shop. We would stay here again. It's a great location close to the Santa Fe Depot and the trolley system. We will look elsewhere for refreshments.Respond Share with your staff6 out of 10by Rena onHotels.comStorm weatherPosted Apr 12, 2024Waited after cruise from 9:30 am till 4:30 pm to check in room. We were staying 2 nights and assured we would not have to change rooms for 2nd night due to maintenance ( this was on Easter Day) they were very short staffed the day before and what maintenance was going to be done on Easter. We were told we were being moved to a main floor room in another tower until I asked why we were being downgraded with A room with no view or balcony

We appreciate your feedback, Helena! It's great to know that our free airport transportation and proximity to the port terminals enhanced your stay with us. We hope to be your preferred choice whenever you’re traveling for a cruise!

Melissa, thank you for your wonderful feedback! We're delighted to hear that the spaciousness and cleanliness of the king room met your expectations and that our historic charm added to your experience. We appreciate your understanding of the building's character and are thrilled you would choose to stay with us again!

Robert, we appreciate your feedback regarding the slow drains. We are looking into this issue promptly to ensure that it is resolved. Thank you for bringing this to our attention, and we hope to welcome you back again with all facilities functioning smoothly.

Sonja, we appreciate your feedback regarding the parking fee. We strive to keep our pricing competitive and will review your comments as we evaluate our fees. We're glad to hear that this was your only concern and that your overall stay was enjoyable. Thank you for letting us know!

Helen, thank you for your excellent review! We're delighted you enjoyed the views and the nearby dining options. It's always great to hear that our guests can take full advantage of our location to enhance their stay. We look forward to your next visit!

Wendi, we appreciate your positive review and are glad you enjoyed the location of our hotel! If there's anything we can do to make your next stay even better, please let us know.

David, thank you for the five-star rating! We're happy to see that you enjoyed your stay and appreciate you choosing our hotel. We hope to welcome you back soon!

Thank you, Mandy, for your kind words! It's great to hear that you had a pleasant stay with us. We look forward to your next visit.

Nasser, thank you for the glowing review! We're thrilled to hear that our team's professionalism and knowledge made your stay memorable. We appreciate your recommendation and can't wait to have you with us again.

Diane, we're pleased that our complimentary airport shuttle added convenience to your stay. Thank you for choosing our hotel and for sharing your positive experience. We hope to serve you again soon!