Ratings based on 2,633 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Los Angeles

No A/C and no Help

Posted Mar 2, 2015
Pros: The location is great to be active the Marina
Cons: The front desk should check back to see it the issues are addressed when brought up to their attention.
The Hotel in general is nice no complaints there. My complaint is the lack of attention to the customer experience which I see as a major problem. We noticed the rooms AC unit was not working late in the evening, I lowered the temp on the unit to the lowest temp 60 Degrees, I opened the balcony door to let in cool air but the the room was easily over 80 degrees. Once we put the toddler to sleep i did not want to call and risk waking him up, although the heat kept him up and us up as well because by keeping the balcony open the black out curtains kept opening and bringing in all the light plus all the unwanted sound of the Santa Fe Train Stating across the street. The next day I call in to see if we can get this fixed or possibly moved and they "took note of the request" but when we came back from our event the situation was not fixed so another night of an open balcony and 80 degree night. My parents took our child to their hotel and the kid slept like a rock in their AC cooled room. I never brought up the situation with the hotel because my parents needed me to rush back to their hotel early in the morning plus at check out they did not even bother to ask how the stay was but they did remind me to pay for the parking.
4 out of 5
Recommended
for Everyone
by A verified traveler

Big Room & Great Location

Posted Mar 2, 2015
Pros: Location
Cons: Cleaning - it was basically clean but could have been better.
Location: Right on Harbor - almost across the street from whale boats, ferry to Coronado, etc.
I enjoyed my stay at this hotel. The room was huge, the bed was comfortable, the shower was hot with great water pressure and the location was great - easy access to waterfront, downtown, & airport.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

Estancia Tranquila y agradable

Posted Mar 2, 2015
Pros: Ubicación, limpieza y sobre todo la promoción que me ofreció Expedia
Cons: ...
Location: Esta en la Bahia, por lo que cerca están muchos museos y restaurantes, el Museo Marítimo USS Midway (porta aviones) Museo Marítimo entre otras atracc
Muy buen ubicación, limpio atención amable, cercano a muchas lugares de interés, tambien es importante mencionar el servicio de transporte continuo al aeropuerto de San diego
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Very nice hotel, friendly people. I would recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to cruise ships

Posted Mar 2, 2015
Pros: Location and cleanliness
sales staff were over bearing and wouldn't take no to attending a presentation... became annoying
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego bayside

Location Location Location

Posted Mar 1, 2015
In little Italy! Right on the Bay. I loved it! Friendly staff. Beautiful view of the Waterfront if you are into that type of thing. I am into nice views and balconies near the water. This is the location for me!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lakeland fl

Nice place and location

Posted Feb 28, 2015
We had a great evening and the bed was great. Loved the location and our view was awesome
2 out of 5
by A verified traveler

Hotel room had a bad smell

Posted Feb 28, 2015
Stayed there multiple time. This stay was not a pleasant as past experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Barbara

Great location, great stay

Posted Feb 28, 2015
Pros: Location, location, location
Cons: Nothing
Location: Lots of walking to enjoy with great restaurants
The best trip this year for our family, with lots to do and see in the area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2015
Cons: The room had a musty smell.
My flight was canceled and they allowed for ealry check in with no issues.