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Reviews of Inn By The SFO

2 out of 5
Inn By The SFO
701 Airport Blvd, South San Francisco, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 382 out of 1000 reviews" "
Rating 8 - Good. 352 out of 1000 reviews" "
Rating 6 - Okay. 136 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 71 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Karla, Big Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ram on Apr 18, 2024
Thank you for your positive feedback.

6/10 Okay

Sukanya

Stayed 2 nights in Mar 2024
Response from Ram on Apr 10, 2024
Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel.

2/10 Terrible

Stanley

Disliked: Cleanliness, staff & service, property conditions & facilities
No one was there when I arrived at 1am on March 18th to check me in.
Response from Management on Mar 29, 2024
Sorry for your inconvenience.

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled.
Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Thank you for taking the time to provide us with feedback. We apologies that your stay did not meet your expectations and we will take steps to address this issue in the future.

2/10 Terrible

Miranda

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Visible dirt on carpets and surfaces. Gross and dirty. Not suitable for a stay with my child. Not suitable if you would like a clean hotel room.
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay

10/10 Excellent

Sai

Stayed 1 night in Feb 2024
Response from Ram on Mar 29, 2024
We appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that your oved you experience us.

10/10 Excellent

Zeb

Stayed 1 night in Feb 2024
Response from Ram on Mar 29, 2024
We have passed your wonderful review onto our team at Motel thank you so much for taking the time to leave a review about our staff and service.Our customers feedback guides our business and helps us keep improving the service we provide.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 12 nights in Feb 2024
Response from RAM on Feb 28, 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

2/10 Terrible

Binh

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property promised breakfast and there was no breakfast served. They only had some coffee, apples, and oranges and called it Breakfast. We asked for a refund and to leave the hotel and they called the police on us stating that we wanted to pick a fight and threatened to hurt them. We were there on vacation so why will we do such things? The hotel carpet was smelly and dirty. The room was dark, windows were dirty and foggy. Room was super cold, just a thin blanket and sheet. We did not sleep well because we were so cold that night. Upon awakening, we were hungry and found out that they dont serve hot breakfast as what they advertised that breakfast will be serve from 7-10 am. Then they told us to wait 15 minutes, breakfast will be ready. We waited for 30 minutes, went down to the lobby and the laddy said her manager went to Costco to get some breakfast, We waited again for him and when he came back with some apples, he said that was our breakfast. We said we want to leave and get a refund and he was I am busy, Cant you tell. Wait. He has no manner and super bad customer service. Do nt stay at this hotel.
Stayed 4 nights in Feb 2024
Response from Management on Feb 19, 2024
I hope this note finds you well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This isn't very reassuring to hear, but we hope you give us another chance to make it up to you

2/10 Terrible

Cindy, San Francisco

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Val

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par

2/10 Terrible

Hager

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was extremely misleading. no breakfast provided, was not provided any room service or even changing of waste containers/trash. room was covered in dust and someone definitely entered the room while I was out but didn't do anything. very weird. would not recommend to anyone.
Stayed 3 nights in Feb 2024
Response from Management on Feb 12, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from RAM on Feb 12, 2024
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

10/10 Excellent

Cindy, San Francisco

Liked: Amenities
Great location
Stayed 1 night in Jan 2024
Response from RAM on Feb 1, 2024
Thank you for your kind comments. I will be sure to let our staff know how much they impacted your experience. We are always pleased to be your second home whenyou're in the area.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel for value.
Stayed 1 night in Jan 2024
Response from RAM on Feb 1, 2024
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

4/10 Poor

Barbara

Traveled with family
Disliked: Staff & service, property conditions & facilities
Given a room where super bright ceiling light would not turnoff. Only other option was to move downstairs at 11pm. No elevator and we are handicapped. Very disappointing.
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Rafaella

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
there’s no breakfast at the property, they should remove from their website “free breakfast” because for example i booked there just for the breakfast in the morning and didn’t have
Stayed 1 night in Jan 2024
Response from Management on Feb 12, 2024
Thank you for your positive comments and I am pleased you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay, and don't try my best to rectify the situation

2/10 Terrible

David

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was fine for work
Stayed 4 nights in Jan 2024
Response from Management on Mar 9, 2024
I hope this note finds you well. We have sent your feedback to the personnel concerned. I apologize for this bad experience.

4/10 Poor

Hongbo

Stayed 1 night in Jan 2024
Response from Management on Feb 12, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's a boost for us every time we hear positive reviews such as this.

4/10 Poor

Yoon

Disliked: Cleanliness, staff & service, property conditions & facilities
OMG have some pride
Rooms need major remodeling, carpet was filthy. Not cleaned, dirty tub and floors. Positive note bed was comfortable and parking.
Stayed 2 nights in Jan 2024
Response from Management on Jan 13, 2024
Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences that you experienced during your stay and don'thesitate to call me to share more information and I will try my best to rectify the situation

10/10 Excellent

kira

Stayed 1 night in Dec 2023
Response from Management on Jan 1, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's a boost for us whenever we hear positive reviews like this. We will be sure to let [Ram] know that he made an impact during your stay. We hope to welcome you back to the hotel soon!

2/10 Terrible

Ananth

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean at all. The property did not provide breakfast as promised on Expedia . Terrible experience…
Stayed 3 nights in Dec 2023
Response from Management on Jan 1, 2024
8. Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconvenience that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

6/10 Okay

Dennis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Needs to have a better continental breakfast (very limited selection)
Stayed 1 night in Dec 2023
Response from Management on Jan 1, 2024
Thank you for your review. I am glad to hear that overall your experience was positive. I amdisappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forwardto seeing you soon

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 23, 2023
Thank you for taking the time to review your stay with us. We will let [Ram] know that you were pleased with his/her service. We hope to welcome you back againsoon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The remodeled rooms are very nice, providing a microwave, a small refrigerator and a coffee maker.
Stayed 2 nights in Dec 2023
Response from RAM on Dec 23, 2023
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon

4/10 Poor

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Basic and extra dirty
Dirty. Almost everything (headboard, tables, desk, lamps, TV, walls) had a smear of something. Maybe it was mud, food, bodily fluids, I don't know. There was also a decent layer of dust behind the tables/desk. Phone in the room did not work. The shower would not stop dripping even with the handle turned fully off. The toilet would make some kind of noise occasionally. Something like after you flush and the sound it makes when the tank is just about done filling back up. Front staff at check in was nice though. Bed was okay. Microwave was convenient. Ample free parking in a Tuesday. If you don't mind the level of cleanliness, this place is fine.
Stayed 1 night in Dec 2023
Response from Management on Dec 8, 2023
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

6/10 Okay

Gilbert

Traveled with partner
Liked: Property conditions & facilities
Good part is at least first floor rooms didn't have much road or airport noise. Bit of mildew, we had to tighten loose toilet seat, carpet clean but dust on furniture. There was some apples/oranges as well as packaged pastry for breakfast. Don't know when those hours are because they have to leave the door locked when no one is there and didn't want to ring the bell just to get that. However, there is a good Mexican bakery Hijas del Gallo a few blocks away. No extra charge for parking.
Stayed 2 nights in Oct 2023
Response from Management on Oct 19, 2023
. We appreciate you taking the time to provide us with such detailed feedback about yourstay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities
The owners were very accommodating of my need to keep the room beyond the vacate hour. The property needs updating but is good value for San Francisco. The room was clean.
Stayed 1 night in Oct 2023
Response from RAM on Oct 14, 2023
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

10/10 Excellent

Jacquie

Stayed 2 nights in Oct 2023
Response from RAM on Oct 16, 2023
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

6/10 Okay

RAFAEL

Liked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from RAM on Oct 9, 2023
I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future

8/10 Good

Parvathy, Chico

Stayed 1 night in Oct 2023
Response from Management on Oct 30, 2023
.Thank you for taking the time to review your stay with us. We will let [Ram] know that you were pleased with his/her service. We hope to welcome you back againsoon.

6/10 Okay

Trece

Stayed 1 night in Oct 2023
Response from Management on Oct 9, 2023
Thank you for taking the time to review our property. I am glad to hear that we will be your top choice when you visit [South San Francisco]. We look forward to welcoming you back soon!

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Management on Sep 24, 2023
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us a phone number or email address so our Hotel manager can discuss your issues personally.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
inn at sfo
parking was very tight, especially since someone parked right in the middle of two spaces. the only other open space was unmaneuverable. luckily there was one spot on the street I was able to get into. the tv never worked; every day "someone will be here tomorrow." we didn't bother to ask about it the 4th night. we used a roll away bed for two nights; it was like two layers of fabric over the springs. it definitely needs a new mattress.
Stayed 4 nights in Sep 2023
Response from Management on Sep 22, 2023
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconvenience that you experienced during your stay, and don't hesitate to call me to share more information

10/10 Excellent

Victor

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent place for a short stay.
Stayed 5 nights in Sep 2023
Response from RAM on Sep 20, 2023
Thank you for taking the time to review our property. I am glad we will be your top choice when you visit [South San Francisco]. We look forward to welcoming you back soon!

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness
It was fine. I did not need anything fancy. Low key. Found a spot to eat downtown. Overall good.
Response from RAM on Sep 19, 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

4/10 Poor

Jacqueline

Business traveler
It would have been nice to be able to enter the lobby to get out of the traffic noise & to hear the person behind the dividers. I couldn't ask questions or hear them at all. Their only concern was that I wasn't sneaking any additional people into my room! I travel to SFO for medical care & am typically in a lot of pain. So the extra standing & inability to ask questions compounded my discomfort. I couldn't even ask for a copy of my final receipt.
Stayed 1 night in Sep 2023
Response from Management on Sep 17, 2023
Thank you for your review. I am very happy that the staff was welcoming andaccommodating and that you enjoyed [insert the other positive points that the guest mentioned here]. However, I am sorry to hear that you were not satisfied with it. This has been communicated to the concerned staff

6/10 Okay

David Christopher

Business traveler
Disliked: Amenities, property conditions & facilities
The property isn't in the best of areas, there is not a lot of choice in the way of restaurants close, most things are less than appetizing looking and a decent walk away. i Found myself ordering doordash which is ok I guess. The room was not cleaned once while I was there. No one changed the sheets or asked if I needed additional linens or anything. I didn't feel secure, the lone door into the room area was open more often than it was closed, and it really wouldn't matter since the parking lot in the back was wide open anyway. On my First day, the police spent a significant amount of time questioning my next door room neighbor. Again none of this made me feel safe. Speaking of safes, the safes in none of the rooms work. I ended up carrying around all of my valuables for all three days of the conference I was attending. All in all I would not recommend this hotel, I understand why they are so adamant about not refunding people who prepaid for this hotel. DO NOT stay here.
Stayed 3 nights in Sep 2023
Response from Management on Sep 15, 2023
Thank you for your positive comments and I am pleased you had a good stay overall. However, I apologize for the inconvenience that you experienced during your stay, and don't hesitate to call me to share more information

2/10 Terrible

Brett

Stayed 1 night in Sep 2023
Response from Management on Oct 5, 2023
Thank you for your positive comments and I am pleased you had a good stay. However, I apologize for the inconvenience that you experienced during your stay and don't hesitate to call me to share more information

8/10 Good

Eric, Sacramento

Business traveler
Liked: Staff & service, amenities
For a same day reservation via Expedia, late night check after 10pm it went fairly well. Took the last tight fitting parking spot. The room is essentially clean but could use some new carpet and at least a good carpet edge cleaning as there is a considerable build up of dust. For the price Im not expecting Egyptian cotton sheets, just clean floors and bedding. It would've been nice to have at least two hangers instead of one. Overall the price is what would have me coming back, cheapest with nice amenities for someone that is going to stay one night tops.
Stayed 1 night in Sep 2023
Response from RAM on Sep 14, 2023
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

2/10 Terrible

Bradley

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast (besides some packaged pastry and fruit) Bed was hard Stains on the walls, mildew in the shower, microwave was ancient and dirty on the inside. No elevator. Toilet tank was leaky and kept making noise. I'm amazed this has 8/10 stars, are NPCs making these reviews? DO NOT STAY HERE.
Stayed 6 nights in Sep 2023
Response from Management on Sep 13, 2023
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, property was fine, especially for the price. It is in a mixed industrial / residential area, just off the freeway and near the airport, so it’s a few blocks to restaurants or services, but there are good food options if you don’t mind walking a few blocks. Would consider again considering the price advantage over nearby properties.
Stayed 1 night in Sep 2023
Response from RAM on Sep 13, 2023
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to check-in and check-out, the owner seems very personal.
Stayed 1 night in Sep 2023
Response from RAM on Sep 12, 2023
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area

8/10 Good

Henry

Stayed 1 night in Sep 2023
Response from RAM on Oct 1, 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

4/10 Poor

William

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty black mold in bathroom toilet sit was falling off electrical socket by bed was loose interior of box showing soap hloder for shower wassitting on sink counter over all pretty bad
Stayed 1 night in Sep 2023
Response from Management on Sep 8, 2023
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us a phone number or email address so our Hotel Manager can discuss your issues personally.

2/10 Terrible

Gurtej

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 1 night in Sep 2023
Response from Management on Sep 5, 2023
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconvenience that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The manager was kind to check us in late. However, the room was the worst. There was a broken desk, broken sink fixtures, and the lamp above the sink blew out in the morning. The only positive was a comfortable bed, but it was a sleigh bed that took up half the room. When I went to check out, the lobby still wasn't open so I had to disturb the manager again. Overall I won't stay here again.
Stayed 1 night in Aug 2023
Response from Management on Aug 31, 2023
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay, and don't hesitate to call me to share more information and I will try my best to rectify the situation.

8/10 Good

Sorin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Room was clean and functional, parking was good. Cons: breakfast was poor... sweet cookies.
Stayed 3 nights in Aug 2023
Response from RAM on Aug 24, 2023
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

8/10 Good

Loraine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Blessing came in small package..
The registar agent was kind and professional. Rooms were kind of small but nicely done.The advertisment was a bit unclear as the room "last ròom", was quiet different from what I found upon arrival but the agent was willing to show us the room I thought we were getting. He then stated the price difference. We did get it but only because it was my birthday and my friend was kind enough to spring for the substantial increase. Tip: Request additional towels in advance. Best part was it was quite and parking was included~♡
Stayed 1 night in Aug 2023
Response from Management on Aug 20, 2023
Thank you for taking the time to review your stay with us. We will let [Ram] know you were pleased with his service. We hope to welcome you back again soon.

6/10 Okay

aida p.

Stayed 1 night in Aug 2023
Response from Management on Aug 13, 2023
Thank you for taking the time to review our property. I am glad to hear that we will be your top choice when you visit [South San Francisco]. We look forward to welcoming you back soon!