Ratings based on 4,243 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2015
beautiful hotel excellent location wonderful helpful staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
Pros: Soooo unique!!! The brick walls give it such character! Beautiful
Beautiful character hotel!!! Had a Great stay! Ideal place to stay if visiting Fishermans wharf.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal, QC

Great hotel in an excellent location

Posted May 4, 2015
Pros: The location
Location: Plenty of good restaurants, gift shops and tours of all kinds (including boat tours). The hotel is also walking distance from the famous Pier 39.
San Francisco is one of my favourite cities in the entire world. I love the weather, the people and the activities. It is a city that can be enjoyed by people from all walks of life.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami

Great location , very nice staff

Posted May 2, 2015
Great location Staff where very helpfull anf trustworthy Rooms where comfortable
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Lauderdale, FL

Great Location, small rooms

Posted Apr 30, 2015
Overall good experience, all of the interior facing units have a terrible view of each other's windows and the roof of the ground floor, so make sure you request an exterior unit with a view of the street. My room was nice but very small. Expensive Valet at $50 per night!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location

Posted Apr 28, 2015
Located on main strip, near Trolley stop and Ghiradelli Square. Also not very far from Lombard Street and Little Italy. Wine tastings in the afternoon and friendly staff.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Portland, OR

Center of Everything

Posted Apr 25, 2015
Pros: Room service and the bed.
Cons: More selection to the mini-bar.
Location: Fisherman's wharf, Ghirardelli Chocolate Factory, The San Francisco Dungeon, Boarding for Alcatraz, Aquarium at the Bay, Crab House on Pier 39, etc
Great location, can see just about everything San Francisco has to offer in walking distance from this hotel. Decorated in an amazing oceanic/shipwreck rooms this hotel not only had great staff but there was much comfort felt in the bed alone, I swear those beds are by far the best I've ever experienced! Definitely recommend this place to anyone who is looking for a nice small getaway! Definitely great for couples!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, AU

Wonderful!

Posted Apr 23, 2015
A perfect spot to call home with fabulous customer service - loved it and would highly recommend! The photos on the website don't do this treasure any justice. It's got a fabulous vibe and the location couldn't be more perfect. Well done to all the staff for excellent service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel on Fishermans Wharf

Posted Apr 22, 2015
Concierge was excellent. Staff always willing to assist. Excellent location to everything!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sheffield

San Francisco hotel

Posted Apr 21, 2015
Pros: Great location Comfortable rooms
Cons: Air con units bit noisey in rooms Showers could be better
Location: Cable cars Pier 39 sea lions etc Easy cycle to Golden gate bridge
Great location by fisherman's wharf Handy for cable cars/restaurants/shops etc Helpful staff Parking not so easy nearby unless you opt for valet parking