Ratings based on 2,184 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient for the international airport .

Posted Jul 17, 2014
Pros: Efficient well informed staff ,shuttle bus service,comfortable rooms.
Staff very helpful.Restaurant and bar available in hotel and very reasonable which is uncommon at airport hotels.Rooms small but very comfortable. Quite noisy but to be expected as people tend to be coming and going all the time.
3 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Close to hotel

Posted Jul 13, 2014
Pros: Friendliness of staff
Location: Location is okay, u can hear the planes cross. Mcdonalds is near if u need a burger fix.
Inexpensive place to stay. Close to airport so u can catch the BART from there. Wish it had a kitchen though.
4 out of 5
Recommended
for Everyone
by A verified traveler

End of our vacation

Posted Jul 13, 2014
Pros: Location, Staff, Cleanliness, Parking
Cons: Better communication regarding the breakfast not being included OR lower the price of the breakfast so that regular people can afford it.
Location: Location in relation to the airport was a deciding factor for us.
Nice hotel, very friendly staff at front desk. Was slightly wonked that the beautiful breakfast displayed on the first floor was not included in our room booking. There was nowhere on our booking to "request" breakfast be added to the room. We ended up leaving and eating somewhere else. Couldn't justify $9/person for breakfast there. Otherwise, perfect hotel for anyone flying out the next day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Near to airport

Posted Jul 12, 2014
Good experience staff friendly Clean near to airport shuttle service
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good location to SFO

Posted Jul 10, 2014
Pros: Location to airport.
Location: Took the BART for the airport,via shuttle and did the tourist sites.
Excellent location for SFO, punctual shuttle. Good bar and restaurant nice decor. Food was excellent, sent compliments to the chef!
5 out of 5
Recommended
for Everyone
by A verified traveler from mo

Comfort

Posted Jul 8, 2014
Great room with a view so comfortable my daughter did eant to leave
2 out of 5
by A verified traveler

Dumpy

Posted Jul 3, 2014
Pros: see above
Cons: see above
Check-in guy was courteous, but that is about all the Grosvenor had going for it. Our electronic room keys did not work twice and we had to keep returning them. The windows didn't fully close and it was a straight drop down and we were traveling with small children. The room felt and looked skanky - worn, not very clean, decorated like a bordello. No proper light - but only french-fry light on a timer- in the bathroom. Smelled like a car freshener laced over the inside of a dirty car; automatic wake-up device on the phone inoperable and no-one picked up when you called the front desk.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good overnight stay

Posted Jul 2, 2014
Pros: Convenient, reasonably priced
Cons: First impression, the lobby, could do with refreshing.
We were passing through San Francisco, so only needed a simple overnight stay. Against this undemanding criteria, we were not disappointed. The hotel looks a bit tired, but so do an awful lot of US hotels, especially in New York, including quite expensive ones. Drinks at the bar followed by a restaurant meal, were all perfectly reasonable, if not particularly distinctive. But, for a reasonable price, easy airport shuttle service, and a good sized and comfortable room, we cannot be overly critical. The one failing was a very noisy fridge (or was it the internal aircon unit, difficult to say). Whilst we were able to cope with aircraft taking off, the erratic and noisy fridge proved a disturbance.
3 out of 5
Recommended
for Everyone
by Canadian

Airport Hotel Good Place to Rest

Posted Jun 29, 2014
Pros: Shuttle to the airport
Stayed here two nights - on our arrival and before our departure.Staff was very pleasant. Rooms were clean and comfortable. Coffee available in the morning before the shuttle to the airport.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

convenient to airport.

Posted Jun 28, 2014
It was fine for a night. I was 2 rooms from the elevators and the dings woke me up during the night. The food was good but my waiter seemed cranky. Perhaps he didn't enjoy a single diner. However the rest of the staff was great.