Ratings based on 2,761 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

How disappointing from the construction going on..

Posted Jun 20, 2015
Pros: they provided a shuttle to the airport
Cons: better management and a complete overhaul
We were very disappointed with this hotel...rooms not updated nor very clean...food bad and they were out of many things. Staff unfriendly, not a great experience.
4 out of 5
by A verified traveler from Colorado

Posted Jun 7, 2015
Pros: It was close to the airport
Location: This is a very industrial area so you will need to go into the city about 30 minutes away for things to do.
The hotel was being renovated which made entering and parking a little difficult. We would have liked expedia to let us know this prior to booking. We had a handicapped traveler with us and the construction made it difficult to get in and out of the hotel.
4 out of 5
for Everyone
by A verified traveler from Orlando,FL

easy access to SFO airport, supportive staff.

Posted Jun 3, 2015
Pros: Close to airport no traffic, close to places I wanted to visit in San FRancisco
Cons: free breakfaST TO ALL guest
Location: Close tourist spots in San Francisco
Pleasing experience, close to everything I wanted to visit in San Francisco.
3 out of 5
for Families
by A verified traveler from CA

Good hotel in renovation

Posted May 29, 2015
Pros: Shuttle bus
Rooms were clean, has a convenient shuttle going to the airport. However, the hotel is currently going through a major renovation. Front entrance and part of the lobby is closed.
5 out of 5
for Everyone
by A verified traveler from Sacramento


Posted May 28, 2015
Pros: Most everything, the room, the staff, the food.
Cons: The bathroom was small
Location: ok, I really liked having a McDonalds across the street. easy freeway access, lots of restaurants to choose from. very close to SFO, makes it easy.
I really enjoyed my stay. My daughter said the bed was a little hard, but I thought they were great. Good Breakfast! Nice clean room, very comfortable. Friendly Staff. The elevator is a little old but I felt it added to the charm of the place and they're updating! :) Close to lots of restaurants and Hwy access. I would definitely recommend to my friends and will go there again. Really Great Time!
4 out of 5
for Everyone
by A verified traveler

Nice hotel next to airport

Posted May 17, 2015
Very clean and quiet. Very close to the airport. Clean and nice breakfast.
3 out of 5
for Everyone
by A verified traveler from Union city

Worth it.

Posted May 11, 2015
All good except that we could hear th E planes and the air system was a bit loud.
3 out of 5
by A verified traveler from Boston area

Convenience at a price

Posted May 10, 2015
Pros: The bed.
Cons: Courtesy van service. Room service. Front desk personnel.
Location: Close to airport.
I call from airport for a courtesy van pickup. Response: "Driver is on his way, shouldn't be more than 10 minutes". 35 minutes later I and others were picked up. Traffic was not the problem. Front desk check-in: I say:"Here in my reservation, an ID and the credit card to be used for this stay, it is different from the card used when the reservation was made". Twice in the next 2-3 minutes I was asked "is this the credit card to be used for this stay"? Listening skills need sharpening. Once in the room I ordered from room service almost immediately. My order was taken my a very polite man and he told me it will be there in about 30 minutes. That gave me time to unpack, shave and was my face. 10 minutes later, in the middle of shaving there is a knock on the door....it's room service. After washing the shaving cream off my face and letting the delivery person enter, it is obvious that this is not my order. He leaves and returns about 15 minutes later with the correct order and I have finished shaving. The correct food is delivered this time. During my 18 years of weekly travel I normally would eat in my room, 4 night a week. I've had food delayed on more than several occasions, but this was the first time I've ever had the wrong order delivered. This was not the delivery person's mistake....he did what he was told to do and it was documented as such, on the invoice. The food was good, the ice tea was terrible but I slept like a baby that night....and awoke very rested.
3 out of 5
by A verified traveler from Beijing

Posted May 2, 2015
Pros: Location is good, Parking is free.
Cons: Facility is too old. Need to updated.
Location: Go to the airport is easy.
The Entrance is under construction, hard to find the real entrance the hotel. It is a side door temporally used as entrance. No clear sign about it. My room is facing to the highway, and window is sealed not very well, very noisy.
2 out of 5
by A verified traveler

40 minute wait for courtesy van Then 25 minutes mo

Posted Apr 29, 2015
Pros: old feel. But will never go back.
Cons: lights, water, and reasona blue timing of tranposrt to the hotel. I watched other vans go by 3 times before mine came. Then 2 stops before arrival
Location: no time
After I got to the courtesy van line at the airport it took over an hour to get to the hotel. I asked fif there was water in th room they said yes. There was No water in the room Thay brought some The bedstead light went off and on unpredictably. Mostly off. Too tired to deal with them fixing a wiring problem behind bed. very small dark room. ok if lights worked