Ratings based on 2,187 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Los Angeles

Excellent restaurant in hotel

Posted Jul 24, 2014
Pros: The restaurant and the friendly and helpful staff
Cons: Well, our room was right in front of the elevator and we could hear it ring every time the door opened. That kept me awake.
Location: I don't know
The chef is amazing; we had an excellent dinner in the hotel restaurant despite arriving near closing time. The Mongolian beef with asparagus was especially exquisite.
4 out of 5
Recommended
for Everyone
by A verified traveler from new York

Posted Jul 23, 2014
Very pleasant. Air conditioning a bit noisy but it drowns out the sounds of the over head Staff very pleasant
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and in central location.

Posted Jul 22, 2014
Pros: The room
Cons: Yes, the phone was not working in my room so I had to take my bags down by myself.
The parking that I was charged for was terrible. I had to park on the grass and the sprinklers came on and sprayed my car. I drove around for 10 minutes looking for a parking spot.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient for the international airport .

Posted Jul 17, 2014
Pros: Efficient well informed staff ,shuttle bus service,comfortable rooms.
Staff very helpful.Restaurant and bar available in hotel and very reasonable which is uncommon at airport hotels.Rooms small but very comfortable. Quite noisy but to be expected as people tend to be coming and going all the time.
3 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Close to hotel

Posted Jul 13, 2014
Pros: Friendliness of staff
Location: Location is okay, u can hear the planes cross. Mcdonalds is near if u need a burger fix.
Inexpensive place to stay. Close to airport so u can catch the BART from there. Wish it had a kitchen though.
4 out of 5
Recommended
for Everyone
by A verified traveler

End of our vacation

Posted Jul 13, 2014
Pros: Location, Staff, Cleanliness, Parking
Cons: Better communication regarding the breakfast not being included OR lower the price of the breakfast so that regular people can afford it.
Location: Location in relation to the airport was a deciding factor for us.
Nice hotel, very friendly staff at front desk. Was slightly wonked that the beautiful breakfast displayed on the first floor was not included in our room booking. There was nowhere on our booking to "request" breakfast be added to the room. We ended up leaving and eating somewhere else. Couldn't justify $9/person for breakfast there. Otherwise, perfect hotel for anyone flying out the next day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Near to airport

Posted Jul 12, 2014
Good experience staff friendly Clean near to airport shuttle service
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good location to SFO

Posted Jul 10, 2014
Pros: Location to airport.
Location: Took the BART for the airport,via shuttle and did the tourist sites.
Excellent location for SFO, punctual shuttle. Good bar and restaurant nice decor. Food was excellent, sent compliments to the chef!
5 out of 5
Recommended
for Everyone
by A verified traveler from mo

Comfort

Posted Jul 8, 2014
Great room with a view so comfortable my daughter did eant to leave
2 out of 5
by A verified traveler

Dumpy

Posted Jul 3, 2014
Pros: see above
Cons: see above
Check-in guy was courteous, but that is about all the Grosvenor had going for it. Our electronic room keys did not work twice and we had to keep returning them. The windows didn't fully close and it was a straight drop down and we were traveling with small children. The room felt and looked skanky - worn, not very clean, decorated like a bordello. No proper light - but only french-fry light on a timer- in the bathroom. Smelled like a car freshener laced over the inside of a dirty car; automatic wake-up device on the phone inoperable and no-one picked up when you called the front desk.