Ratings based on 2,780 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Jul 27, 2015
I got a Romo in the second flor. Out of the Window there were dome equipments making noise al the day. Additionally the key of the Roma had some problemas and people of the hotel Washington not a le to solve Italia or oferta another room. Of course I do not recomendados tenis hotel
2 out of 5
by A verified traveler

Posted Jul 26, 2015
I was quite disappointed with my stay. Room was not clean when I arrived and the cleaning staff had to come clean the toilet at midnight when we arrived. The front desk was understaffed so any time we had a question during our stay there was a long wait in line before we could ask our question, even when it was very simple. Finally, our room key continued to not work and had to be changed several times which became quite inconvenient. They also charged me for a quarter cup of mild for my baby's bottle.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2015
Pros: Bar and restaurant staff. Front desk was great.
Location: Make sure the printers have toner and paper to print the boarding passes.
The staff were VERY accommodating. The bar and restaurant staff were super friendly. The hotel is clean and about 10 minutes or less from the car rental return.
3 out of 5
Recommended
for Everyone
by A verified traveler from Markham, Ontario

Good value easy access location

Posted Jul 22, 2015
Pros: clean rooms, good value, good location
Cons: hallways and restaurant a bit outdated.
Location: location was convenient. It was 5 min. from the airport, 20 min. to downtown San Francisco, 15 min. to the Bay Bridge and 10 Min. to Palo Alto
This was a good value for the season we choose to travel and for our purposes which were a clean and comfortable place to stay close to San Francisco and the Bay area. We booked through Expedia at CDN$213 per night. Our rate did not include breakfast but we had a choice to add hot buffet breakfast for $9 per person. The breakfast was OK for once or twice. They offered the typical egg bacon and pastry, etc. and of course some fresh fruit. So, it definitely was worth the money for breakfast otherwise, you can cross the street to McDonald which we did the one day we slept in past 10 a.m. The hotel is fully renovated with nice clean rooms and comfortable beds with white sheets and white cover. It was comparable to Marriott courtyard. The lobby and hallways were a bid outdated but not to the extent to bother me. The staff very helpful and check-in was fairly quick. The bathroom was also clean and modern but very small with a single sink and the toilet next to it. Again, it was no big deal because it was clean and the towels were nice and fresh. The AC unit was in the room and they can get noisy so we left the window open at night for fresh/cool San Fran air. Well, as fresh as it can be next to the airport. The location was convenient for us. It was 5 minutes from the airport, 20 minutes to downtown San Francisco, 15 minutes to the Bay Bridge if you wish to cross to the east Bay or Berkeley, and 10 minutes to Palo Alto and 2 minutes to HWY101
4 out of 5
Recommended
for Everyone
by A verified traveler

Bar staff was pushy

Posted Jul 21, 2015
Pros: Front Desk Staff was very pleasant
Cons: Pool was supposed to be heated.. I think it had ice floating on the top...
Location: The location was great since we were going to the S. San Francisco Conference Center. Able to leave car at hotel and walk to the convention.
The lady working in the bar was very pushy about tipping. Her service was below par and she expected a 20% tip.
3 out of 5
Recommended
for Everyone
by A verified traveler from Eureka CA

Close to Cow Palace

Posted Jul 17, 2015
Pros: Location
Cons: Softer beds.. continental breakfast for those who don't want the $9.75 buffet breakfast. Just a muffin and some tea would do.
Location: close to the airport. close to the cow palace. close to San Francisco and San Bruno where the Tanforan Mall is.
We got this room through Expedia and it really helped on the price. We were there for an event at the cow palace and it was very close and easy easy to get there and back. The room was nice but the beds were hard. The hotel has a nice older San Francisco feeling about it. Small elevators and Small entry into the room. But overall a good experience and pretty quiet being right next to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel not a fan of the breakfast

Posted Jul 16, 2015
We just stayed for a quick sleep after a long flight. We found the staff were very nice and the room was clean and good. The breakfast food was not good at all, we found it very poorly made and not up to the standards of normal best western breakfast. Not worth the $9 for it!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

True Customer Service

Posted Jul 15, 2015
Pros: It is all listed above.
Cons: I didn't like having to pay for parking.
Location: It was close to the freeway and my plans for the weekend was to go to pier 39 and see the fireworks.
This Hotel went above and beyond to make sure I was happy with my room. I was not satisfied with the room I checked into, it was 4th of July weekend and did not expect anything to come of my issues with the room. Not only were my concerns immediately addressed, I was given a larger room with a better view and a larger bed. I was truly amazed with the politeness and the true efforts that were made to make sure I was happy with my stay there. I will recommend this hotel to anyone who asks for a great place to stay. I thank them for first rate quality service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel.

Posted Jul 13, 2015
Visually the lobby and all of the devor is very inviting. The rooms are very roomy and comfortable. The breakfast each morning is excellent. I've tried many hotels and I always come back to the Grosvenor.
4 out of 5
Recommended
for Everyone
by A verified traveler from Noblesville, Indiana

Close Proximity to SFO

Posted Jul 13, 2015
Pros: Close proximity to airport, great staff, nice amenities
Cons: Air conditioner could use a check-up. Everything else was great!
Location: Well, it's San Francisco - so everything, but you really stay at this hotel because of its proximity to the airport.
We weren't staying in SF, just flying in and out of the airport here, so this hotel was perfect. The lobby and lounge were lovely (fantastic water wall), staff was very friendly, even offered "bag lunch" breakfasts to go (even ready by 5am when we had to head to the airport!). The room was comfy and I surprisingly didn't hear any noise from planes flying overhead. I could blame this on the air conditioner which was a bit overloud and clanky, but it only ran part of the time. Free, frequent shuttles to and from the airport were the icing on the cake. :)