Ratings based on 2,650 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Redwing

Hotel stay

Posted Feb 27, 2015
Front desk Clerk was kind of snotty Did not like the construction Service in lounge was terrible Asked for a king got a full
2 out of 5
by A verified travelerfrom Edmonton, AB, CDA

Dated

Posted Feb 25, 2015
Pros: Shuttle service to the airport.
Cons: Remodel the entire hotel. Let guests know they are booking into a hotel under renovation...
Location: Catch a flight from the SF International airport...
We were surprised upon our arrival to find the front entrance closed for remodelling. Appears that the portico was falling apart from the outside. Front desk staff were wearing reflective vests although they were friendly. Hotel lobby, elevator and lobby very dated. The room was clean.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom north dakota

Easy access to airport.

Posted Feb 21, 2015
Seemed a bit pricey for what we got. Room was small with peeling paint on ceiling. Carpet needed a cleaning and bathroom could have been cleaner. Front desk staff were very helpful but service in the lounge was not very good. Best feature was easy access to the airport. The drive to the rental car return took about five minutes.
1 out of 5
by A verified traveler

Posted Feb 20, 2015
Hotel was under construction but it is old, noisy and overall unappealing.
2 out of 5
by A verified traveler

Posted Feb 19, 2015
Heater/A/C didnt work. Toilet wouldnt stop making weird sounds. Front desk man was rude. Wont be coming back.
2 out of 5
by A verified traveler

San Francisco hotel to advoid

Posted Feb 17, 2015
Pros: Just about everything from the staff, to the restaurant (or lack there of). to the noisy rooms.
Cons: New management
Location: Go to the other hotels to dine out.
What you receive is quite different from what is pomised
2 out of 5
by A verified travelerfrom ny

Only the third room was reasonqable

Posted Feb 15, 2015
Checked into the hotel and first room had water leakage. Second room I moved to had no main light and window that cannot be closed - clod and noisy. Staff was excellent helping to find a reasonable solution but general conditions are poor.
1 out of 5
by A verified travelerfrom NW suburbs, Chicago, IL

Not coming back.

Posted Feb 14, 2015
Pros: Nothing.
Cons: Just read about our experience and that's a start.
This is the third time we have stayed here, although the previous two times were about 5-8 years ago, we were disappointed to see the overall condition had gone downhill quite a bit from what we remembered. This was also the third time we had booked through "a third party" as Expedia was called. The first two times we booked, our room included the breakfast buffet, so we unfortunately assumed that this time would also include this amenity, but we were told it was not as we "booked through a third party". We were given a "quiet" room at the end of the hallway, but the air conditioner was so noisy it was a good thing we brought our white noise machine along to drown out the noise from the AC. The bathroom tiles were moldy and the room smelled musty. Also we paid $7 per day extra parking fee and after coming back at 9 pm on Thursday, we circled the lot twice to find there were NO available parking spaces left. The front desk informed us we could park in the "long term parking lot" and when we were met at the designated area there were also no spaces available there and we had to park long-ways blocking off two cars in the process, but were told it was long term parking so those cars weren't going anywhere. After calculating what we were charged for our trip to San Francisco "through our third party" we feel we were short changed and overcharged for our stay here. We will not be coming back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

普通のホテル

Posted Feb 12, 2015
出張で3泊しました。空港からのシャトルバスは、朝4時から深夜12:30まで30分毎で出ているので便利です。 朝食は約9.75USDで追加できます。フルーツはバナナと丸ごとのリンゴだけありました。他はソーセージ、スクランブルエッグ、ベーコンポテト炒めなどで、美味しかったです。しかし、コーヒーは薄く、美味しくないです(好みもありますが)。また、目の前にはマックがあり、ハンバーガー、ポテト、ジュースのセットで5USDですので、それもありかと思います、毎日は辛いですが。。。日本で言うファミリーレストランも数件近くにあります。またホテルのレストランも夜、利用できます。 宿泊者が利用できるランドリー(3F)があり、Wash1.5USD、Dry1.25USDでしたので、長期滞在には便利だと思います。 部屋は、新しくないので綺麗ではありませんが、清掃はキチンとやってあります。ベッドは品質が良く、時差ボケが解消できました。しかし部屋にはちょっと臭いがありました。結果的に二部屋みたので家具やカーペット由来かもしれません。 利用者は出張が中心の感じですが、家族連れもいました。以上、Best Western系では普通クラスのホテルだと思います。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton, AB. Canada

Awesome Stay!

Posted Feb 10, 2015
One Word - Awesome! Close to SFO so thought we would hear the planes at night - no plane noise. Loved the comfortable look and feel of this hotel. Took me back to being a child with the wood and decor, felt elegant. Lot nicer than the newer, modern hotels with their steel and tiles finishes. Very clean too, even in the elevators (often over looked at most hotels). Would stay there again in a San Fransico minute.