Ratings based on 2,623 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom El Dorado Hills, Ca

SFO Grosvenor Stay

Posted Jan 19, 2015
Was exactly what I expected. Rooms were comfortable, staff was very pleasant and so close to SFO. Was perfect for my needs!
1 out of 5
by A verified travelerfrom toronto

"Less than OK"

Posted Jan 19, 2015
Pros: Nothing
Cons: They need to look at every aspect- front desk staff, room service, customer service.
Location: Close to airport, a short taxi ride.
I'm a business traveller and stay in hotels frequently. This hotel is less than OK. Very tired, and less than helpful staff. I would not stay here again.
3 out of 5
for Business Travelers
by A verified travelerfrom Toronto, Canada

Close to the Airport

Posted Jan 15, 2015
Pros: The staff was very friendly and the maid service was very quick and efficient.
Cons: A local non-airport shuttle (within 5 miles of the hotel) would be great since a lot of guests are coming from the airport and don't have cars.
Location: Close to the airport and nearby mall with large department stores and movie theatre. There is a 24 IHOP in walking distance as well.
This hotel is good if you need a hotel airport that doesn't feel like a hotel airport. The only complaint that I have about this hotel is that it tends to get very noisy between the highway, outside street and airport.
4 out of 5
for Everyone
by A verified travelerfrom Boston, MA

Over all nice stay, but could have been cleaner

Posted Jan 13, 2015
Pros: The price and the over all comfort.
Cons: Cleanliness, in particular of the bedding.
Location: There's not a ton nearby, and it was about an hour bus ride to the touristy part of San Francisco. But it's very close to the airport!
The set-up of the room was nice, the staff was excellent, and the lobby area felt comfortable and high-end. The price I paid was unbeatable as well. The only thing I would have improved was the cleanliness of the bed - several of the pillows were covered in dark hair (I'm blonde), so I had to set those aside and use the cleanest one.
4 out of 5
for Everyone
by A verified travelerfrom Canada

Nice hotel

Posted Jan 12, 2015
Location: near airport with shuttle bus running every 30 minutes.
Everything's comfortable, unluckily several young people started knocking the next door at 3:30am, otherwise this is a very good hotel to stay before early flight.
2 out of 5
by A verified traveler

Posted Jan 8, 2015
Very scary neighborhood. Staff was dismissive...didn't really care to help with basic questions. Room window broken so had to hear freeway noise and shuttle drop off all night
3 out of 5
for Everyone
by A verified travelerfrom SC

Posted Jan 7, 2015
Only negatives were breakfast buffet for $9.00 was not as good as most free breakfasts at other motels and the computer for flight tickets was very difficult.
1 out of 5
by A verified traveler

Posted Jan 4, 2015
Found hair from previous guest in the beds,restaurant employees of the hotel are veryrude,we are still eating complimentary breakfast and they are allready taking the foods away.
4 out of 5
for Families
by A verified travelerfrom Florida

Nice Hotel Right By San Fran Internat'l Airport

Posted Jan 2, 2015
Pros: Nice and clean, great breakfast buffet Nice service
Cons: Need Disney channel in the tv line up
Location: Great pizza place nearby called Cecilia's
Traffic in San Francisco is insane so we decided to come into town the day before our flight and stay at a hotel near the airport. This hotel is an older building that is nicely upgraded (granite in the bathrooms, nice linens, in room mini fridge). We had the breakfast buffet and it was great- our kids ate free so a family of four breakfast cost $18. Can't beat that! My only gripe is a lack of children's programming- the only kids channels are Nickelodeon and Cartoon Network which show adult programs at night. My kids were dying for Disney channel. Other than that, a great place to stay!! There are vending machines on each floor and when one stole my money the front desk happily gave us complimentary bottled water. Very nicely handled!
4 out of 5
for Everyone
by A verified travelerfrom ニュージャージー


Posted Dec 28, 2014
レンタカーベースなら、良いホテル。 広いツインベットの部屋。 空港からのアクセスがわかりやすい。 親切な従業員。 フリーWIFIも、良い速度。 まわりに、余り店がないので良く作戦をたてること。