Ratings based on 2,648 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide, Australia

Great location

Posted Nov 22, 2014
Thoroughly enjoyed our stay here. Great location and easy to get to everything. Not having a car, we needed it to be easy. Helpful staff and good food at the hotel restaurant. Would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel within walking distance of moeverything

Posted Nov 21, 2014
Check-in/out was extremely easy and quick. The front desk staff was friendly and courteous offering maps and directions to various tourist attractions. The hotel is within walking distance to fishermans wharf, Alcatraz landing, ghiradelli square, and Lombard street. The room was small, but perfect for our quick getaway. It was clean and well maintained. Would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mid nth coast NSW AUS

Great hotel, good position. Loved it!!

Posted Nov 21, 2014
Loved our stay!! Very happy with everything..friendly and helpful staff in reception, restaurant /bar...Would stay again ...close to everything yet not noisy!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Hotel

Posted Nov 19, 2014
Pros: Location was excellent and staff helpful. Restaurant was also very good.
Cons: See above.
We enjoyed our stay. The conserge was very helpful with our plans for sightseeing. The staff at door helpful with getting taxi for the airport. The housekeeping was okay but not enough coffee packets and soaps.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location - so-so accommodations.

Posted Nov 19, 2014
Pros: It was a lovely hotel and the front desk staff were knowledgeable and very friendly. The hotel also had a nice restaurant just off the lobby.
Cons: Make sure your housekeeping staff does a better job cleaning the rooms.
Location: The reason I chose this was mainly for the location. It was within walking distance of Fisherman's Wharf so, very convenient.
A beautiful hotel for sure. And the location can't be beat, which is why we chose it. However, I was a bit distressed to find large chunks of food on the floor.... and we just checked in! And the food was in plain site, too. So, if they missed that, what else did they overlook? It just makes for an uncomfortable feeling about the overall cleanliness of the room. I will say the shower was awesome. Plenty of hot water and the pressure was great. The bed was comfortable as well.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Palm Beach, FL

Nice hotel, but...

Posted Nov 19, 2014
Pros: The location, the friendly, helpful staff, free coffee in the morning, free wine party hour nightly, free flavored water in the lobby
Cons: Tell people about the $50.00 per night parking fee before they book their stay.
Location: Excellent, close to everything. Lot's to do in the area.
We enjoyed our stay at this hotel. The staff was friendly and helpful. They free coffee in the morning and it was really good coffee! They also had a wine party hour each evening which we really enjoyed. The location was excellent the staff was really good, but there was one negative thing. Parking sticker shock! They didn't tell us in advance that we would have to pay an outragious fee per night to park. (I don't think I'm allowed to say the exact number). When I complained about this the front desk staff did give us a small discount off of the daily rate. So before you book ask about parking.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom WI

Posted Nov 19, 2014
Pros: liked location, wine in afternoon free paper and apples in lobby.
Nice place to stay close to wharf area. Great can walk to many fun places. Easy to get on tours Enjoyed bike ride with Little John, The ROCK, Muir woods, El capitan
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

Hotel with good perks, indifferent staff

Posted Nov 18, 2014
Loved the location, the hotel restaurant and the complementary coffee and wine each day. Room was average, bed was decent. Staff were all over the map. Had 2 exceptional front desk staff (Katie and another gentleman) but also dealt with 3 or 4 individuals that were uninformed or didn't care to help. Concierge and front desk need to communicate!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Very nice hotel, great location, reasonably priced

Posted Nov 18, 2014
Pros: The location and modern look.
Location: A couple of blocks from Fisherman's Wharf and many tours. All walking distance.
We only stayed here one night and luckily the location was so great that we were able to see a lot of San Francisco in our limited time. Only a couple of blocks away from Fisherman's Wharf. Very nice, updated hotel. Great staff, the free wine every evening is a nice touch and the staff was very helpful and friendly! We would definitely stay here again when we come back to San Francisco!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, ON, Canada

Great hotel minutes away from Fisherman's Wharf

Posted Nov 18, 2014
Everything was perfect. Warm, friendly staff, an excellent restaurant and just a short walk away from all the attractions of Fisherman's Wharf.