Ratings based on 2,572 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in a great location.

Posted Sep 29, 2014
Pros: Very convenient location, just 2 blocks from the Amtrak bus drop-off.
Cons: The restaurant connected to the hotel is excellent, but closes at 10 during the week, which is difficult for late arrivals.
This was an excellent choice for a visit to San Francisco via Amtrak's California Zephyr.
4 out of 5
Recommended
for Everyone
by A verified traveler from K.C. , MO

Hotel close to fisherman's wharf

Posted Sep 27, 2014
Hotel was within walking distance of many shops, restaurants, attractions, and transportation. Tom at the front desk was knowledgable and enthusiastic. The room was small though.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient for the wharf

Posted Sep 26, 2014
My friends and I were there for 4 nts. The hotel was in a great location. I had a rental car, it cost more to park the car each day then the whole cost if it's rental!
Comment from Hotel Management
Sep 28, 2014 by edsincoff, Hotel Management
Hi Carol - Thanks again for staying with us and for taking the time to share your kind words as well as your feedback for improvement. No doubt it is pricey to park in the city, especially downtown or at the wharf. I always suggest that guests do not bring their cars to SF unless absolutely necessary. We have an amazing public transportation system in San Francisco. We wish you safe travels and hope to see you again soon...
4 out of 5
Recommended
for Families
by A verified traveler from Sacramento, CA

Great Fisherman's Wharf Location

Posted Sep 24, 2014
Pros: Location, Cleanliness, Happy Hour, Friendly
Cons: Call when the room is ready. Early registration; but not early check in.
Location: Fisherman's Wharf
We had never stayed at this hotel before; but it was very convenient, clean, and the staff was friendly. I would recommend it.
Comment from Hotel Management
Sep 27, 2014 by edsincoff, Hotel Management
Thanks for staying with us and for the nice comments. I'm very glad to hear that you enjoyed your visit and that you'd recommend us to others, that's our greatest compliment. Hope to see you again soon...
1 out of 5
by A verified traveler from Arcata CA

Worst customer service.

Posted Sep 24, 2014
Pros: Nothing
Cons: CUSTOMER SERVICE
Location: lots of stuff to do near by
Decent hotel, rooms OK, good location but the worst customer service ever! A manager by the name of John was out of line and not someone that I expected to be helpful after vallet stole sunglasses from me. I had to file a police report and then 2 hours after a real manager called me. I would sleep in my car or drive an hour before I ever stayed in that hotel again.
Comment from Hotel Management
Sep 27, 2014 by edsincoff, Hotel Management
I'm very sorry about the loss of your sunglasses. We take all reports of missing property very seriously. The details regarding the incident are being reviewed and investigated to the best of our ability.
5 out of 5
Recommended
for Everyone
by A verified traveler from Leander, Texas

Quick visit to San Francisco

Posted Sep 24, 2014
Pros: Convenience and location. Plus, for San Francisco, it was as economical as I could find for the location.
Cons: A more economical price.
Location: Excellent area, within walking distance of the Embarcadero, Fisherman's Wharf, easy walk to Cable Cars and Lombard Street. Plenty of bicycle rentals.
The Tuscan was well located, within walking distance of Fisherman's Wharf, Lombard Street and other San Francisco attractions. All staff were very cordial and helpful. I enjoyed my brief stay.
Comment from Hotel Management
Sep 24, 2014 by edsincoff, Hotel Management
Thanks for staying with us and for the 5 Star review, most appreciated. Hopefully we'll have the pleasure of seeing you again the next time you're in SF and maybe you'll be able to stay a little longer!
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Good for a first time visitor

Posted Sep 22, 2014
Pros: Good location, very clean room, excellent concierge Matt. In house restaurant convenient....good food, courteous staff.
Cons: This may not be possible, but air conditioner vents that adjust so it does not blow directly on the person who sleeps closest to it.
Location: Walking distance to Fisherman's Wharf, Pier 39, Ghirardelli's, etc.....convenient to catch a quick bite, grab tour busses and bay tours.
Just returned from our stay in SF....good location, close to tourist sites like Fisherman's Wharf, Pier 39, plus a Safeway, Walgreens and Trader Joe's just down the block. Restaurant very good, but be prepared for the traffic noise when doors are open. Had a standard queen room: not all that spacious, but very clean, well-maintained, and no matter what time of day, plenty of hot water for your shower. Only issue was the air conditioner.....noisy and a bit close to the bed. Concierge Matt was outstanding: very helpful and courteous. Would we stay here again....you bet!
Comment from Hotel Management
Sep 25, 2014 by edsincoff, Hotel Management
Thanks for staying with us and for the 5 Star review. Very pleased to hear that your 1st time in SF was a good experience. I appreciate all of your kind comments about Matt and the rest of the team, we think our staff is quite fabulous too!. We'll look forward to seeing you when your travel plans bring you back to the city, thanks again for the great review...
5 out of 5
Recommended
for Everyone
by A verified traveler

Honeymoon

Posted Sep 20, 2014
We spent our honeymoon here. Everything was perfect from the minute we arrived. When they heard it was our honeymoon, they sent a bottle of champagne to our room! We were welcomed coming into the hotel each time and told to enjoy our day when leaving. The hotel was clean, comfortable and everyone was so nice! Wine every evening from 5-6pm complimentary but if you missed the wine hour, we were handed a glass when coming in from our day. I will stay here the next time we visit San Fran. It was just a couple blocks from The Warf and well located. Great place to stay!!
Comment from Hotel Management
Sep 24, 2014 by edsincoff, Hotel Management
Happy Honeymoon and thanks for sharing your special celebration with us. Congratulations and thanks for the 5 Star review. All of your lovely comments are most appreciated and it's good to know that we'll have the luxury of serving you again when your travels return you to San Francisco...
5 out of 5
Recommended
for Everyone
by A verified traveler from south gate, ca.

Very comfortable. Extra clean!

Posted Sep 20, 2014
Enjoyed our stay. We would cosider staying here again. Staff was nice and helpful.
Comment from Hotel Management
Sep 24, 2014 by edsincoff, Hotel Management
Thanks for staying with us and for the 5 Star review. Very pleased to hear that you enjoyed your visit and that you would consider staying with us again, that's our greatest compliment. Thanks again and hope to see you soon...
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Great location, amenities and staff

Posted Sep 19, 2014
Close to Fisherman's Wharf, cable cars and hop-on/hop-off buses. We arrived by cruise ship and it was a 10 minute walk to the hotel. The 5 pm free wine-tasting was a big hit and chance to meet staff and other patrons. Was the perfect end to a great vacation.
Comment from Hotel Management
Sep 25, 2014 by edsincoff, Hotel Management
Thanks for staying with us and for the 5 Star review. All of your kind words are very much appreciated and I'm glad that you had a wonderful Tuscan Hotel experience. Sorry that your vacation had to end, but, sounds like it was an amazing holiday. We'll look forward to seeing you again the next time your ship comes in!