Ratings based on 2,279 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Couplesby Roly from Hampshire
Best Western TuscanPosted Apr 17, 2014
Pros: The Staff were exceptional
Cons: We cannot think of anything at this time
Location: This hotel is just 2 blocks from Fishermans Wharf literally 5 mins max plenty of places to eat. You are 3 minutes for the tram to go union sq.
From arrival to departure we have had the best time ever, the Staff could not be more helpful if they tried it was excellent any questions we had they were more than helpful and friendly. The rooms were kept clean and tidy and the beds were exceptionally comfy to sleep in. Every evening you were all invited to the lobby for wine and canapés from 5 - 6 pm and every morning till 10am free tea and coffee was provided. My wife and i recommend this place for anyone wishing to visit San Francisco
Jan 18, 2014
Hi Roly - Thanks for staying with us for the week and for your 5 Star review, most appreciated. Very pleased to hear you had a marvelous experience in San Francisco and at the Tuscan Hotel. It was a pleasure having you and your Birthday Girl with us, we'll miss you at our evening wine reception. Wishing you safe travels and hopefully your experience in Mexico on the next leg of your adventure will be equally fabulous! We hope to see you again when your travels return you to San Francisco…
for Couplesby Amanda from Perth, Australia
Nice hotel in central locationPosted Apr 17, 2014
Pros: Close to all the great attractions
Location: Fisher mans wharf, Pier 39
Lovely location and staff. Easy access to all the joys of San Francisco.
Jan 17, 2014
Hi Amanda - Thanks for staying with us and for taking the time to share your comments. Glad to hear you enjoyed the hotel and had a great SF experience! We look forward to your next visit...
for Everyoneby Helen from Manchester, England
Great hotel in a brilliant locationPosted Apr 16, 2014
Pros: Great location, clean, comfortable and well maintained rooms. Friendly staff.
Location: Close to Fishermans Wharf, Pier 39, Pier 33 and Ghiradelli Square. Amazing breakfast at Hollywood Cafe a mere 2 minutes walk away.
The Tuscan is a smart, attractive and comfortable hotel in a fantastic location for the sights of San Francisco! I travelled with my husband and 2 seniors and our pre-arrival request of rooms close together was fulfilled without an issue. We also had a package delivered 48 hours before we arrived (we had arranged for it to be delivered after our arrival but it came early) and the friendly staff took the package and held for us without any problems. Friendly concierge/valet who were always on hand opening doors Recommended by all 4 of our travel party. The only downside was the $45+tax charge for valet parking (no self-park option) - we only had a car for one night but it could prove an expensive addition but I understand this is the norm in San Fran!
Jan 17, 2014
Hi Helen - Thanks for staying with us and for all of the wonderful comments. Glad to hear you had a great time at the Tuscan and in San Francisco. Parking is definitely expensive in the city, we suggest not even bring a car to SF unless absolutely necessary. Our public transportation system is amazing. Hope to see you again soon!
for Everyoneby Les from Chicago
Convenient location, comfortable accommodations.Posted Apr 11, 2014
Pros: Location and friendly staff. Comfortable room. Helpful concierge. Fruit-flavored water always available in the lobby.
Cons: Have coffee available all day in the lobby, not just in the morning.
Location: 2 blocks from Fisherman's Wharf; great restaurants and fun shopping nearby.
The room was comfortable, if on the small side for the 2 double/queen beds. Nice-sized bathroom. Plenty of towels without asking, and very clean overall. The lobby is attractively furnished. The concierge was extremely helpful. All the staff were friendly and helpful.
Jan 12, 2014
Hi Les - Thanks for staying with us and for the 5 Star review. Appreciate the kind words and we're pleased you enjoyed your experience at the Tuscan. I'm happy to hear the concierge and rest of the staff were helpful during your visit. Our rooms are indeed "cozy", but, we’re glad you were comfortable and we hope to have the pleasure of seeing you again soon!
for Everyoneby Gina from Brisbane, Australia
A gem in North PointPosted Apr 10, 2014
Pros: Good value for money, location
Location: Close to Fisherman's Wharf, cable car terminal, street car, Harbour cruise
Friendly courteous staff, ever so accommodating. Clean, quiet, comfy room on the third floor facing the courtyard. Conveniently located to the cable car terminal & Fishermans Wharf. Totally enjoyed our 2 nights stay & will definitely recommend it to our friends.
Jan 11, 2014
Hi Gina - Thanks for staying with us and for the 5 Star review, much appreciated. I'm happy to hear you enjoyed your 2 nights with us and having you recommend us to your friends is definitely the greatest compliment we could hope to receive. We hope to see you again soon...
for Everyoneby A verified traveler
Better then expectedPosted Apr 10, 2014
I was really surprised on the hospitality of the staff here. They were all so nice and helpful. They even had a wine hour at 5pm everyday to welcome new guests. My wife and I enjoyed the stay.
Jan 11, 2014
Thank you for the 5 Star review and for all the kind comments. I'm always pleased to learn when expectations have been exceed. Hopefully we will have the pleasure of serving you and your wife again soon!
for Everyoneby john
Close to Fisherman's WharfPosted Apr 9, 2014
Great place to stay. Centrally located. Wish the $50 valet parking fee was disclosed before I finalized the purchase.
Jan 10, 2014
Hi John - Thanks for staying with us and for the 5 Star review, much appreciated! I'm glad to hear you enjoyed your visit and that you found our location to be desirable. Sorry about the sticker shock for parking. The parking prices should be on the Expedia website, we'll check to make sure that it's up to date. Hope to see you again soon...
by A verified traveler
Good for Fishermans wharfPosted Apr 9, 2014
Pros: It was well located for the area we wanted.
Cons: Some better curtains or blinds for the windows. Better sound proof windows, the road was noisy and the bins being emptied at 6am didn't help.
Location: Well located for Fishermans wharf, and little Italy area.
Room was ready early, the room we had was overlooking the road. The housekeeping could have been better in the rooms and the rooms and hotel could do with a face lift, .
Jan 10, 2014
Thanks for staying with us and for taking the time to post your review. Your honest feedback for improvement is appreciated...
for Everyoneby A verified traveler
Nice, close to the action at Fishermans WharfPosted Apr 7, 2014
Nice, quiet and clean hotel. Staff is attentive and helpful. The only gripe is that in the king bed rooms, the light for the bathroom is visible to other people trying to sleep in the room. You can't use the light without disturbing others in the room.
Jan 7, 2014
Thanks for staying with us and for the kind comments. Sorry about that bathroom light, would love to meet the designer who thought that set up was a brilliant idea in some of the rooms! Hope to see you again soon...
for Familiesby Cleo from Temecula, CA
Comfortable and clean with very friendly staff.Posted Apr 6, 2014
Pros: The rooms were clean, quiet (facing away from the street) and the beds were extremely comfortable.
Cons: We were actually really happy with everything!
Location: Close to the water, you can walk to Pier 39.
The rooms were comfortable, clean and well maintained. The staff were very helpful and let us check in 4 hrs earlier because we had a bad experience at a previous hotel. The hotel is a short walk to Pier 39. Valet is offered although it's a bit steeply priced but you have in and out privileges and I think it's worth having your car parked in a secure area. The location is close enough to walk to pier 39. We enjoyed our stay!
Jan 7, 2014
Hi Cleo - Thanks for staying with us and for the 5 star review. Glad to hear you found what you were looking for at the Tuscan after a bad beginning at another hotel. We appreciate the kind comments and hope to see you again soon...