Ratings based on 367 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Business Travelers
by A verified traveler

Charming, clean and convenient location

Posted Oct 24, 2014
Pros: Hotel featured a comfortable room that was quite charming. Staff were extremely friendly.
Cons: Wish hotel staff in the morning had offered me the continental breakfast that was supposed to come with my room stay. Fitness center not great.
Location: easy access to BART, wine bar Terroir on Folsom St, tasty coffee and watch coffee production at Sight Glass on 7th St, Mr. Smith's bar for cocktails
I was delighted by the charm of this hotel. The room decor is nostalgic with ample space and amenities. Staff are helpful and friendly. Would stay again.
4 out of 5
for Everyone
by A verified traveler from Fort Lauderdale, FL

Great hotel to stay for the Folsom Street Fair.

Posted Sep 23, 2014
Pros: location and a great fresh continental breakfast.
Cons: The hanging lamp over the table in our room, #215, was missing and it was difficult to see when using the table.
Location: Great location, only 2 blocks off of Market Street and all the busses, trolleys and the Muni.
The Carriage Inn was close to the event we were attending, and the main reason we booked, but the hotel was clean, the beds very comfortable, with a large bathroom and James the desk clerk was very accommodating and helpful!
3 out of 5
by A verified traveler from NYC

Not a good location

Posted Sep 8, 2014
Pros: Guys at the front desk were terrific
Cons: Location
Location: Nothing after dark unless you are a sprinter.
I want to caveat this that the two guys that work the front desk are great. The hotel itself as just okay. Rooms were large and clean, decorated in early thrift shop which is what they call retro-chic I guess. Issue here is the location which is geographically close to everything but otherwise terrible. Basically three hotels, the police station, and the courts building, and island in a sea of skid row for about six blocks in every direction.
4 out of 5
for Couples
by A verified traveler from rockland co, ny

Beautiful rooms, city lobby

Posted Aug 24, 2014
Pros: High quality comfort.
Cons: Window seals for noise.
Location: Cellar brewery around the corner. Good beer. No food.
Pleasantly surprised. Last minute booking. Easy to find. 15 minute walk to Union Square. Secure and meticulous care within hotel.
3 out of 5
for Everyone
by A verified traveler from herfordshire

Quite a walk to Fisherman's wharf

Posted Aug 5, 2014
Pros: Price,
Cons: Better breakfast
Location: Long walk to Fisherman's wharf but do-able
Rang hotel night before to say we were delayed as had missed connecting flight and that we would be there the following day. Rather worried the next day when arrived as they had no record of this and had cancelled our room. Luckily they still had a room for us. Bad communication
2 out of 5
by A verified traveler from San Diego

Posted Jul 30, 2014
Pros: Rooms with interesting famous San Franciscan references.
Cons: Almost everything. The carpet in the guest room seemed unclean; the windows were filthy; skimpy bathroom linens; lots of homeless outside on busy st.
Location: I just don't get the South of Market thing. Come up with the extra cash and spring for a hotel north of Market on Nob Hill or Union Square.
Lousy hotel in a crappy part of town. Skip this one.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 24, 2014 on Hotels.com
5 out of 5
for Getaway With Friends
by LA traveler from SF trip

Cozy, centrally located.

Posted Jul 19, 2014 on Hotels.com
Loved the decor, the comfy beds, the helpful staff. The hotel is centrally located, although not in the middle of much night life. Parking was free, which is unbelievable in SF! The desk staff was friendly and helpful.
4 out of 5
for Families
by A verified traveler

Nice hotel, area not so much.

Posted Jul 16, 2014
Pros: Price & good day time location.
Location: Great nearby coffee shops, wouldn't hang out in area at night.
Great hotel, however the area surrounding hotel is a little dicey at night. What city isn't?
5 out of 5
for Business Travelers
by A verified traveler

Posted Jul 4, 2014
I stayed only couple of nights, but my stay was pleasant. Room was very spacious, clean, bed was comfortable. 15 minutes walk from Moscone Center. The neighborhood itself is meh, but I chose this hotel because of proximity to the conference center.