Ratings based on 1,946 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Mar 25, 2015
noisy, room uncomfortable, horrible set up of shower, set at ~5 feet, not adjustable any higher
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Sacarmento, CA

Posted Mar 24, 2015
Pros: locaton
Cons: parking
Location: restaurants and lot of home office location for large companies in my industry
Good service, clean rooms. Parking was inconvenient and expensive. 40.00 a night is outrageous but that is expected in San Francisco,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Lovely Hotel, Lovely Price

Posted Mar 19, 2015
Couldn't have been more charmed by this hotel! I found the smaller size of the room to be very cozy and thought it had a very European feel. The staff was incredibly kind and helpful, and the location very convenient. Wouldn't hesitate to stay here again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Aachen

Nette Bedienung

Posted Mar 18, 2015
Gemütliches kleines zimmer. Etwas Lärm von der Straße. Für Städte Tripp super Wegen der zentralen Lage am Unionsquare. Leider verkaufte uns ein Mitarbeiter eine Bus Tour von deren Konditionen er anscheinend nicht viel wusste. Sonst aber sehr nette Mitarbeiter, die Taxi, Flughafen Transfer und Gepäck Aufbewahrung schnell organisieren.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location near Union Square.

Posted Mar 16, 2015
Pros: Hotel staff very welcoming and helpful.
Location: Cable car stop steps away. Walk to shops and restaurants around the Square.
Rooms are small but comfortable and the location was great.
3 out of 5
by A verified travelerfrom クパチーノ市

駅とユニオンスクエアに近い

Posted Mar 9, 2015
とても便利なホテル。比較的、駅に近く、ユニオンスクエアがほぼ目の前にあり、買い物もしやすい。 駅からホテルまでの道のりで大荷物を持っていると、少し坂道を登る必要があるので、大変。 私の場合、運悪く部屋にゴキブリが出てしまったので、あまり良い印象ではないが、総合的には悪くはない。日本の平均的なホテルと比べると断然劣る。
5 out of 5
Recommended
for Everyone
by A verified traveler

A good place to stay in SF

Posted Mar 6, 2015
Basically I only spend less than 10 hours for one night sleep. The room is quiet and clean except that I am waken up by one strange alarm in the morning. The location is convenient near union square.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Close to stores, restaurants, attractions

Posted Mar 4, 2015
Good place to stay if not in room much (rooms are very small)
2 out of 5
by A verified travelerfrom Seattle

It was not the experience that I expected

Posted Feb 26, 2015
Cons: See above!!!
Location: The location was good. Only a block from Union Square.
It was not the experience that I expected in a small hotel. The front desk staff was wonderful but the room was very small (not like the photos). The hotel was very old which and the decorators did a great job to make it look nice when you looked closer it was a different story. Our bathroom was like an after thought. I am assuming at one time there might have been a small pedestal sink but it was replaced with a tiny wood cabinet with a heating duct running though it. It covered maybe 3 feet of the tub and you had to crawl around it to get into the shower. Parts of the tile on part of the wall had been replaced by a sheet of heavy plastic but parts were still there to remind you that it used to be nicer. The painted trim in our room as well as all over the hotel was just covered by many layers of paint. The biggest disappointment was that the walls were so thin that you could hear everyone walking down the hall as well as their conversations! We were woken up at 2am 4am & 6am by the activities (all night) in the room next door. Even the maids talking to each other at 8am sounded like they were in our room! We were assaulted with their conversations in the hall every morning. Oh, and vacuuming in the mezzanine at 11:30pm! Needless to say neither one of us received any sleep for the 2 nights that we were there. It's too bad. The place could be very cute and quaint.
4 out of 5
Recommended
for Everyone
by A verified traveler

Traditional SF-style hotel in the perfect location

Posted Feb 25, 2015
Pros: Location, location, location. Pleasant staff. Clean rooms.
Just a couple blocks from Grace Cathedral, Nob Hill, Union Square, and transportation to the rest of SF. Get you Muni pass and ride either cable car (or a bus) to the wharf and Presidio beach walk.