Ratings based on 1,570 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Gisborne New Zealand

Close to Union Square very central

Posted Aug 25, 2014
Pros: The staff and the cleanliness
Cons: Needs a refit
Location: Cable car, tours, bike hire
Staff were amazing, disappointed about room/hotel for price value
2 out of 5
by A verified traveler from New Zealand

Good location but that's about all

Posted Aug 24, 2014
Pros: It's location.
This hotel is in a great location but it is very old and needs revamping. We had requested a room with city views - that turned out to be looking at the brick wall of another very old building just a few metres away from our window which made the room very dark and dreary. The bed was quite comfortable but noise from just general conversation in the hallway at night was annoying. We would not stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and close to central of city.

Posted Aug 17, 2014
The building is little old but it is close to everywhere you can go. The hotel staffs very nice and helpful, they really help us to find every where we can go and show directoin to find a good resturant and other place.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Elegant and Classy!

Posted Aug 4, 2014
Located in Union Square, this historic and classic hotel is perfect for a stay in San Francisco! Clean and reasonably priced rooms.
4 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Good location

Posted Jul 31, 2014
Pros: People.
Cons: Fixing the window screen and fixture.
Location: Good location for shopping.
Boutique type of hotel. Excellent location and close to all shops. Cannot expect premium amenities or modern decor, though appreciate the history as this hotel has a hundred year of history. Staff very helpful and friendly. Enjoy our stay and pleased with the value,
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great downtown location.

Posted Jul 22, 2014
Second time to stay here. Very nice and quiet. Great place to rest and close to many things.
3 out of 5
by A verified traveler

Different then advertised

Posted Jul 21, 2014
Pros: Has a character
Cons: Update!
Location: Excellent location
Stuffy and loud. Worse condition then on the pictures. That all would be fine but not for this rate.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and nice hotel

Posted Jul 21, 2014
Pros: Cleanliness and location
Cons: Parking prices
Everything was outstanding. Location is perfect and prices were very reasonable for the majority
3 out of 5
Recommended
for Everyone
by A verified traveler

You're paying for location.

Posted Jul 21, 2014
Pros: Proximity to shops and attractions
Cons: Where does one start? It's a quaint nice little hotel with small rooms, but if you get a good deal then it's all ok
Nice , but small. Doors are loud when they slam all night. No ice machine, no fridge, very basic but clean. We had much better room near fishermans wharf. If you're doing lots if shopping it's nice to be so handy
4 out of 5
Recommended
for Everyone
by A verified traveler from honolulu

Great Location & Staff

Posted Jul 12, 2014
We stayed over 4th of July weekend and it was great! The staff was very friendly and professional. The lobby is beautiful but I thought it was unfortunate that they had a bar area with no liquor license. It seemed like wasted space to me since they're not utilizing it. The room was clean and cozy but too small. I heard anothwr guest refer to it as a doll room.