Ratings based on 717 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located hotel...

Posted Apr 11, 2015
Pros: Location. Free parking Helpful staff
Cons: Room was pretty basic and uninteresting.
Location: Can walk anywhere from the hotel....
Hotel was very conveniently located. Free parking and friendly staff. Room was very very basic.
1 out of 5
by A verified travelerfrom New York

We could not even check in.

Posted Apr 10, 2015
Pros: Nothing
Cons: Everything
Location: Couldn't even stay there. They didn't let us check in.
When we arrived at Castle Inn at about 11:30 pm (we're told that the room was guaranteed for a late check in), there was a sign says "Sorry to miss you, we're back at 7am tomorrow"! There was nobody in the office and after we contacted Expedia, the hotel management told Expedia that they were there, which was a total lie! We took some photos of the empty office as proofs. Now they are refusing to give us a refund. Never experienced something awful like this before! Please don't go there!!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Truckee CA

Upgraded hotel with free parking

Posted Apr 10, 2015
Had a quick two day stay with the kids. Easy walking distance to China Town. Plenty of places to eat and Starbuck's nearby. Free parking, which is rare in the city. Room smelled brand new as it was just re-done. Breakfast is free, but minimal. Oatmeal, fruit, granola bars, and yogurt. 2nd day, there was no yogurt or fruit. However , if you need more, you can find it nearby. Seemed like a safe neighborhood.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Caurs

Posted Apr 10, 2015
Nice location, you can walk to wharf, chinatown. The bridge is far but it s possible...take bus, cable train. perfect car parK. Rooms are not in front so it s quiet. But I confirm, the breakfast is poor...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Apr 5, 2015
Excellent location. Within walking distance of tourist attractions, shops and restaurants. I was travelling with my young daughters and felt safe. Staff was very helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom corona ca

Awesome location

Posted Apr 1, 2015
Friendly staff and super clean. Helped us find everything.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Apr 1, 2015
Great location. Friendly staff. Free parking as promised. Very outdated rooms but clean. Has elevator. A bit expensive for a motel but location beats it. 10 min walk to the wharf.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee, WI

Reasonably priced hotel

Posted Mar 31, 2015
Reasonably priced hotel in a good neighborhood. It is an older hotel, but it was clean and safe. The staff working when I was present was very nice and helpful. The only issue I had was that we were checking in late and when I called the night before they said their "lobby" closes at 11. This was a problem as my flight didn't land until 11. The gentleman that I talked to said that it was posted on the site; however, I booked through Expedia and never saw this posted. After some going back and forth with the gentleman he agreed to leave our key.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Perfect location!

Posted Mar 28, 2015
First, the location of this hotel was absolutely perfect! We were a 15 minute walk to the wharf, we could walk to China Town and to the Coit Tower. We bought a 2 day big bus pass and there were 2 stops very close as well. Starbucks was 2 blocks away as was a Wallgreens, bars and restaurants were within a block... everything you could possibly need/want was close. The hotel staff was super helpful and gave us a great discounted price for the 2 day bus pass. The only thing that wasn't comfortable for us was a very squishy bed. It was not firm enough for back issues.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
This is a good hotel with comfortable king bed and nice shower. Good enough to spend the night in San Francisco with an affordable price.