Ratings based on 3,296 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Qld, Australia

Good location

Posted Dec 19, 2014
Pros: Centrally located to all shops, transport & restaurants.
Didn't realise till checking out that coffee, tea & biscuits are complimentary in the lobby, pays to read the information provided in the room. Be aware of booking shuttle to airport, check the ticket and ensure the amount to be paid is understood by all. Was assured the amount circled was the deposit leaving a small residue to pay the driver, it turns out it was the other way around and ended up paying much more at the airport. Not happy!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2014
Pros: location
great location and good value great location and good value great location and good value
4 out of 5
Recommended
for Everyone
by A verified traveler

Little Piece of San Francisco

Posted Dec 18, 2014
Pros: Very charming. It's warm and cozy with a true San Francisco vibe.
Location: Great location!! Only a block from Union Square and a short walk to many other attractions as well as the public transportation services.
Great experience staying at this hotel. Staff were helpful and the restaurant and bar in the lobby is great with lovely staff. City blacked out one morning we were staying. There was no generator; however, staff made a god effort to ensure occupants stayed safe.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, Canada

Great central location; Friendly Staff

Posted Dec 17, 2014
Pros: Location; Staff
This is an older hotel, so the rooms have a European feel to them (e.g., there isn't an abundance of space!). But the bed was comfortable and the room was very clean. The location near Union Square is also very convenient for getting around, particularly with the cable car stop outside the front door. The staff were fantastic. I was visiting during the Dec 11"storm of the decade" when the power was lost for 3 hours. I was still able to get a cold breakfast (staff had flashlights) and we were kept up to date with news of the repair efforts. It was well done.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, perfect location

Posted Dec 16, 2014
We will definitely stay here again! Great staff, perfect location, adequately priced. Loved the umbrella in the closet. Really simple touch that goes long way!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Union Square

Posted Dec 16, 2014
Cons: It is really noisy if you stay on the Powell St. side of the hotel. I don't know how to improve that---just try not to get a room on the Powell side.
We have stayed at the Chancellor many times because it is convenient for shopping, fine dining and theatres. The valet parking is helpful and the rooms are clean. Breakfast is good, too. We will return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pembrokeshire

Great Hotel

Posted Dec 16, 2014
Pros: Location, location, location!!
Cons: Decor and facilities a bit dated but did not impact on our stay.
Location: Union Square right on doorstep.
Stayed at this hotel for 4 nights in November and had a wonderful time. Yes it is a little dated..yes there are no tea making facilities in the room....yes there is no air conditioning, but I could not fault our stay. The location of the hotel was fantastic (right on union square), the staff were pleasant and helpful and the hotel provides coffee, tea and cookies at reception for everyone. Would recommend this hotel to all my friends.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great find

Posted Dec 16, 2014
Highly recommend this beautiful hotel with great location
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2014
Pros: location is perfect and the staff & accommodations are even better
Cons: Valet parking is kind of a mess. took forever to get my car back
Best hotel in the city. The location is perfect, the staff and accommodations are even better. I can't wait to come back and stay at this hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

GREAT Union Square location.

Posted Dec 14, 2014
Pros: LOCATION, LOCATION, LOCATION. I like that my room didn't look like a big hotel chain room. The lobby is small, but it's charming and cozy. Staff.
Cons: I like it just the way it is. It wouldn't be the same if changes were made.
Location: At Union Square. World class shopping right there. Cable car half a block away. Easy to go to wharf. Close to Market Street. BART 4 blocks away.
Hotel located right at Union Square. You can catch cable car half a block from the hotel. Macys is a block from the hotel. Fabulous shopping all walking distance. I had a great view of the Union Square Christmas tree from my room. Met some really interesting people at the bar, both repeat regular visitors and locals. They all love this place. Even if I didn't stay here I would go back to the bar and hope to run into them again. The bartender was nice and had great ideas for places to go. This hotel will be my first choice of places to stay when visiting San Francisco now. The staff were very friendly and helpful. Loved the cucumber water in the lobby and late night cookies. Room was small, as was the older bathroom. I took the little rubber ducky. It was so cute and I assume everybody takes them. But the room was very clean and the bed was super comfortable. Felt like an authentic visit to San Francisco whereas those big hotel chain rooms look the same all over the country. would like to buy one of those white comforters that was on my bed. Just what I'm looking for. They even have umbrellas in the closet and at the front desk you can use while you're there.