Ratings based on 2,787 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario

Great location

Posted Nov 27, 2014
Pros: Location was perfect
Cons: Rooms and bathroom could be updated.
Location: Ride the streetcar, go to the wharf, go shopping.
This hotel is in an excellent location next to Union Square. Rooms were clean and staff were pleasant. The small room size is the biggest drawback and could do with being renovated. Bathroom was tiny and also needs to be updated. However, the central location of this hotel still makes it a good choice for a visit to downtown San Francisco.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Comfortable, friendly, very San Francisco

Posted Nov 24, 2014
Chancellor Hotel is located one-half block from Union Square, by the cable car. Room is small but complete and well-maintained. Staff is friendly and helpful. I travelled alone and felt safe and welcomed. Restaurant is open for breakfast and lunch only, but the bar has good food at dinner time, if you wish to dine "at home. Many restaurants close by. I will be back.
2 out of 5
by A verified travelerfrom Boston

Old tired hotel

Posted Nov 24, 2014
Pros: Nice staff. Good coffee in lobby.
Cons: The whole hotel just needs a complete renovation and updating. There's not much that can be done about it. It's dark, dated, small, etc.
Location: Union Sq is very convenient if you like to shop at department stores and smaller shops. But the noise is a problem
Very nice front desk staff greeted us, and then we waited patiently for the 2 old elevators. When we got into our room, it was small and tired. There was no ventilation system other than opening a window. The ear plugs on the night table should have been a clue about how noisy Union Square is right now with tons of construction. We'd recommend avoiding it. Everything about the room was old, tired, dark, and unappealing. We left after one night rather than stay the three nights we had planned - it was that unappealing. The staff was very nice, and offered to move us to a room on the back side of the hotel that they thought would be quieter, but also told us that the 'view' out of the window would be a brick wall. So we left.
4 out of 5
Recommended
for Everyone
by A verified traveler

great location great for shopping ,sightseeing

Posted Nov 19, 2014
Pros: location to union square
clean and tidy room,elevators very slow only one working all the time.Great bar staff and reception area staff are excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

very convenient location

Posted Nov 18, 2014
Great little hotel well located. Right next door to Sears Fine Foods. Try their breakfast! A San Francisco institution.
5 out of 5
Recommended
for Couples
by A verified travelerfrom San Diego, CA

Great location, small but nice room.

Posted Nov 18, 2014
Pros: Charm and location.
Cons: Parking
Location: Union square and cable car in front of hotel. Walking distance to BART, cable car, shopping and Chinatown. Who could ask for more.
Enjoyed hotel and would recommend for a couple. Small for family.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L.

Close to so much

Posted Nov 17, 2014
This was our first visit to San Francisco. My husband and I enjoyed the history of this hotel and will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Value for Money

Posted Nov 17, 2014
Pros: Convenience.
Cons: Redecoration and modernisation of bathroom.
Location: Very central, near to cable car and plenty of restaurants and bars.
Good hotel for central area. Hotel a bit tired but very good value for money. Staff very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 16, 2014
Pros: Everything
Very pleased from check in to check out. Would definitely stay there again
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient stay downtown

Posted Nov 14, 2014
Pros: While the room is not huge it is plenty big and there is a very large closet. If you were travelling with kids they could easily sleep in there
Location: Location is convenient to shopping and the BART (subway) system. Easy to get to from the airport.
The chancellor was a nice place to stay downtown. You can't beat the free wifi and proximity to the BART to get to/from anywhere you need to go in the city.