Ratings based on 528 Verified Reviews

They paid and stayed. We double-checked.
2.0 out of 5
64% of guests recommend
2.5 Room cleanliness
2.5 Service & staff
2.1 Room comfort
2.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Lincoln, NE

Just Fine For Sleeping

Posted Sep 7, 2014
Pros: The location and the price
Cons: I wish the bed was more comfortable since that was the only thing that the room could be used for
Location: Go to Tommy's Joynt for the best pastrami and beer selection in the city. Bring cash!
Look. This hotel's location is not for the brave of heart. It is smack in the good ol' Tenderloin area which is where the highest concentration of community outreach centers are, hence, there's a hell of a lot of homeless and otherwise shady characters congregating. But I knew this in advance and I wasn't in San Francisco so I could hole up in my hotel room in my spa bathrobe on 800 count sheets and watch cable on a 72" TV all day. I was in San Francisco so I could be outside, urban exploring and sight-seeing. With that in mind, this hotel served it's purpose just fine: it was for sleeping. It wasn't comfortable and it was spartan but it was clean (I think). The staff was kind (front desk and housekeeping). The price was right for what I needed. I would recommend bringing a pair of earplugs and a sleeping mask as the walls are paper thin and there's always a ruckus on Ellis street. There's a CVS not far up the street if you forget and a BevMo! for alcoholic beverages and a Trader Joe's for some pantry snacks. Upon arrival, check the hotel room to make sure you have enough towels and pillows and if you don't, the front desk staff is more than willing to give you more. Also, the lights in the room and bathroom are on timers so they will turn off from lack of motion - just stick your arm out of the shower and wave to turn them back on. Or, since Cali is in a drought, maybe it's time to get out anyway. Enjoy your stay in the very rhythm of the soul of San Francisco
1 out of 5
by A verified traveler from Sacramento

Hotel 2 miles from Westfield Mall

Posted Sep 2, 2014
Pros: Nothing
No parking available in front so we were told to park in the back alley. Lots of homeless around this hotel and was told many times to make sure nothing is left in the car. Ended up paying for parking across the street. Hotel overall was the worst for a $100 a night. Avoid this hotel if possible.
1 out of 5
by A verified traveler from Los Angeles, CA

Terrible experience

Posted Aug 24, 2014
Free parking and free wi-fi do not make up for the hotels terrible condition. Mattress was old, sheets had cigarrette burns and stains, dirty carpet, old towels in the restroom. We had to purchase sheets and towels from a local Ross. Never ever retiring to Civic Center Inn. Very difficult to get rest at this place. Bums and drug addicts hanging around the place, felt extremely unsafe.
1 out of 5
by A verified traveler

Gun Shots for wake up call

Posted Aug 19, 2014
Pros: Nothing at all
Cons: Security
Eery feeling rooms were dark not all lights worked carpet was wet pillows were nearly non existent holes in sheets and curtains free WiFi never connected. Woke up in the morning to a gun shot down the street and broken glass from a car that was broken during the night.
1 out of 5
by A verified traveler

Room smelt of damp, looked like crackden

Posted Aug 18, 2014
At least the door lock worked. Really just don't stay here unless you absolutely have to.
1 out of 5
by A verified traveler from Scotland

Should not be advertised for visitors. Very unsafe

Posted Aug 18, 2014
We booked this motel in San Francisco for three nights but decided to check out after we arrived and found alternative accommodation in the centre of the city. It is advertised as Union Square area but it is a 20 minute walk away from the actual square. The lady on reception was helpful but on check out I got the impression guests often leave straight away. Although the basic room itself was clean and tidy, the motel complex was dirty and smelled like a public toilet and the corridors and stairways had people everywhere. We have stayed in other 'no frills' motels in the US but there seemed to be no security and myself and my girlfriend felt extremely unsafe. We were approached for money from someone on the street as we tried to unpack our car and we had to seek an alternative route to our room as people were 'hanging around' the outer corridors/walkways. We spent 5 minutes in the room and decided to check out. I feel it is such a shame that San Francisco has this image at night and there are very few budget motels to choose from. We had to book into an expensive hotel to avoid the problems we encountered with the Civic Center Inn. This district of San Fran should definitely be avoided by visitors. We did find Expedia very helpful on our return and they have done everything they could to empathise with the situation we faced.
3 out of 5
for Everyone
by A verified traveler

what one would expect

Posted Aug 17, 2014
Pros: location
Cons: renovations of the room
center location, fair price. yes, the neighborhood is not the best I’ve seen, but if you only need a place to sleep and don’t want fancy hotel amenities, then this hotel is good for you.
1 out of 5
by A verified traveler

Trust me, Don't go

Posted Aug 12, 2014
Pros: Nothing.
Cons: Everything.
Location: There is a good brunch place a block away.
Sheets were stained, floor was stained, receptionist was asleep when I arrived. I literally slept in my clothes because the room was so dirty that I was too scared to do anything else. Waste of money.
3 out of 5
by A verified traveler from texas

Go to another hotel

Posted Aug 11, 2014
Pros: Restrooms were recently remodeled
Cons: The location is not in a nice part of town.
The only good thing about the room was the bathroom. It seemed that it was the only thing that had been recently remodeled. The other room I rented was facing the alley where homeless people were hanging around and were arguing all night long. My brother had to ask to change rooms immediately. The room served its purpose because we were hardly there. It was not a nice part of town to be in after dark, that is for sure.
2 out of 5
by A verified traveler

Posted Aug 8, 2014
The hotel has a good location and free parking. But you get what you pay for the room is just your basic room a bed, tv and shower. I would not stay here again the location is great but it's in a bad area. Also it had a lot of interesting people staying their and it was very noisy. People where arguing till 5 am and the front desk would not answer. I would rather pay more and get some sleep and feel safe.