Ratings based on 2,370 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

It was the size of a walk in closet.

Posted Apr 13, 2015
Pros: It was clean.
The room was extremely small. The bathroom was ridiculously small. The bed was super uncomfortable. Not what I was expecting from a 4 star hotel.
3 out of 5
by A verified traveler

I need serious updating!

Posted Apr 13, 2015
Rooms are worn hard. Black mold around showers. Help
3 out of 5
by A verified traveler

Very dated

Posted Apr 11, 2015
In serious need of updating - particularly the bathrooms (grey mold around tub and so so small). Rooms minimalistic ...
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom New York

Small rooms, but good enough. No view of the city.

Posted Apr 9, 2015
Pros: The lobby is very well decorated with a working fireplace and some seats to work or have a meeting.
Cons: They don't provide coffee or tea at the rooms, which is unacceptable for those rates. I ordered breakfast at my room and there were a 40% surcharges
Location: Union Square. Beware of homeless if you come back walking late at night. The area becomes really ugly after 7/8pm
The staff is OK, they do their job. Some details missing in the rooms. Cheap furniture.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom h

Average

Posted Apr 5, 2015
Nothing special here Very out dated rooms. Thin walls to. The gym needs some maintenance to. Lobby is cool but always way to packed with outsiders drinking at the bar. No priority for guests. Good location and good value but I think I'd rather pay a bit more and get a nicer room. Staff were helpful and nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2015
Had a great time. Rashonda was extremely helpful at the front desk!
Comment from Hotel Management
Apr 3, 2015 by Manager, Hotel Management
Thank you for your kind words about our newest Front Desk Agent Roshonda! I will share your comments with her and we will both look forward to welcoming you back to Clift!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L

Fun and Trendy

Posted Mar 30, 2015
Barbara at the front desk is a Rock Star:-))) Nice Bar!! Rooms can use some renovation! Great for date!! I would definitely come back
Comment from Hotel Management
Apr 3, 2015 by Manager, Hotel Management
Thank you for your wonderful comment about Barbara, I know she will be pleased to see that she made a lasting impression.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, Ca

Very Nice Hotel In Union Square

Posted Mar 30, 2015
Pros: Everything
Cons: None.
Check in process was a breeze. The room was spacious compared to other hotels in the area that i had stayed. Hotel is walking distance from shopping,restaurants,and pharmacy. Hotel has nice bar/lounge area in lobby and is happening on weekends. Parking is pricey but you can expect the same anywhere else in the City. There are multiple parking garages near the hotel that you can park for half the price. I would stay again.
Comment from Hotel Management
Apr 3, 2015 by Manager, Hotel Management
Thank you for such a wonderful review of your stay! I am so pleased that we were able to make your experience with us a memorable one and look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Modern hotel in wonderful location. We absolutely loved it! Would definitely stay there again. Loved it
Comment from Hotel Management
Apr 3, 2015 by Manager, Hotel Management
You want to stay again and we want to welcome you back! We truly look forward to having you stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom g

Beautiful hotel close to everything

Posted Mar 30, 2015
The only complaint is that the rooms are very small for the money. Bathroom is really tiny.