Ratings based on 1,197 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from austin, tx

Decent stay

Posted Aug 29, 2014
Decent hotel just outside the main city and about a 25 minute drive into downtown (union square) if traffic is good
4 out of 5
Recommended
for Everyone
by A verified traveler from Stockton

Posted Aug 28, 2014
Pros: The rooms were very nice and comfortable and CLEAN! Although we didn't use it ...it had a fridge and I believe a microwave.
After a long day at the Wharf, we drove to the hotel arriving about 11:30 pm. We were given a room and as we put the key card it turned green allowing us to open the door...except there was a chain that was latched from the inside and of course ....someone was in the room and in bed. We told the front desk and they put us in another room on the other side of the hotel. As we drove to look for parking close to that side...there were a couple of cars that parked over the line, making it unable to park safely. We drove again to the other side and walked over our luggage to the room. 3:30 am ....EARTHQUAKE!! In the morning we were able to have a nice breakfast. You asked about our experience and that is what I have put. : )
3 out of 5
by A verified traveler

Hard to get to from the freeway

Posted Aug 28, 2014
Pros: Breakfast and Hotel Staff
Cons: Carpets in the rooms.
Location: Hard to get to from the freeway. Nearby restaurants are across a large bridge with lots of traffic. I wouldn't walk there after dark.
Not easy to get to from the freeway. Room was small and the carpet felt damp and not clean. Hotel staff was friendly. Lots of choices available for breakfast (not enough seating) Did not know parking was not included. Had to pay additional $6 per night for parking.
2 out of 5
by A verified traveler from torrance

Never coming back here

Posted Aug 19, 2014
Room dirty, no smoking but smell like smoking . We had to ask for another room because of the smell. We found 2 fleas in our room. So bad. Never coming back here.
3 out of 5
by A verified traveler from Montana

Easy car ride to AT&T Park

Posted Aug 16, 2014
Staff was great, location covenant for travelers into South Bay. Loud, however, and cleanliness of carpet suspect.
3 out of 5
Recommended
for Everyone
by A verified traveler from Langley B.C.

Okay place to stay

Posted Aug 16, 2014
It was okay! For me it was a bit noisy, because of the trains.
2 out of 5
by A verified traveler

Posted Aug 14, 2014
Pros: close to airport and the shuttle
Cons: train the reception staff
Reception staff unfriendly and not helpful.They don't make you feel welcomed- not a smile or greeting. Not willing to confirm your flight.
3 out of 5
by A verified traveler from Connecticut

Hotel was noisy

Posted Aug 11, 2014
Pros: Beds weregood and free breakfast was okay.
On the highway side of the hotel where our room was, we were disturbed by both highway noise and train noise. Outside of that, hotel was okay.
3 out of 5
by A verified traveler

Posted Aug 10, 2014
Pros: Complimentary hot breakfast and airport shuttle
Cons: needs a restaurant nearby
Location: walk to train
Thank goodness for complimentary airport shuttle. No restaurant nearby. Walking difficult in this neighborhood.
2 out of 5
by A verified traveler from Belgium

Failed to connect with this hotel

Posted Aug 10, 2014
Pros: The shuttle service is very efficient and always on time.
Cons: The room carpet.
Location: The hotel is close to the airport with many dining options in the vicinity. For things to do, we had to go to downtown San Francisco.
Having had a wonderful time at a different hotel in Los Angeles, we came to this hotel with high expectations but it just didn't work for us. San Francisco has a very good public transport system so I would opt for a hotel far from the airport specially for longer stays.' Noise-free rooms are not guaranteed' indeed, not even the courtyard view rooms.