Ratings based on 1,539 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Seattle
Great locationPosted Feb 27, 2015
Pros: Location. View.
Cons: Old heater. Would not turn off automatically to maintain temperature.
Good value for the price. Beautiful view from a higher floor. Walk to Fishermen's Wharf. Comfortable room except for old heater.
for Everyoneby A verified travelerfrom New York
Nice hotel, central locationPosted Feb 25, 2015
Nice hotel for a reasonable price. Very comfortable beds and pillows. Small bathroom. Free breakfast average, but diner one block away. Upgrade for a bay view is worth it!
by A verified traveler
DisappointingPosted Feb 25, 2015
View of Golden gate bridge was obscured by filthy Windows. Sheer curtain was torn halfway through. Desk clerk was of no help when we had an issue with room. Still waiting for a call crack from housekeeping manager after 2 phone calls to see if they found an item that was possibly left behind.
for Everyoneby A verified travelerfrom Vancouver Island
ComfortablePosted Feb 20, 2015
Pros: Slept like a log - breakfast was good.
The Hotel is clean, comfortable, quiet and has a lovely breakfast in the am! Not quite close enough to Fisherman's Wharf to walk. We only stayed one night before our cruise and it was just fine.
for Everyoneby A verified travelerfrom virginia
Ok, room.Posted Feb 20, 2015
Pros: Fairly close to the wharves.
Location: Take the Alcatraz tour to the island, not just around it.
Our room had experienced some leaks near the window, and the bottom of the curtains at the window had mold on their edges, constantly being blown up into the room. We all had sore throats the next day. Otherwise the room and bathroom were clean.
by A verified travelerfrom foothills of Ca.
Horrific customer service!!Posted Feb 7, 2015
The housekeeping woman should be fired! I have never been so disrespected !! My husband left my box with my new iPhone 6 accessories. I was told to call housekeeping, it would be shipped to me. Woman answered "housekeeping." I clearly began to explain. 3 times she interupted me. Said she could not understand me. I speak very clearly. I was not rude. My tone was even. 3rd time she told me first of all you didn't even tell me good morning. She was yelling at me to start over and start by telling her good morning! She should be telling me that. At that point I lost it. Told her I do not need to tell her, she should be telling me. I hung up. Called back. Front desk asked if I wanted the housekeeping manager. Yes. Apparently same woman is the manager. Unbelievable! Rude again. I said I wanted to file a complaint.She Refused to answer my question if she was the one I had just spoke with.I asked 3 x's.She Just kept saying what do you want. Hung up. Call escalated to Gm Mike. I told him how I was treated and I needed my box shipped. He said so how can I help you! Seriously. Told me housekeeping handles that! Told him I am not getting empathy or resolve from him. Changed his tune. Placed the order himself. I will never stay at any of your hotels again! I worked as a Csr for 16 years for a prominent bank. This was unacceptable!!!
for Everyoneby A verified travelerfrom Montréal
confortable hotelPosted Feb 2, 2015
Nous avons beaucoup aimé notre séjour, hôtel trèsbien situé, magnifique vue sur la Baie, déjeuner copieux. N'hésiterons pas à y retourner.
for Everyoneby A verified travelerfrom Los Angeles
Super Comfortable and fantastic locationPosted Jan 25, 2015
Pros: Locations and the beds were super comfortable
Cons: great for the price
Location: Very close to Russian hill, fishermans Wharf and the Marina district...Walked, biked, uber and bussed, no need to rent a car...
Super comfortable great area of town...The staff was very helpful especially Jean...I look forward to enjoying San Francisco and Im so glad I found a nice comfortable reasonably hotel....Very nice complimentary breakfast also every day....Great Stay!!! Will return again...
for Everyoneby A verified travelerfrom Manchester
My ReviewPosted Jan 20, 2015
Pros: Very friendly, knowledgible staff, very clean and well catered. Fantastic breakfast.
Cons: Only regret would be the ice machines, very noisy if your room is near one. Maybe could have there use timed, will definately wake you up.
Location: Plenty of sites within walking distance. Fishermans Wharf can be walked in 15 minutes, Hop on Hop off bus stop, just down the road.
Second stay with the comfort Inn, both times stayed 5 nights. Very happy to recommend as provides everything that is needed at a very competitive price.
for Business Travelersby A verified traveler
komfortabel Hotel, schlechte InternetverbindungPosted Jan 19, 2015
Cons: Das Frühstück war sehr einfach und immer das selbe. Internetverbindung ist sehr, sehr schlecht...es ist nicht akzeptabel, in 21. Jahrhundert!
Location: Fisherman's wharf ist in der Nähe, man kann gute Spazierrunde machen.
Das Hotel ist gut und die Zimmer sind sauber und komfortabel. Aber ich würde es nicht für Geschäftsreisende empfehlen, als Internet-Verbindung ist äußerst unzuverlässig und langsam ... Ich verschwendete Stunden, um nur einige Web-Sites zugreifen. Ein Tipp: bringen Sie Ihre eigenen Toilettenartikel (Sie werden im Badezimmer nur eine altmodische Seifenstück finden).