Ratings based on 265 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento, CA

Very nice hotel; great location

Posted Nov 10, 2014
Pros: Great location. Good casual dining options nearby including coffee, smoothies, bagels, and burritos across the street. A short walk to the lagoon park
Cons: Free breakfast would help soften the cost of staying there.
Location: Good casual dining options nearby including coffee, smoothies, bagels, and burritos across the street. A short walk to the lagoon park
Nice hotel in a . A bit pricey (no breakfast included). Perfect location for people attending events on the lagoon.
Comment from Hotel Management
Nov 20, 2014 by Shane, Hotel Management
Dear S, Thank you very much for staying and providing us with your feeedback. We are happy to hear that you were able to enjoy our location and close proximity to various food and beverage offerings in addition the Leo Ryan Park and lagoon. I will be sharing your comments with our Leadership Team about our breakfast to ensure we address your concern. Thank you for your time and insights. Sincerely, Operations Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 23, 2014
Friendly staff, convienent location, and big clean rooms.
Comment from Hotel Management
Oct 26, 2014 by Shane, Hotel Management
Dear Verified Traveler, Thank you for staying and proividing your feedback. We sincerely value your insight and graciously appreciate your generous comments about the staff and property. Sincerely, Operations Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2014
I had a late arrival and had to wait at least 15 minutes for someone to respond to the door.
Comment from Hotel Management
Oct 17, 2014 by Shane, Hotel Management
Dear Verified Traveler, Thank you very much for staying with us and providing your feedback. We sincerely regret to hear that your stay with us was not a pleasurable one. I will be addressing your concern with our Operations Team to ensure we appropriately resolve this. I know that during the late night shift our auditors lock the door for safety and security reasons. Sincerely, Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, except the price

Posted Sep 28, 2014
Excellent hotel excrpt the ptice. Relatively close to airport,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Posted Sep 22, 2014
Basically, nice place, but one thing I met first time in my live, which was the fire alarm buzz loudly, it was bad.
Comment from Hotel Management
Sep 26, 2014 by Shane, Hotel Management
Dear Alex, Thank you for staying with us and for providing your feedback. We have looked into the cause for the alarm activating and have resolved the sensor that triggered it. We appreciate your understanding and cooperation during this time as it was an unforseen event. Sincerely, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Albany, Oregon

Great location!

Posted Sep 16, 2014
Very comfortable, great location, friendly staff.
Comment from Hotel Management
Sep 26, 2014 by Shane, Hotel Management
Dear Christina, Thank you very much for staying and for your feedback. We are glad to hear that you were able to enjoy our property, it's convenient location to the San Francisco area and our staff. Sincerely, Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Sep 3, 2014
Clean and Quiet Rooms. We did not have any issue with the hotel or our room and enjoyed our stay.
Comment from Hotel Management
Sep 3, 2014 by Shane, Hotel Management
Dear Verified Traveler, Thank you for staying and providing your feedback. I will be sharing this with our Leadership Team and staff. Sincerely, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Weekend get away

Posted Sep 2, 2014
Very comfortable, convenient. Nice facilities. Great get away
Comment from Hotel Management
Sep 3, 2014 by Shane, Hotel Management
Dear AM, Than you for staying with us and providing us with your feedback. We are happy to hear that you enjoyed your time with us. I will be sharing your comments with our staff who will be excited to hear about your experience. Sincerely, Operations Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Aug 15, 2014 on Hotels.com
4 out of 5
Recommended
for Families
by JMfrom California

Very neat and clean!

Posted Aug 14, 2014 on Hotels.com
This is a nice family hotel. It was reasonably priced, in a nice neighborhood, and I was very impressed with the upkeep and cleanliness of the place. I'd definitely recommend it to others!
Comment from Hotel Management
Oct 18, 2014 by Operations Manager, Hotel Management
Dear JM, Thank you very much for staying with us and your generous comments. We are excited to hear that you enjoyed the area and our property. Sincerely, Operations Manager