Ratings based on 234 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Carson, CA

Hotel worth trying

Posted Jul 8, 2014
Pros: Hotel is well kept, rooms are well kept, the center courtyard gives a very relaxing feeling, the lounge area is very nice, ease of access to wifi.
Cons: none for now.
Location: Easy access to the 101 and 580, next to a Costco and some food chain establishments, close to Bridgepoint Mall for shopping and dining, light traffic.
Every Marriott I've stayed in always brings in amazing experience.
Comment from Hotel Management
Jul 10, 2014 by Shane, Hotel Management
Dear Rudy, Thank you very much for staying with us and sharing your experience. We are delighted to hear that you enjoyed your stay and our brand. I will be sharing your comments with our team and staff as I know they will be very happy to hear about them. Sincerely, Operations Manager
4 out of 5
Recommended
for Everyone
by Ian from P

Stay over hotel for one night near airport.

Posted Jun 8, 2014
Nice hotel, good facilities and very handy for San Fransisco airport
Comment from Hotel Management
Jun 10, 2014 by Shane, Hotel Management
Dear Ian, Thank you very much for staying with us and providing us with your feedback. We sincerely value our guest's insights and I will be sharing them with our team and staff. Best Regards, Operations Manager
3 out of 5
by Jackie from SF

Dated furnishings, dirty carpet, smell

Posted May 30, 2014
Pros: nothing
Cons: all of above
Hotel staff was very nice. Hall way carpet is dated, shower curtain is dated. Carpet in the room is slightly soiled and damp, smell of fabreze or cleaning material from bathroom was not lovely for the price of the hotel. TV was situated side of bed it was hard to watch without twisting my neck, the fan/vent made a loud noise. I asked hotel person about restaurant, and told me to eat at restaurant at hotel which is basically a cafeteria, which wasn't attractive for dinner, and not mention anything about real restaurant near-by.
Comment from Hotel Management
May 30, 2014 by Shane, Hotel Management
Dear Jackie, Thank you so much for staying with us and providing us with your feedback. I sincerely apologize that your recent stay was unsatisfactory. Rest assured that we will be sharing your feedback to our leadership team and the rest of the staff so we can better our services. I am also excited to share that the hotel is scheduled for an update sometime next year. Thank you very much again! Best Regards, Darlene Armesto Front Office Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing

Posted May 12, 2014
Conveniently located for for quick eats outside. The court yard needs more attention.
2 out of 5
by A verified traveler

Let down

Posted Apr 21, 2014
The bathroom lighting was very dark, no extra lights near the mirror. The courtyard was a nice setting but was dirty and not cleaned from the bird and tree droppings.
Comment from Hotel Management
Apr 21, 2014 by Shane, Hotel Management
Dear Traveler, Thank you very much for staying with us and providing us with your feedback. We sincerely value your insights and are appreciative of your business. We are scheduled for an update to our property 2014/2015 and will be communicating your feedback to our Leadership Team. Additionally, we will have our Engineers take a look at the room you occupied to ensure all lighting and fixtures are working properly. We also have weekly landscaping done on Mondays as well as our house person come through for cleaning tasks as well. Thank you very much again. Best Regards, Guest Care Manager
3 out of 5
Recommended
for Everyone
by tanya from f

Nice, we enjoyed our room!

Posted Apr 20, 2014
The only thing we didn't appreciate was the level of noise coming from our neighbors room. Also didn't expect housekeeping to try and enter our room at 6:30am
Comment from Hotel Management
Apr 21, 2014 by Shane, Hotel Management
Dear Tanya, Thank you very much for staying with us and providing us with your insights. We sincerely value your feedback as we strive to improve our product and service for our guests. We apologize that you may not have been able to relax completely due to the noise from an adjacent room. With regards to our housekeeping staff, we do not have staff begin until later in the morning, usually about 8:30-9 am depending on the day of the week. I will be reviewing this with our team and staff to ensure it is communicated appropriately. Thank you very much and have a great Easter weekend! Best Regards, Guest Care Manager
3 out of 5
by A verified traveler from Canada

Nice and clean hotel

Posted Apr 15, 2014
It was not that close to SFO airport as I had expected. It was expensive to take a cab to the nearest Milbrae BART station.
Comment from Hotel Management
Apr 16, 2014 by Shane, Hotel Management
Good Afternoon, Thank you very much or your feedback, we sincerely value your insights. I will be sharing your comments with our Leadership Team and staff. We are approximately 8 miles from SFO and 18 miles from San Francisco downtown. Another alternative option for guests looking to go to downtown is also via CalTrain (which the closest station is about 2 miles away). Thank you very much for staying with us. Sincerly, Guest Care Manager
5 out of 5
Recommended
for Everyone
by Debbie from Los Angeles

Nice room. Clean and quiet.

Posted Feb 24, 2014
My fiancé and I spent two nights at this hotel. We enjoyed our stay. The room was quiet and clean. The bed was very comfortable. We went down to the indoor pool for a little bit which was really nice and relaxing. It was a very pleasant stay. I would definately stay there again.
Comment from Hotel Management
May 13, 2014 by Shane, Hotel Management
Dear Debbie, Thank you very much for staying with us and for providing your feedback. We sincerely value your insights and I will be sharing your comments with our Leadership Team and staff who will be delighted to hear your comments. Sincerely, Operations Manager
5 out of 5
Recommended
for Business Travelers
by Fort from Redding

Conference

Posted Jan 27, 2014 on Hotels.com
Great! Hands down best hotel around!
Comment from Hotel Management
Apr 19, 2014 by Operations Manager, Hotel Management
Dear Fort, Thank you very much for your gracious comments. We sincerely value your feedback, which I will be sharing with our Leadership Team and staff. It is truly a pleasure having you with us and are thankful for choosing our property. Sincerely,
4 out of 5
Recommended
for Personal Event
by Jim from White Lake, MI

Convenient and Clean

Posted Jan 15, 2014 on Hotels.com
Have stayed in many Courtyards, and service here was exceptional, very nice staff. Only 2 minor issues, beds are pretty soft, which is not my favorite type of bed, and bath towels not up to usual standards. Overall a good value when comparing competition, and if you fly in San Mateo is a great location since it's 10-15 minutes from SFO; great local restaurant scene too if you don't want to make the 30 minute hike downtown.
Comment from Hotel Management
Apr 12, 2014 by Operations Manager, Hotel Management
Dear Jim, Thank you very much for your feedback, we sincerely value and appreciate insights regarding our products and services from our guests. I will be reviewing the items mentioned with our Leadership team to ensure it is appropriately addressed to improve our future guest’s experience. If there is anything that we can assist you with in the future please do not hesitate to contact us. Sincerely ,