Ratings based on 314 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby Santanu from Mumbai
Not an enjoyable stay!Posted Nov 26, 2013
Pros: Nothing I liked.
Cons: Do not ever give room where renovation work is in progress. At least separate that with a curtain or something!!!
The room given was in the floor where renovation going on. Just outside my room was pile of wooden pieces and other materials of construction. It was horrible! I paid more than $300 per night which did not even cover the breakfast.
for Everyoneby A verified traveler
GoodPosted Nov 19, 2013
Have stayed here over 8 times now. Hotel is currently under refurbishment but I didn't hear a thing other than the odd hammering. Extremely nice staff, nothing to even start to moan about.
for Everyoneby A verified traveler from idaho
Loud awful hotelPosted Nov 16, 2013
This hotel apperantly has a loud in house night club. We came back to the hotel one evening a little late with our little baby from going out to eat and the music would not quit. I called after being in bed for a while and not being able to sleep due to the pounding bass and they said it would not be over until 1:30 or later. Luckily they did move us to another tower of the hotel where we could no longer hear the music. What a pain. Don't stay at this hotel if you want to get any sleep
for Everyoneby A verified traveler
Excellent!!Posted Oct 24, 2013
I have stayed here two times and both times have been great. The room was clean and the staff is friendly and the food was great!
for Business Travelersby Terrie from San Rafael
Walking distance to shopping center.Posted Oct 12, 2013
Pros: Room service & food
Cons: New carpets, paint the interior etc.
Location: Close to San Mateo event center and a shopping center.
Went to a conference with a friend. Bed was VERY comfortable, room was clean. The hotel overall was old and outdated, BUT their room service (meals) were outstanding. Hardly any wait time, brought by very courteous staff. Never made it to the pool, which did not look appealing to me, but I am sure kids would appreciate it.
for Everyoneby Ruby from O
Great hotel. Friendly servicePosted Oct 8, 2013
Lovely 4 day stay in outer San Francisco. All facilities located here. Staff are friendly & helpful. I would stay again, location is quite a distance fr city & airport so you need a car.
for Everyoneby Maryann from Washington
Nice hotel except for a problem with noisePosted Oct 8, 2013
The first two nights were fine, but on the last night of our stay there was a big party going on downstairs. It was difficult finding parking and the noise was absolutely horrible. Our room was on the 6th floor and we could hear the music, especially the base, and could feel the vibrations. Called the desk twice and my husband went down to complain. He was comped for our breakfast and was offered a change to another hotel, but since it was midnight, we didn't feel like packing up. The police actually showed up at one point. The noise continued until 1:00 am!
for Everyoneby Nicky from London
Very nice hotel. Excellent ambient. Friendly staffPosted Oct 1, 2013
Pros: Décor, Disco, Food, Japanese restaurant, Friendliness.
Location: About 20minutes drive from San Francisco.
We enjoyed our stay in this hotel. Enjoyed the disco the Friday night until 130. Good fun. Breakfast very good and value for money. Nice relaxing décor.
for Business Travelersby A verified traveler
This is a perfect hotel, expensive, but perfectPosted Sep 16, 2013
Cons: Free WIFI speed.
The room is nice, confortable and clean. Free WIFI is however slow. Other than that hotel offers all facilities and has 3 great restaurants. It is not cheap, We can expect a great experience at that price.
for Everyoneby mike from el paso texas
very comfortable bed and food was goodPosted Sep 11, 2013
Pros: great food and quiet rooms
Location: shopping mall and restaurants
very comfortable beds and quite rooms, location was great for our weekend getaway.