Ratings based on 289 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Liv from Sonoma County

Clean and comfortable but HORRIBLE service

Posted Apr 9, 2014
Pros: Clean rooms,and the indoor pool is good.
Cons: New staff with manners and some decent customer service.
Location: Walking to Chipotle, frozen yogurt, Toys R Us and Target.
We have stayed here a couple times because my husband has weekend work nearby. My kids love the indoor pool and the rooms are clean. However, both times we stayed the staff was rude and completely unhelpful. We ordered an in room movie which cut off before it ended and they wouldn't play it again unless we payed twice. I attempted to order room service using the number given in the info packet in our room and the person who answered was SO rude- he said that I had called the wrong extension, speaking to me as if I was an idiot, and proceeded to hang up on me, rather than transfer me as he said he would, not once, but twice in a row. And, they got our breakfast order wrong- even though it was written down on a form. Also, I had to ask several times for our crib to be sent up both times we stayed. There is another hotel less than a mile away with an indoor pool- I think we will be staying there from now on. Hopefully they have a much better staff.
5 out of 5
for Everyone
by GB from Jerusalem

Great Hotel renewed

Posted Apr 6, 2014
Pros: Rooms, space, parking location
Cons: Breakfast reach but not so tasty
Location: Near airport and shopping mall and outlets
I love this hotel. The renovation very nice, the rooms are big and they added features. like safe to make it more comfortable.
2 out of 5
by A verified traveler

Hotel under construction

Posted Mar 30, 2014
Very noisy can easily hear the notice from the other room. Construction causes lots of noise.
3 out of 5
by Mike

Convenient location, disappointing room.

Posted Mar 29, 2014
The room was ok, but not what one would expect for the price. The air conditioner wasn't working. When we really needed it after morning showers, the room got really hot and humid. Windows don't open so we couldn't get any decent ventilation.
3 out of 5
for Everyone
by A verified traveler

Under construction:

Posted Mar 22, 2014
For price, improved appearance and service would make it worth it.
5 out of 5
for Everyone
by A verified traveler

Crown Plaza Hotel

Posted Mar 13, 2014
Pros: It's close to the SF International Airport and close to the places I would be visiting.
Cons: Construction was going on on the floor above me, so, very difficult to sleep past 9:00 AM.
Location: Good restaurants, shopping and sites to visit close by.
Very accommodating staff and the hotel is very clean and well maintained.
4 out of 5
for Everyone
by Tess from San Jose, CA

Nice hotel but the club music is loud

Posted Mar 4, 2014
Pros: Japanese restaurant w/ good food and reasonably priced. Service was good The breakfast buffet looked good but too pricey @ $15 for breakfast?
Cons: Noise in the club
Location: Good area w/ close by restaurants
First impression at service desk was not very good- wish I had gotten her name but tag said desk supervisor. She was efficient but not that friendly. I thought considering she's a supervisor she be more helpful and friendly Other front desk staff we dealt with the next day were very helpful and friendly. My daughter forgot her cell phone in the room and the front desk helped us get it back- very nice about it.
2 out of 5
by James

Hotel under construction !

Posted Feb 11, 2014
Horrible staff... At front desk. They have no sense of customer service. Especially Danny! He was most interested in telling me about the club rather than taking care of why I came to the hotel. Like a good restful nights sleep. This hotel in being renovated. So it's a mess.
5 out of 5
for Everyone
by A verified traveler

Lovely hotel

Posted Jan 10, 2014
it's my preferred hotel. Great breakfast, nice gym.
5 out of 5
for Everyone
by Nadia from California

Nice hotel.

Posted Jan 6, 2014
Pros: The bed and the pillows were comfortable. We enjoyed the organic coffee in the morning too.
Cons: I didn't like it when the elevator didn't work any more when we came in at night to the hotel, then we had to use the stairs up to the fifth floor.
Location: It was close to everything we wanted to go to.