Exterior
Check availability

Reviews of Crowne Plaza San Francisco Airport, an IHG Hotel

3.5 out of 5
Crowne Plaza San Francisco Airport, an IHG Hotel
1177 Airport Blvd, Burlingame, CA

Reviews

7.4

Good

Rating 10 - Excellent. 352 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 176 out of 1001 reviews" "
Rating 4 - Poor. 97 out of 1001 reviews" "
Rating 2 - Terrible. 114 out of 1001 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was great value, however, coffee machine didn't work and drapes were not usable, didn't open or close
Stayed 2 nights in Apr 2024

10/10 Excellent

Fernando

Liked: Property conditions & facilities
Perfect hotel with a lot things to do
Stayed 1 night in Apr 2024

8/10 Good

Rachel

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Valencia Annette

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The staff was very accommodating and helpful.
Stayed 2 nights in Apr 2024

8/10 Good

Sri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

manny

Liked: Staff & service, amenities, property conditions & facilities
None
Stayed 4 nights in Apr 2024

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kim on Mar 29, 2024
Thank you very much for choosing our hotel. With your support, we will strive to improve our service even further.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Rick

Nice
Stayed 1 night in Mar 2024

6/10 Okay

Rachel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Too long don't read: do not pay for parking on Expedia ahead of time for this location. You will be charged twice. Pay at front desk for $24. The room and hotel were quiet and clean. Sheets and towels were clean, no odd odors and stains. Check in and check out was easy. My grievance is that the front desk staff was not helpful in resolving my bill. I booked the hotel through Expedia.com. I prepaid for parking on Expedia for $60. The front desk said I did not pay for parking, I would be billed at the end of my stay, and to move because they had other people in line. The front desk was unwilling to talk to me about it and I felt like they were rude about it. I ended up paying for the parking charge to the hotel which was $24. I was able to submit the bill to Expedia and they reimbursed me for the parking fee.
Stayed 1 night in Mar 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Airport, but not too close.
Stayed 1 night in Mar 2024

10/10 Excellent

George

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing but excellence from when I first walked into the office
Stayed 1 night in Mar 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for a travel layover. Clean and comfortable night.
Stayed 1 night in Mar 2024

8/10 Good

Nicholas, Eltham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jamil

Stayed 3 nights in Mar 2024

8/10 Good

Jasmine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service
Great customer service, only thing pool was a licold and jacuzzi was out of service
Stayed 1 night in Mar 2024

4/10 Poor

John, Chino

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not so good
Stayed 3 nights in Dec 2023

6/10 Okay

Tsatsal, Schaumburg

Traveled with family
Disliked: Staff & service
Staff are horrible
Stayed 1 night in Jan 2024

6/10 Okay

Shawn

Liked: Cleanliness
Limited dining choice, and limited transportation
Stayed 1 night in Jan 2024

8/10 Good

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast in SF
Stayed 1 night in Nov 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Jose

Stayed 2 nights in Jan 2024

6/10 Okay

CLAUDE

Traveled with partner
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff throughout the property.
Stayed 1 night in Jan 2024

10/10 Excellent

Amrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great Nice 1 nite stay
Stayed 1 night in Jan 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Fran

Traveled with partner
Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in Jan 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!!
Staff super friendly and helpful! Great location! Took a nice walk along the bay this morning! So nice! Crib provided very sturdy and has a nice sheet!
Stayed 2 nights in Jan 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
Staff was efficient, very friendly and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Stayed 1 night in Jan 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs were nice.
Stayed 5 nights in Jan 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, room comfort
Handily close to SFO
A great place to stay enroute through SFO. Also to park long term if you use online portals for their best rates (watch for cancel conditions). Re-instated their free shuttle to SFO terminals this year.
Stayed 1 night in Jan 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms do feel a little outdated but staff is great and hotel is in a great location.
Stayed 4 nights in Dec 2023

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emily at the Front Desk is the epitome of perfection, an asset to the hotel. Bed mattress and sheets are heavenly. Will stay there again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Heidi

Stayed 4 nights in Jul 2023

6/10 Okay

Derrick

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Sin

Traveled with family
Room decent size, no microwave, wifi doesn't connect, beds short, blanket too thin, hot tub by the pool doesn't work, parking too expensive.
Stayed 1 night in Dec 2023

2/10 Terrible

Kaijie, Monterey park

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes u need to pay $24 a night if u have a car and the stuff there was rude room was small and not too clean they charge u everything here
Stayed 3 nights in Dec 2023

6/10 Okay

ayaz

Stayed 5 nights in Dec 2023

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant check-in experience so late at night. A great breakfast next morning
Stayed 1 night in Dec 2023

8/10 Good

Gil Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I am speechless
Stayed 1 night in Dec 2023

10/10 Excellent

Man Kamal, San pablo

Stayed 1 night in Dec 2023

10/10 Excellent

tabitha

Stayed 1 night in Dec 2023

2/10 Terrible

Jazmyn

Stayed 1 night in Dec 2023

8/10 Good

PAMELA

Traveled with family
Liked: Cleanliness
affordability/ cheapest rate within the area
Stayed 2 nights in Dec 2023

10/10 Excellent

louis

Stayed 1 night in Dec 2023

6/10 Okay

Rebecca

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023