Ratings based on 850 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 28, 2014
Great stay. Room was clean and the location was great for the price if you're looking to do anything near the wharf.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Comfortable hotel, ideal location. breakfast great

Posted Jul 28, 2014
Pros: Its location was good, rooms were clean, staff friendly and helpfull.
Cons: A fridge would have been usefull.
Location: Location good. Golden Gate bridge and Pier 39 walking distance, cablecar was near for Union square. Walk up hill you have local bars coffee houses etc
Comfortable hotel, ideal location, walking distance to both Golden Gate bridge and Pier 39 for cablecar to Union Square. Breakfast was plentifull and well presented. Rooms were cleaned regular along with fresh towels and bedding.
1 out of 5
by A verified traveler from Alberta

Don't recommend

Posted Jul 27, 2014
Although the hotel staff was helpful and pleasant to deal with, our room was not great. The bathroom was tiny with no counter space at all, there are no blinds so our room was very bright, no a/c, and very loud! You could hear everything being said outside our room. We only stayed one night and checked out early.
3 out of 5
by A verified traveler from Chicago

Hotel was ok

Posted Jul 25, 2014
Pros: The staff was great
Cons: Parking, room decor
Location: Location was ok, restaurants near by and tour bus stop close by.
The hotel stay was ok. The staff was very good and helpful. The facilities were crowded and small. The parking was not good at all. I had to park in a lot about 5 blocks from the hotel the first night. Overall I probably would not book this hotel again.
3 out of 5
by A verified traveler

Disappointing

Posted Jul 21, 2014
The hotel is odd. The small office/lobby is not connected to the part of the building with rooms. You have to go back out on the street and use a key to get in. My room was small (which I expected) but also dark (the only window is on the corridor) and hot -- no AC, and the small window opening, being on the hallway, is both noisy and needs to have the shade downs for privacy. It is also impossible to turn the baseboard heater all the way off, which makes the room hotter. The beds and linens were nice quality, but I wouldn't go back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Better than expected

Posted Jul 20, 2014
First time to San Francisco and I was looking for a reasonably priced room close to fisherman's wharf. I was pleasantly surprised by the hotel. The staff was great!! Very accommodating and helpful. Initially got the wrong sized room but they fixed it right away. They were quick to get us cabs and helpful with nearby attractions. Nice rooms with great finishes. Only thing that was lacking was the breakfast. Thought they could have had some hit food instead of just the usual. All in all I would definitely recommend this place to anyone looking to visit, great value!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Jul 18, 2014
Pros: staff and location
Location: Within walking distance of Fisherman's Warf
A nice hotel in an excellent location. Staff were lovely. A lovely pool area and all clean and well kept. A more than adequate breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel & location.

Posted Jul 16, 2014
Great hotel & location, even with some construction on the outside.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff, clean with a good breakfast

Posted Jul 13, 2014
Pros: location, breakfast, friendly staff, clean
Close to Fisherman's Wharf, the GGB & Union Street.
3 out of 5
by A verified traveler

Average hotel

Posted Jul 10, 2014
Pros: The staff was friendly
The room was clean, but the hotel condition in general was below average. Breakfast was included in the room fare, but it was just ok, not excellent. Also, we wanted to change hotels several days prior to our stay, but the hotel had a non-refundable policy, which meant we were stuck with it.