Standard Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Days Inn by Wyndham San Francisco Downtow

2.5 out of 5
Days Inn by Wyndham San Francisco Downtow
465 Grove Street, San Francisco, CA

Reviews

7.8

Good

Rating 10 - Excellent. 235 out of 1001 reviews" "
Rating 8 - Good. 472 out of 1001 reviews" "
Rating 6 - Okay. 229 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ian, Chicago

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was able to get a lot of work done here using the WiFi. It’s super close a nice little park where I was able to workout, get good coffee, plus the Jewish bagelry near was excellent. There’s a small burger joint connected to the hotel, which was convenient for burgers, beer, and big salads.
Stayed 2 nights in Mar 2020
Response from Guest Experience Team on Apr 8, 2020
Hey Ian, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that our WiFi facilitated your work, and it's nice to read that our location suited you. We also hope your stay was comfortable, and everything was in order. Thank you for choosing to stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Kind regards, Guest Experience Team

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Great location!
I stayed here 3 nights to attend performances at the War Memorial Opera House, but the performances were canceled due to coronavirus. The neighborhood has great restaurants. Staff were friendly and helpful; however, the TV never worked for me, even after a staff member came to tend to it. Most of the other people staying there in March 2020 were French.
Stayed 3 nights in Mar 2020
Response from James on Mar 15, 2020
Hello, thank you for your very kind review. I am very sorry the TV would not work properly. Almost always we are able to remedy any TV issues. As a last resort we would offer a guest to move to a room with a working TV although we realize this can be an inconvenience.

8/10 Good

Wendy

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2020
Response from James on Mar 14, 2020
Thank you very much!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from James on Mar 8, 2020
Thank you!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Surprised
I was plesantly surprised by this place. It is an old building, but it has been spruced up both inside and out. The room was clean and updated. Staff was great. It was generally quiet and I slept well in a comfy bed. I expected it to be a little scary at night, but it was not. The continental breakfast was typical (though the coffee wasn't the best). I liked that the parking was included (rare in SF). We were able to walk to Market Street, Orpheum Theater, City Hall, etc. The only downside was the room was so small it was difficult to manuever around each other (perhaps due to the King size bed). I would stay here again but choose a Queen size to give more room.
Stayed 1 night in Mar 2020
Response from James on Mar 8, 2020
Thank you very much! Glad you enjoyed your stay!

8/10 Good

Diego

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from James on Mar 8, 2020
Thank you very much!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very clean .. staff very professional.. next door burger place excellent 10 min walk very good Thai restaurant
Stayed 2 nights in Feb 2020
Response from James on Mar 8, 2020
Thank you!

10/10 Excellent

Aleisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
By the outside you may be thinking twice about where you booked, but open the door and you’ll be pleased you did. The room was very clean, a/c worked, bed was very comfortable and staff was friendly.
Stayed 1 night in Mar 2020
Response from James on Mar 8, 2020
Thank you!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Room and facility, while clean, need maintenance. Door had a gap around it big enough to see through and bathroom caulk/grout had gaps. Shower head needed fixing.
Stayed 3 nights in Feb 2020
Response from James on Feb 27, 2020
Thank you for bringing these issues to our attention. We will address them directly.

10/10 Excellent

Ricardo

Stayed 1 night in Feb 2020

8/10 Good

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from James on Feb 18, 2020
Thank you very much! We hope you enjoyed your stay!

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its an good place.
Stayed 1 night in Jan 2020
Response from Mahima on Feb 11, 2020
Thank you so much for the great review. We really appreciate it!

10/10 Excellent

JB

Liked: Cleanliness, staff & service
great location from where we wanted to be close to
Stayed 1 night in Feb 2020
Response from Jim on Feb 10, 2020
Thank you! We do try to provide a pleasant stay for all of our guests.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good SFO spot
We generally don't choose Days Inn because of horror stories we've heard but this was a surprising find! Great location, and no-nonsense service. Will consider staying again in the future!
Stayed 1 night in Nov 2019
Response from James on Jan 28, 2020
Thank you very much! We do try to provide a pleasant stay at the very least for all of our guests.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from James on Jan 17, 2020
Thank you very much! We hope you enjoyed your stay at Days Inn by Wyndham Downtown Civic Center.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not impressed
Property was pretty rundown. The rickety elevator was tiny, ancient and scary - we used the stairs the entire time.The stairs, which were outside stairs, were open staircases. The office closed at 9 PM and you had to communicate with the staff through a window in the parking lot. The "hot" breakfast buffet was a meager selection of breads, a few muffins, cereal, hard boiled eggs, and yogurt (no low sugar yogurt selections, FYI.) The "hot" part of the buffet was instant oatmeal cups. The location was very convenient but in a bit sketchy part of town, which was expected due to the proximity to all the museums, downtown, etc. Overall we will not stay here again.
Stayed 1 night in Jan 2020
Response from James on Jan 14, 2020
We are sorry Days Inn Civic Center fell short of your expectations. However the elevator was refurbished just a little over a year ago, including the installation of a new motor at considerable expense. The elevator equipment passed the inspection of both a San Francisco City and County electrical inspector and off course the inspector from the California Department of Industrial Relations, Division of Occupational Safety and Health. Perhaps you noticed the permit posted in the elevator. We do not advertise a "hot" breakfast buffet. Our continental breakfast is free. There are several very good breakfast restaurants in the immediate neighborhood should a guest prefer something more substantial.

10/10 Excellent

Ruochun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from James on Jan 6, 2020
Thank you very much for your kind rating! We do try to provide a pleasant stay for all of our guests. We hope you will be able to stay with us again sometime!

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2018
Response from Customer Care Team on Jan 6, 2020
Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit. Best Regards, Customer Care Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got as you see in the Ads. Nice services with free parking.
Stayed 2 nights in Dec 2019
Response from Guest Experience Team on Jan 5, 2020
Dear Guest, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us. Please come and stay with us again - We'll still be here ready to greet you! Kind regards, Guest Experience Team

10/10 Excellent

Susan, Napa, CA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We come here every year for our traditional Nutcracker Ballet the day after Christmas. We chose it initially for its proximity to the theater, but we come back because they always take great care of us. Friendly, clean, parking included. The rooms have been recently upgraded and they are very nice. See you next year!
Stayed 1 night in Dec 2019
Response from James on Dec 27, 2019
Dear Guest, Thank you so much for your kind review! We are happy you enjoyed your stay.

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from James on Dec 27, 2019
Thank you very, very much for your review! We hope your stay was very enjoyable. Thank you again for acknowledging our efforts!

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019
Response from Customer Care Team on Dec 22, 2019
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

8/10 Good

Mohammad

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel to stay in close proximity to San Francisco downtown. The room is clean and the service is good. Parking is tight. Breakfast needs to improve.
Stayed 5 nights in Dec 2019
Response from James on Dec 20, 2019
Thank you very much for your favorable and honest review. We hope you enjoyed your stay!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Close to several good restaurants. Room was clean and bed was comfortable. My only complaint was that the walls were pretty thin.
Stayed 1 night in Dec 2019
Response from James on Dec 20, 2019
Thank you very much for your favorable and honest review. We hope you enjoyed your stay!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
James and Mahima took proper care and provided amazing service!
Stayed 2 nights in Dec 2019
Response from James on Dec 11, 2019
Dear Guest, Thank you very, very much for your kind words. We do try to provide a pleasant guest experience. We hope you enjoyed your stay with us.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from James on Dec 10, 2019
Thank you for staying at Days Inn by Wyndham. We hope you enjoyed your stay.

8/10 Good

Jin Hwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay. Room was small but it was clean. Breakfast was so poor.
Stayed 2 nights in Dec 2019
Response from James on Dec 7, 2019
Thank you for staying at Days Inn Civic Center.

8/10 Good

Alexis

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from James on Dec 6, 2019
Thank you very much! Hope you enjoy your stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hot water took a long time
Stayed 1 night in Nov 2019
Response from James on Nov 24, 2019
Thank you very much! We will address the issue with the hot water.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Guest Experience Team on Nov 23, 2019
Dear Guest, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us. Please come and stay with us again - We'll still be here ready to greet you! Kind regards, Guest Experience Team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Not fancy, doors to outside hallways, but in safe area and very clean.
Stayed 4 nights in Nov 2019
Response from James on Nov 17, 2019
Thank you very much. Hope you enjoy your stay with us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and, most importantly, reasonably quiet. It can sometimes be difficult to find a quiet room in a large city. There was some noise from people outside the room coming and going, but overall, it was a pleasant experience. The hotel is a little off the beaten path, so it is a bit of a walk to many of the places I go, but the neighborhood is nice and pretty well lit at night.
Stayed 5 nights in Nov 2019
Response from James on Nov 14, 2019
Thank you very much for your kind and honest review. We hope that you enjoyed your stay and if you return to San Francisco that you will stay with us again.

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2019
Response from Mahima on Nov 8, 2019
Thank you so much for your positive feedback. We will contrive to maintain the standards you expect from us.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from James on Nov 8, 2019
Thank you very much for your very favorable rating! Hope to see you again sometime.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and close to many restaurant and the area is quiet and not some homeless people outside the area. And free parking space if you bring a car or rent a car.
Stayed 7 nights in Oct 2019
Response from James on Nov 3, 2019
Thank you very much! We hope you enjoyed your stay!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from James on Nov 3, 2019
Thank you very much!

8/10 Good

Laurie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in San Fran
Place was clean. Conveniently located. Good value for the price
Stayed 3 nights in Oct 2019
Response from James on Oct 30, 2019
Thank you very much! We do try to provide a pleasant and comfortable stay for everyone.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from James on Oct 28, 2019
Thank you very much! We do try to provide a pleasant and comfortable stay for our guests.

8/10 Good

zhijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from James on Oct 23, 2019
Thank you very much for staying at Days Inn Civic Center.

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from James on Oct 22, 2019
Thank you! Thank you! We hope you enjoyed your stay!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and aided in assisting in transportation around San Fransisco and were very helpful.
Stayed 3 nights in Oct 2019
Response from James on Oct 22, 2019
Thank you very much! We hope you enjoyed your stay.

6/10 Okay

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Little dated but good location
Stayed 6 nights in Oct 2019
Response from James on Oct 17, 2019
Thank you very much! We hope you enjoyed your stay.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced and parking wasn’t great.
Stayed 1 night in Oct 2019
Response from Guest Experience Team on Oct 14, 2019
Dear Guest, We are saddened to hear that you feel our place was overpriced. We do try our best to stay competitive with other places in the area. Despite this, we are happy that you enjoyed your overall stay with us. We hope to welcome you again soon. Thank you for your feedback, we appreciate it. Kind regards, Guest Experience Team

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from James on Oct 9, 2019
Thank you very much!

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hot water to bathroom sink turned off. Grounds were messy. Whole place needs renovation.
Stayed 1 night in Oct 2019
Response from James on Oct 8, 2019
Thank you for your honest review. The issues you have mentioned are being addressed.

8/10 Good

Matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from James on Sep 26, 2019
Thank you very much!

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019
Response from Guest Experience Team on Sep 20, 2019
Dear Guest, It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Kind regards, Guest Experience Team

6/10 Okay

SonHui

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Jim on Sep 13, 2019
Thank you

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019
Response from Guest Experience Team on Aug 26, 2019
Dear Guest, Thank you for taking the time to review our property following your recent stay. We were delighted that you enjoyed your time here so much. Please come back and stay with us again soon - we'll be waiting! Kind regards, Guest Experience Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Hayes Valley neighborhood visit
The inside looks better than the outside! One of the better Days Inn I've stayed at. Pro: Room condition was very clean and renovated. A/C works great. Massage shower head. Mirror has a square of light embedded in it for extra brightness. I like the no smoking policy. Included breakfast items available: Orange/Apple Juice, tea, coffee, yogurt, mini-muffins, cereal, hard-boiled egg, toast with jam and peanut butter packets. Good for on-the-go breakfast. Limited eating area but you can bring tray from the room to eat in room. Checkin was efficient and they provide a fact sheet with all the info you need for your stay. The hotel parking area that the rooms encircles is very brightly lit so you feel safe at night. Con: The free parking is tight (some) and limited (not guaranteed). We were fortunate to get empty spot.
Stayed 1 night in Aug 2019
Response from James on Aug 21, 2019
Thank you very much for your informative and favorable review!