Breakfast and dinner served

Reviews of DoubleTree by Hilton San Francisco Airport North Bayfront

4 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 474 out of 1013 reviews" "
Rating 8 - Good. 246 out of 1013 reviews" "
Rating 6 - Okay. 130 out of 1013 reviews" "
Rating 4 - Poor. 77 out of 1013 reviews" "
Rating 2 - Terrible. 86 out of 1013 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Chela

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Dec 2023

8/10 Good

Nallely, ceres

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay good price
Stayed 1 night in Mar 2024

8/10 Good

Zusseth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The bartender was not very helpful and was obviously annoyed to be there. We ordered three drinks and I saw her pour it in the same glass… and there was trash in it . I also, observed her pour beer to others in the same glass . Not hygienic. Gross.
Stayed 3 nights in Mar 2024

6/10 Okay

Ines

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Restaurant should be open longer than 10pm.
Stayed 1 night in Mar 2024

6/10 Okay

Carolyn

Traveled with family
My stay was not how I remembered. The quality of service and the property has seemingly declined.
Stayed 2 nights in Mar 2024
Response from Diane Elledge on Mar 21, 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager

4/10 Poor

Geraldine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Francis

Stayed 1 night in Mar 2024
Response from Diane Elledge on Mar 21, 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager

10/10 Excellent

Talica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diane Elledge on Mar 14, 2024
I am so happy you enjoyed your stay at the Doubletree. We appreciate your feedback as we can use it to improve our services. We are looking forward to your next arrival. Thank you for choosing the Doubletree.Diane ElledgeGuest Services Manager

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!!!
Stayed 1 night in Feb 2024
Response from Diane Elledge on Mar 14, 2024
Thank you for choosing the Doubletree and for your positive review. We appreciate your feedback as we can use it to improve our services. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Alvin David

Liked: Cleanliness, staff & service, property conditions & facilities
Property was quiet and the staff was excellant.
Stayed 4 nights in Feb 2024
Response from Diane Elledge on Mar 14, 2024
Thank you for choosing the Doubletree. We appreciate your feedback and the positive review. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

6/10 Okay

Russell

Stayed 2 nights in Feb 2024
Response from Diane Elledge on Mar 21, 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager

10/10 Excellent

Trudi

Stayed 1 night in Feb 2024
Response from Diane Elledge on Mar 21, 2024
Thank you for choosing to stay with us at the Doubletree. We appreciate your business and thank you for taking the time to leave us a positive review. We hope to see you again in the near future.Diane Elledge Guest Services Manager

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 1 night in Feb 2024
Response from Diane Elledge on Mar 14, 2024
Thank you for choosing the Doubletree and for the positive review. We appreciate your feedback and your loyalty. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Armando, Dinuba

Liked: Cleanliness, staff & service, property conditions & facilities
The master bedroom with the extra door because u can hear the neighbors end sametimes want to cache some sleep and is impossible
Stayed 2 nights in Feb 2024
Response from Diane Elledge on Mar 14, 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Juana Mejia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a peaceful stay and was very close to most of the places I was going too and the view was amazing
Stayed 1 night in Feb 2024
Response from Diane Elledge on Mar 14, 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

6/10 Okay

Pamela, Squamish

Liked: Cleanliness
Area is quite isolated. No food options nearby other than the hotel bar which is pretty average. There are no cookies upon arrival as they promote. Hotel is average, dated. Would not rank this a 4 star. Iv'e tried countless times to get a receipt of my stay and I keep getting redirected and hung up on.
Stayed 5 nights in Jan 2024
Response from Diane Elledge on Mar 14, 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.

10/10 Excellent

olivia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Diane Elledge on Mar 14, 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Diane Elledge on Mar 14, 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

6/10 Okay

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Kind of a rundown facility, one elevator out of service. The desk chair in our room was peeled really bad. The fan in the window unit wasn’t working but I didn’t feel like getting someone in there to fix it cause my kid was sleeping. But because of the absence of the fan, there was a lot of noise coming from some banging sound outside. I usually don’t leave bad reviews, but I thought this would be better than dealing with the very busy staff honestly.
Stayed 1 night in Feb 2024
Response from Diane Elledge on Mar 14, 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.

4/10 Poor

Claudia

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Restroom was dirty when we checked in.
Stayed 2 nights in Feb 2024
Response from Diane Elledge on Mar 14, 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024
Response from Diane Elledge on Mar 14, 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

8/10 Good

Spencer

Liked: Cleanliness, property conditions & facilities
Nothing particular
Stayed 1 night in Feb 2024
Response from Diane Elledge on Mar 14, 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

6/10 Okay

Corey, Kirkland

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
This property definitely needs to be refreshed. The furniture was terrible and the bathroom was dingy. Staff was nice and helpful and I was pleasantly surprised by the quality of the restaurant/bar
Stayed 1 night in Feb 2024
Response from Diane Elledge on Mar 14, 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The food at the restaurant was great as was the wonderful female bar tender.
Stayed 1 night in Feb 2024
Response from Diane Elledge on Mar 14, 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

4/10 Poor

Ken Walter

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bed was uncomfortable. No EV charging.
Response from Diane Elledge on Mar 14, 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

8/10 Good

Eleanor

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Overall, great location if you’re looking for a more relax out of the city area
Stayed 1 night in Feb 2024
Response from Diane Elledge on Mar 14, 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

2/10 Terrible

Joan

Business traveler
Liked: Cleanliness, staff & service, amenities
Everyone was very nice and helpful
Stayed 1 night in Feb 2024
Response from Diane Elledge on Mar 14, 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Damon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. First class all the way
Stayed 3 nights in Jan 2024
Response from Diane Elledge on Mar 14, 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Daneri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Diane Elledge on Mar 16, 2024
Thank you for choosing the Doubletree. We appreciate your feedback as we can use it to improve our services. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

8/10 Good

Davinn

Liked: Staff & service, property conditions & facilities
Construction around hotel. Have to drive the opposite direction a few miles to go the opposite way. Found a hair in my shower. Not a huge deal, but still.
Stayed 2 nights in Jan 2024
Response from Diane Elledge on Mar 14, 2024
First, Thank you for choosing the Doubletree. I am truly sorry that your stay with us was not what you expected. We appreciate your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

stefan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just to remind everyone, with all the positives about the hotel, there is the lone negative. And that is the high over night parking fee.
Stayed 1 night in Jan 2024
Response from Diane Elledge on Jan 29, 2024
Thank you for choosing the Doubletree. We know you have many options when it comes to your lodging when visiting the Bay Area. We appreciate your feedback and can use it to improve our services. We hope to see you again in the future.

10/10 Excellent

Jay

Stayed 1 night in Jan 2024
Response from Diane Elledge on Mar 21, 2024
First, thank you for choosing the Doubletree. I am truly sorry your experience was not what you expected. We thank you for your feedback as we can use it to improve our services. We hope you would give us a chance to regain your trust and visit us in the near future. Diane ElledgeGuest Services Manager

10/10 Excellent

Jannet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Diane Elledge on Jan 26, 2024
First, thank you for choosing the Doubletree. We know you have many choices when it comes to choosing your lodging destination. We appreciate your feedback and thank you as we can use it to improve or services. We hope to see you again in the future.Diane ElledgeGuest Services Manager

10/10 Excellent

Mavis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the front desk agent was amazing I will definitely return again.
Stayed 1 night in Jan 2024
Response from Diane Elledge on Jan 26, 2024
First, thank you for choosing the Doubletree. We know you have many options when it comes to choosing lodging for your family. We appreciate your feedback and as we can use is it to make any improvements. We hope to see you again in the future.Diane ElledgeGuest Services Manager

10/10 Excellent

Hector

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Diane Elledge on Jan 26, 2024
First, thank you for choosing the Doubletree. We know you have many options when it comes to choosing lodging in the Bay Area. We appreciate your feedback and can use it to improve or services. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Salilo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect would stay there again with my family
Stayed 1 night in Dec 2023
Response from Diane Elledge on Jan 26, 2024
First, thank you for your kind words and for choosing the Doubletree. We know you have many other options when staying in the Bay Area. We appreciate your feedback and can use it to improve or services.We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Marissa

Stayed 4 nights in Jan 2024
Response from Diane Elledge on Mar 14, 2024
Thank you for choosing the Doubletree. I am so happy your stay with us was a great one. We hope to see you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Seema

Stayed 1 night in Jan 2024

10/10 Excellent

Gerilind, Villa Park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and the room was great. A couple of things to consider when booking this hotel are, you are very isolated, there is nothing walkable as far as outside dining options and the shuttle takes a long break during the middle of the day. We ended up having to pay $30 to get to the hotel in an Uber.
Stayed 1 night in Dec 2023

10/10 Excellent

Racquel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room is a little rundown bathroom, coffee table broken, chair it’s color fading.
Stayed 2 nights in Dec 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Diane Elledge on Jan 3, 2024
Thank you for taking the time to share your experience and give us your feedback. We appreciate your business and hope you will visit us again soon. Diane ElledgeGuest Services Manager

10/10 Excellent

Delanie

Stayed 1 night in Dec 2023
Response from Diane Elledge on Jan 3, 2024
Thank you for taking the time to share your experience with us. We appreciate your business and hope to see you again soon. Diane ElledgeGuest Services Manager

10/10 Excellent

Dennis, Jupiter

Stayed 1 night in Dec 2023

10/10 Excellent

thania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was good, no complaints.
Stayed 1 night in Dec 2023
Response from Diane Elledge on Jan 3, 2024
Thank you for taking the time to share your experience. We appreciate your business and hope to see you again soon. Diane ElledgeGuest Services Manager

8/10 Good

Asma

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Jhonna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good hotel but only thing the aircon and next room noisy.
Stayed 2 nights in Dec 2023
Response from Diane Elledge on Jan 3, 2024
I am so sorry your stay with us was not what you expected. If you would like to speak with me further about your stay with us, please don't hesitate to reach out to me. We appreciate your feedback as we can use it to improve our services. I do hope you would give us another chance to regain your trust. I look forward to hearing from you. Have a wonderful day.Diane ElledgeGuest Services Manager

2/10 Terrible

Islomjon

Stayed 2 nights in Dec 2023
Response from Diane Elledge on Jan 3, 2024
I am so sorry your stay with us was not what you expected. If you would like to speak with me further about your stay with us, please don't hesitate to reach out to me. We appreciate your feedback as we can use it to improve our services. I do hope you would give us another chance to regain your trust. I look forward to hearing from you. Have a wonderful day.Diane ElledgeGuest Services Manager