Ratings based on 1,360 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom New York, NY

Hotel is not a great option. Last resort--no pun

Posted May 19, 2015
Pros: Nothing.
Cons: Room service should deliver food at proper temperature; windows with bay view should be clean.
Location: There is nothing to do nearby. Only reason to book here is proximity to airport and to the San Mateo Event Center.
I booked the hotel because of its proximity to San Mateo Event Center. It is close, but will not offer you a respite from your busy business travels. Do NOT bother to get a "Bay View" room. First of all, the Bay is not that close. The window was so dirty, I could barely make out the water. Don't do the overpriced room service. Scrambled egg breakfast arrived cold. Better to go to 7-11 and get a takeout microwave burrito. Had a room that adjoined another room. Walls are paper thin. Heard every conversation from my stranger-neighbors. Not fun. Overall, hotel felt dirty; hotel is a little cheaper than most in the area, but not worth it because you won't sleep or eat well.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom orlando

Nice hotel. Close to airport.

Posted May 17, 2015
Overall nice hotel. Close to the airport. One area if improvement would be for the front desk staff and the restaurant staff. Front desk, both times I came to the desk, were a bit snobby. This is the first impression of the hotel and you want to make sure the guest is welcomed. We had the breakfast buffet in the morning. The host seemed bothered with me. He then continued to goof around and chit-chatter with the other staff members. The dining room was not busy at the time. If management can improve these areas, Hotel would be rated the highest.
3 out of 5
by A verified travelerfrom North Carolina

Posted May 17, 2015
We waited for more than 30 minutes at the Terminal 2 for the shuttle. The wait was too long. The AC in the room is still an old styled AC unit.
3 out of 5
by A verified travelerfrom San Diego, CA

Nice Shuttle Bus!!

Posted May 12, 2015
Pros: Comfortable complimentary shuttle bus to and from airport.
Cons: Ensure all complimentary items are in the room, missing remote and do not disturb placard.
Location: Close to the airport
The comfortable complimentary shuttle bus from the airport to the hotel was a plus. I did feel the concierge needed some reviving, I checked in late evening and felt streamlined because many pilots and airline staff were checking in as well. The concierge did not ask many questions regarding accommodating my needs, they just checked me in and cut me a look when I asked for an additional cookie, the only thing that is “complimentary” compared to the other neighboring hotels. In addition, there was a young lady, Sunday morning on Mother’s Day who worked at the bar, she was not very welcoming maybe even a little less mature, I was not partaking in the Mother’s Day brunch hosted by Doubletree but wanted some oatmeal, coffee and a piece of fresh fruit while enjoying the small jazz quartet, she seemed very short with me and never asked if my beverage was satisfying and for further assistance. Meanwhile, the day before, another lady, slightly older, was working as the host for the restaurant and the very kind, she was so very nice. The room was ok, but not as modern as I anticipated. The stucco ceiling and décor seemed dated but the room and bathroom were clean. I was missing a remote to the television set and was under the impression that I had to switch the channels manually which I did on the first day. The Do Not Disturb placard was also missing.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chico ca

Just EXCELLENT.......I will for sure be coming bak

Posted May 4, 2015
This hotel was beyond excellent. Words can't describe how satisfied we were with our hotel stay. The staff were very friendly, room was super clean and comfy. We made this our hotel to stay every time we travel to San francisco. Although it is next to the airport, planes were not heard at all.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Perfect for SFO departures

Posted May 3, 2015
Pros: Sound-proofed rooms and airport shuttle.
I stayed here just the night before my early morning flight from SFO. This is a great "last night in the Bay Area" hotel - convenient shuttle, well sound-proofed rooms and very close to the airport. There are some great restaurants in the Burlingame area nearby (albeit, you would need a car to get to them). Staff were very nice, prompt and professional.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento

Quick Overnight

Posted May 2, 2015
Heading to airport and stayed here the night before. It was clean, quiet and the airport shuttle was on time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great choice close to SFO

Posted Apr 20, 2015
Pros: Comfortable
Location: Very close to SFO
Check in is at 3 pm. I arrived around 9:30 am and was told I had to check back at noon. This was difficult as I was being picked up for an outing and did not expect to be back until late evening. I spoke with the young lady at the front desk, Callie, and she accommodated me by finding a room that was available at that early hour. I really appreciated her helping me out! Bed very comfortable and the shuttle is free and punctual, it runs 4 times per hour. Nice toiletries too. My #1 choice when overnighting in SFO!
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy to get to, off the fwy.

Posted Apr 7, 2015
Pros: Easy access to fwy, price is great, friendly staff.
Cons: We ate at the restaurant and it was really good but it took a while for our food to come out.
Location: The drive to the city is not too bad, and for the price of the hotel it is worth driving a few minutes south.
My group was very tired after a long day of sight seeing, it was nice to have our night end in a cozy room. We especially liked the warm cookies!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!

Posted Apr 7, 2015
Fantastic! Great hotel to stay. Close to almost everything.