Ratings based on 1,150 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Jan 20, 2015
The was food great! The drinks oh so good. Jeff makes the best margerettas & Jon the very best bloidy marys! Brian & staff at front deck so friendly & so very helpful!
4 out of 5
Recommended
for Everyone
by A verified traveler

Favorite hotel

Posted Jan 19, 2015
We always stay here when we wanted to just relax and spend the weekend. My 6 yr old daughter love the fact that she has her own tv and own station desk and of course a pool and hot tub.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose, CA

Nice hotel, really clean.

Posted Jan 18, 2015
Easy check in and check out. Extremely comfortable. Great experience. I would definitely come back.
3 out of 5
by A verified travelerfrom ICN

방이추워요

Posted Jan 15, 2015
방기온이너무추워서온도조절도안되어추워서겉옷을입고자야해서감기들까봐걱정되었답니다.나이드신분들에게는추천하고싶질않아요.식사와셔틀제공.직원들친절은아주좋아요.가격에비해서방안온도및거미도나오고해서룸만족도는아주낮아요.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2015
Upon arrival hotel staff was very friendly, hotel has very nice ambience. Very nice hotel, would recommend highly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Convenient Hotel Near The Airport

Posted Jan 11, 2015
A good part of a great chain, not the best I've stayed at but the same level I would expect from this chain. The parking surcharge was a little much but the free drinks made up for it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Great value for family stay

Posted Jan 9, 2015
Pros: Having a suite makes the stay much more comfortable. The full breakfast is great. A small billing problem was quickly resolved to my satisfaction.
Cons: Breakfast service was really crowded, long waits for omelettes.
Location: We had to be in San Jose and San Francisco, so this location was good for us. The restaurant selection on nearby Grand St was excellent.
great value, got two suites for the same price as 2 rooms would have been in other hotels.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Overall, it's a great stay!

Posted Jan 7, 2015
Pros: Good location, indoor pool, free cocktails from 5:30pm to 7:30pm, free breakfast, The lobby court yard seating area, room layout,
Cons: Free parking for guest, better Wi-Fi, renovate room and get new furniture, have a safe installed in each room, more engaging and friendlier staff.
Location: Good Thai Restaurant and shops about one mile away.
I read a lot about this hotel before we stayed, so I was well prepared. Just like many said, hotel is dated. The lobby area is pretty nice, but the room needs to be updated. Some of the furniture are very old, bathroom is ok, but needs updating as well. Some of the hotel staff are nice, but the front desk staff are not very friendly. The man that checked us in was not nice at all. He was short with us, not very friendly. I had to ask him questions about breakfast, Wi-Fi, and parking etc. Wi-Fi connectivity is not all that good like a lot of other people said. But they didn't charge us for it either. It works ok in the living room area, but hardly in the bedroom. The breakfast was nice, staff was great. The nightly reception was also great, the bartender lady was friendly. It was refreshing for us. Indoor pool was nice for kids, gym is satisfactory. So overall stay was great if you can get it for good price.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom a

Nice hotel

Posted Jan 6, 2015
Our stay was great. the room smelt a little funny at first but we sprayed air freshener and it was fine. Will recommend to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonder family fun

Posted Jan 5, 2015
We love this hotel and will be back for another round of fun.