Ratings based on 1,386 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ótimo hotal!

Posted Jul 30, 2015
Ótimo hotal! Café da manhã ótimo! Próximo do aeroporto.
3 out of 5
Recommended
for Everyone
by A verified traveler from santa ana

is ok

Posted Jul 30, 2015
Pros: good price
Cons: clean walls, doors
Location: visit bridge okland
They never tell us that the gabinets were painted, my kids got all paint all over the cloths . trash the clothes
5 out of 5
Recommended
for Everyone
by A verified traveler from sf

Nice hotel

Posted Jul 26, 2015
Check-in took a little time but went smoothly. Love the afternoon free unlimited drink, great way to meet with friends and chat. The cook to order breakfast buffet was very good. The suite is comfy and you can request toothbrush and shave cream if needed. Excellent service and fast internet!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

I actually enjoyed it!

Posted Jul 26, 2015
Pros: The breakfast was good. The only thing I would recommend is getting more help for the cook; he was by himself on Sunday morning.
Cons: More help for the cook in the morning for breakfast; Be more clear about the Wi-Fi. You advertise that it's free; it's not.
Location: There was a nice restaurant nearby, within walking distance. Very convenient.
I was at the hotel for 2 days. I had a little trouble with the functioning of the shower, but I let the staff know and they solved the problem. The room was very comfortable. The sink needed some repair. Water didn't go down very easily. Room # is 640; a senior citizen room. One staff member in particular was very kind: The lady from the Philippines was very kind. Her name is Love, no really, that's what I saw on her name tag! When I asked her if she could hold our bags, she didn't bat an eye. Very pleasant! The lounge seemed to be understaffed. When she finally served us; her service was good. It just took longer than it should have.
4 out of 5
Recommended
for Everyone
by A verified traveler from Midlands, UK

Nice hotel with excellent amenities.

Posted Jul 23, 2015
Pros: Very friendly staff. Excellent service.
Cons: The wifi was very variable and kept dropping out depending on where you were (even within the same room).
Location: Excellent shops and eateries in South San Francisco (1-2 miles depending on where you want to go).
Excellent cooked breakfast and evening reception provided daily. Local amenities excellent, including very easy airport access. South San Francisco less than a mile away; had lots of local facilities including plentiful supply of shops and restaurants to suit all wallets (El Camino Real is where vast majority sit, although Grand Avenue was beautiful).
3 out of 5
by A verified traveler from SF

out of control

Posted Jul 20, 2015
Pros: Room was nice
Cons: Since the parents can't control their children then the hotel should take a little more response ability and control the hotel for all the other guest
Location: A parking attendant would be good if your going to charge for parking.
Nice hotel but charging for parking and not controlling how people park. People park over two spots and when the staff was told that there was no more parking because of this, all she said was sorry about that and charged me for parking. No wonder why someone drove through their gate. With two parties at the hotel people had their children running around the upper floors playing games with the elevators.
3 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Caution: Airport Shuttle

Posted Jul 20, 2015
The hotel was great and is very convenient to the airport. However, be very careful of the hotel shuttle! Our shuttle was robbed when we stopped at the Hampton Inn to pick up other passengers going to the airport. Make sure to keep your carry on items in the bus with you. The passengers that put their carry on items in the rear of the bus were stolen. The whole incident took place in less than 5 minutes.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

very close to the airport

Posted Jul 17, 2015
Pros: location, people, room and breakfast
very nice and convenient location to visit San Francisco e nearby locations, room were comfortable there was a nice service for wash and dry clothes
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2015
Overall a very nice hotel. Staff was really nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel

Posted Jul 13, 2015
We only stayed one night and checked in at 10pm. The room was clean and quiet. But room service woke us up at 7am! In addition, my family had to wait 30 minutes to find a table for breakfast.