Ratings based on 1,568 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Elk Grove, CA

Awesome Hotel, extremely beautiful!

Posted Apr 13, 2015
Hands down this was the best overall Hotel I've had the privilege of staying at. Can't wait to visit again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Nice hotel very close by to the airport

Posted Apr 11, 2015
We decided to stay at the hotel near the airport because of the time we flew in- very late. They were out of 2 queen beds which I reserved while back but gave us 2 rooms right next to each other at the same price which we were very pleased. Very nice room with ref and microwave. Awesome breakfast which was included in a very nice atmosphere. Also nice view of the bay- our first view of CA! We were willing to travel 14 miles to SF from the hotel for 2 days. One of the best hotels I've stayed in on my road trip from SF to SD.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom M

Good location, small for families, ok breakfast

Posted Apr 11, 2015
All in all, adequate place for a one night stay. Checking was fast. We booked for 6 people. The suite had two double beds and a sofa bed. Not sure how a family of 6 can comfortably sleep after a long flight. Queen beds would have been nice. breakfast was ok. Overly crowded with a long line. Staff was nice and accommodating.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

Great location

Posted Apr 9, 2015
The location was great. We took walks in the morning right by the bay. During our stay we visited Stanford, San Francisco, UC Berkeley and Facebook inc and it was in between all of those places. If you got up early the breakfast line wasn't too bad. We used the exercise room. The pool was alittle crowded and smelled alittle.
3 out of 5
Recommended
for Families
by A verified travelerfrom salt Lake City, Ut.

would stay there again.

Posted Apr 6, 2015
Pros: Location. Clean. Very pretty inside.
Cons: The fan was loud and the sinks took a while to drain.
Location: Location away from city. LOVE THAT. The wharf Is a 30 min. Drive. A car is very helpful. Just plan to pay to park. We spent $80 in park in 4 days.
Great, nice, helpful staff. All but for the lady that served drinks during social hour on Tuesday, Wednesday, and Thursday. NO PERSONALITY. And kind of like hated being there. The lady on Friday night was MUCH better. Rooms nice a roomy. Perfect for 4, Love the view. Shuttle to airport is nice. Good food
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Got late to check in, they didn't have the room available so we have to wait about 30 mins but then they gave us two rooms instead. Rooms were nice. Breakfast had long lines and nothing much available.
2 out of 5
by A verified travelerfrom California

Posted Mar 30, 2015
I have stayed in this hotel before and that's why I stayed again. This time I'm not happy at all. Staff dont seem happy and not friendlier looking. Got to my room and the TV was not working. Attempted to use the phone and wasn't working either. The breakfast process was a joke. The line had to stop moving because they had to keep getting plates in the kitchen. Then they were running out of food and people were in line waiting. It was ridiculous. I attempted to checkout using express checkout but that too did not work . I'm very disappointed during my stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tennessee

Good choice for airport hotel

Posted Mar 27, 2015
Airport shuttle is great feature. Less than 10 minute trip. Staff at hotel super helpful and friendly. Found it odd that they charge $26 to park in an open lot. That's a bit ridiculous.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Eka

Nice views

Posted Mar 23, 2015
I loved the bay view and the rooms are very clean, the breakfas has a large variety and staff os friendly
5 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Convenient access to airport and BART station

Posted Mar 22, 2015
Pros: Location is great. Clean. No bed bugs. Guest laundry service. Evening snacks and drinks. Fabulous custom breakfasts.
Accessible to BART station which takes you into San Francisco. Great walking paths. Rooms have great view and relaxing after day in the city.