Ratings based on 1,544 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Mar 30, 2015
Got late to check in, they didn't have the room available so we have to wait about 30 mins but then they gave us two rooms instead. Rooms were nice. Breakfast had long lines and nothing much available.
by A verified travelerfrom California
Posted Mar 30, 2015
I have stayed in this hotel before and that's why I stayed again. This time I'm not happy at all. Staff dont seem happy and not friendlier looking. Got to my room and the TV was not working. Attempted to use the phone and wasn't working either. The breakfast process was a joke. The line had to stop moving because they had to keep getting plates in the kitchen. Then they were running out of food and people were in line waiting. It was ridiculous. I attempted to checkout using express checkout but that too did not work . I'm very disappointed during my stay.
for Everyoneby A verified travelerfrom tennessee
Good choice for airport hotelPosted Mar 27, 2015
Airport shuttle is great feature. Less than 10 minute trip. Staff at hotel super helpful and friendly. Found it odd that they charge $26 to park in an open lot. That's a bit ridiculous.
for Everyoneby A verified travelerfrom Eka
Nice viewsPosted Mar 23, 2015
I loved the bay view and the rooms are very clean, the breakfas has a large variety and staff os friendly
for Everyoneby A verified travelerfrom canada
Convenient access to airport and BART stationPosted Mar 22, 2015
Pros: Location is great. Clean. No bed bugs. Guest laundry service. Evening snacks and drinks. Fabulous custom breakfasts.
Accessible to BART station which takes you into San Francisco. Great walking paths. Rooms have great view and relaxing after day in the city.
for Business Travelersby A verified travelerfrom UK
Wonderful except for the wifiPosted Mar 22, 2015
Pros: Views of the bay, size of the suite, close to airport and office
Cons: Wifi was the worst I've ever experienced. Breakfast facilities could have been a little better, with a bigger selection of options and more staff
Location: Very close to airport, right on the bay with great views and walks
The location next to the bay, close to airport, good size suites with working and eating areas, all superb, but the wifi service was terrible.
for Everyoneby A verified travelerfrom Vancouver, BC
Spring 2015Posted Mar 19, 2015
Pros: Breakfast, location, and room layout.
Wonderful location with waterfront walks, views of the bay. The planes landing added character and didn't impede our sleep at all. The pool looked great and I was disappointed that we did not have a chance to enjoy it as we were just passing through (stayed one night). Breakfast was excellent!
for Familiesby A verified travelerfrom Long Beach
Perfect place to stay with a familyPosted Mar 19, 2015
We have a 3 month and a 3 year old. This hotel was great to stay at. The staff was friendly. The pool was clean. The room was spacious. I highly recommend this facility. Oh, and the breakfast... wonderful!
for Everyoneby A verified travelerfrom PA
Convenient and comfortablePosted Mar 13, 2015
Nice bar with good wine and beer selections, but pricy. Selection at nearby Kincaid's Restaurant better and cheaper. Loved the walking trails ! Fitness center us literally in a greenhouse, outrageously warm. Despite that, service was great. Breakfast ( omelets cooked to order) was fantastic.
by A verified travelerfrom T
Hotel close to San Mateo Event CenterPosted Mar 9, 2015
I had a horrible experience as my room (822) was next to the ice machine. Could not get sleep as the ice machine was directly across from our room! Guests had access to it 24/7, so of course you will get people getting ice between midnight-6am while I'm trying to get sleep! Stayed on a Saturday so breakfast buffet ends at 10:30am...got there at 9:50am and nothing was left!!! Tables were dirty and I spent $220/night there! Truly disappointed!