Ratings based on 1,171 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Nice but

Posted Jul 26, 2014
Can't go wrong with Embassy Suites however this property is in need of some major upgrading. Overall room conditions were satisfactory however for the rates you're paying, time to put some money back into the property! Staff was very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from edmonton

Pleasing

Posted Jul 21, 2014
Pros: View of the water
Location: Mixed blessing. Quite far and inconvenient to get to San Fran activities, but lovely spot
Clean, pleasant hotel, lots of amenities, great free breakfast, free cocktail hour...all good
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
Comfortable. One night with loud band for a wedding until 11pm.
3 out of 5
by A verified traveler

Posted Jul 14, 2014
Not enough parking spaces available considering the number of rooms. by 11pm, we had to circle around several times to look for parking, only to end up squeezing in between two trucks. Bathroom has no fan - there's a vent but no way to turn it on. This leads to a very stuffy bathroom after a shower. AC/heater has a weird rule about temperature. According to the HVAC label, the heater won't turn on unless temperature is at 65deg first. it was 66 deg, so only the "fan" turned on, which just blew room temperature air. We just turned it off and slept cold. Pillow covers on two of the pillows weren't as white as the others, so it made it look dingier. It's probably still clean, but definitely doesn't help to not look as clean... especially to sleep on.
4 out of 5
Recommended
for Families
by A verified traveler from GR, New Jersey.

timing is everything...

Posted Jul 11, 2014
Pros: it looked clean... right next to the water and the staff was very professional and friendly.
Cons: Make sure the music does not bother the folks on the second floor, right above the halls. Soundproof???
Location: Train station very close, local transportation, and for my kids, a skate park about 5 minutes away.
The entire package was great. Nice people, accommodations were good, buffet was very good. The only thing is that we got a room on the second floor and our stay started on Friday. So Friday and Saturday there were parties in the halls right under us. Needless to say, the music was pounding for a while. So there’s the timing… had we started on a Sunday, or any other day of the week, no music and the sleep would have been much quieter. The AC unit leaked the first night and got the carpet between rooms very wet. I was told these rooms had been very recently renovated. Later that day I was told the unit had been fixed. The second morning we noticed it was leaking again. I requested a change in rooms, to a higher floor and I was told they were going to try their best. Fortunately, we got a room on the 8th floor and no more music and no more water leaking from the AC unit. Overall, we enjoyed the stay. The rooms were clean, and the entire facility looked nice. I would recommend this hotel with no problems at all. Every once in a while, you encounter issues in your travels, but if the staff seems to care and they try to take care of your concerns, that’s worth the try. I liked it, my kids did too and they saw that the staff was very nice too and they were very professionals.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2014
Our room was very nice. The hotel staff was wonderful. The food was amazing.
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel

Posted Jul 2, 2014
This hotel is very nice and the staff was very friendly. The breakfast was awesome! Very happy to see that they were working on remodeling. The room we stayed in had 2 beds and a pull out sofa bed which was extremely comfortable; definitely not your ordinary sofa sleeper. Very impressed with the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with waterfront views

Posted Jun 26, 2014
Pros: The location
Cons: Front Staff, need more people working on Sunday's
Location: Various Bike, walking & jogging trails
Hotel was being remodeled, but it did not affect my stay. Waterfront rooms were great. Close by the airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and breakfast was great

Posted Jun 22, 2014
We enjoyed our stay at Embassy Suites. The rooms were clean and spacious, breakfast was delicious and kids enjoyed the nice pool
3 out of 5
by A verified traveler

My 1st stay

Posted Jun 16, 2014
it was wonderful except that the hotel was under construction and remodeling the elevator was pretty sucky it caused me to miss my bus other than that the overall stay was really wonderful their breakfasts is really wonderful